Do Your Business Process Metrics Measure Up?
Strategy Driven
APRIL 16, 2014
Peter Fingar, co-author of Business Process Management : The Third Wave , then asks these measurement corollaries in his 2013 article “How Do Your BPM Metrics Measure Up?”. Are we doing things right? Are we doing the right things? Are we measuring things right? Are we measuring the right things? But what are these right measurements?
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