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Riverside Auto Group: A Roadmap to Improved Customer Service, Employee Engagement and Increased Profits

Chart Your Course

But a recent Chart Your Course International project led by Greg Smith and Patricio Porras not only achieved success for Riverside Auto Group but outlined a blueprint that virtually every company can follow when trying to change its culture. Among the successes of this project are: Service department sales up 22% in less than one year.

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Great Leadership Comes with a Counterintuitive Approach

Great Leadership By Dan

Great leadership is certainly associated with strong instincts and intuition, but intuition and instincts are shaped by training and more importantly, greatly augmented through experience. These individuals probably have some history of working together but they also operate with the same obstructed viewpoint.

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StrategyDriven White Paper Advises Leaders on Preventing Catastrophic Industrial Accidents

Strategy Driven

.” “An effective safety culture is far more than slogans and posters,” continues Greg Gaskey, StrategyDriven’s Chief Operations Officer. ” Nathan and Greg authored Preventing Catastrophic Industrial Accidents based on their decades of experience managing nuclear and industrial complex operations. .”

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Tactical Execution Best Practice 7 – Target Non-Value-Adding Work to Improve Efficiency

Strategy Driven

All high-performing organizations continually look for ways to reduce costs and improve operational efficiency. Greg Gaskey is a StrategyDriven Principal with over twenty years of nuclear plant operations, maintenance, and large-scale program and project management experience. About the Author. Consider leaving a comment!

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Why Doctors Need Leadership Training

Harvard Business Review

Even though medical institutions have designated “leadership” as a core medical competency , leadership skills are rarely taught and reinforced across the continuum of medical training. Residents should not be allowed to progress in training without achieving pre-specified proficiency in these areas.

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Meet My Next Group of Coaches!

Marshall Goldsmith

The Marshall Goldsmith 100 Coaches ‘pay it forward’ project is officially in full swing, and I am excited to announce the next cohort of coaches who will join me in Phoenix in June! For those of you who haven’t heard of the project, here is a little back story. I made a 30-second video about the project for LinkedIn.

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Do Your Business Process Metrics Measure Up?

Strategy Driven

Peter Fingar, co-author of Business Process Management : The Third Wave , then asks these measurement corollaries in his 2013 article “How Do Your BPM Metrics Measure Up?”. Are we doing things right? Are we doing the right things? Are we measuring things right? Are we measuring the right things? But what are these right measurements?

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