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First Look: Leadership Books for August 2013

Leading Blog

Carter The Chaos Imperative : How Chance and Disruption Increase Innovation, Effectiveness, and Success by Ori Brafman and Judah Pollack. Stop Talking, Start Communicating : Counterintuitive Secrets to Success in Business and in Life by Geoffrey Tumlin. Breakthrough by David C.M. For bulk orders call 1-800-423-8273.

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Success Begins with Quality Customer Service

Chart Your Course

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. The 2013 GE Capital Major Purchase Shopper Study found that 81 percent of consumers will research a product online before buying it.

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Can Performance Pay Encourage Creativity Among Gig Workers?

The Horizons Tracker

The researchers analyzed around 10,000 new novels that were launched in China between 2013 and 2015. Some authors are paid a fixed price, which obviously means the popularity of the book is less important to their income than for those authors who are paid a percentage of the revenue they generate. Mixed incentives.

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The Worst CEOs of 2012: What did we Learn?

Great Leadership By Dan

This post first appeared 1/24/2013 on SmartBlog on Leadership : The year 2013 has begun, and with it a new year of scrutinizing CEO performance. How can CEOs avoid ending up on the “Worst CEOs of 2013”? It’s only once the stock price drops that the outside world starts asking questions and looking under the hood.

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Design & Influence Irresistible Change Atlanta Workshop – Early Bird Registration Ends July 31

Change Starts Here

The key to successful implementation, then, is to make your initiative irresistible. Workshop Pricing. On or before July 31, 2013. After July 31, 2013. Non-member pricing includes a 1-year membership in Organization Change Alliance. Change gets stuck when your organization finds a way to resist it. Attendee Type.

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Negotiation : A book review by Bob Morris

First Friday Book Synopsis

Negotiation Brian Tracy AMACOM (2013) “Every battle is won or lost before it is fought.” Sun Tzu I selected one of the insights in The Art if War because I was again reminded of it while sharing Brian Tracy’s thoughts about negotiation, especially what he shares in Chapter 12, “Preparation Is the Key.”

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Could Solar Power The Next Industrial Revolution?

The Horizons Tracker

Indeed, in the UK, dozens of energy companies face bankruptcy as the long-term contracts they have signed with customers on low prices render their business model unviable in a world in which the price of liquefied natural gas rose by two-thirds in less than a month. The green economy. Solar as a service.