2013 Trends and The Power of Women

Women on Business

I was recently asked to think about how 2013 trends will impact women in the work force and how women will impact the trends. But many of the trends are picking up speed now and should become even more pronounced in 2013. Guest Post By: Andrea Simon, PhD.,

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The Top 3 Corporate Communication Mistakes of 2013

leaderCommunicator

2013 gave us many examples of both good and poorly handled communication from leaders and brands. Take a look below as we detail 3 communication mistakes from 2013. In August 2013, AOL CEO Tim Armstrong announced that AOL would be reducing the number of Patch websites.

A Leader’s Guide to Stress-Free Holiday Customer Service

Lead Change Blog

Customers, fueled by big-deal bargains, shopping lists lined with specific requests, and a fear of missing out on either one or both of the above, practically attack retailers. Posted in Leadership Development It happens this time every year.

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What if you do everything right – and it’s not enough? (Reflections on the Travails of Retail)

First Friday Book Synopsis

So, the news continues to look pretty dismal for the big box, physical, brick-and-mortar retailers. In the last few days, we learned just how deep the problem goes. Here are some headlines, from Business Insider: A Scary Reality About Wal-Mart’s Customers: They’re Broke The Era Of Giant Chain Stores Is Over — And They’ve Ruined [.]. Randy's blog entries

Is Sharpening Your Skill Set Along the Way the Fine Print to Your Career Success?

Lead Change Blog

Kristy currently functions as the Director of Social Responsibility for a consumer goods manufacturer who supplies to the world’s top retailers. Posted in Career Development Leadership Development This is a question I have been meditating on for a few months now.

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Delegate Desired Results, Not Activities

Lead Change Blog

Kristy currently functions as the Director of Social Responsibility for a consumer goods manufacturer who supplies to the world’s top retailers. Posted in Career Development Leadership Development Why is delegating so dang hard?

Work Environment Matters

Let's Grow Leaders

As a Retail Store Director, I was out on “store visits” with one of our top executives. Related Stories How To Fire Someone… With Compassion May 2013 Leadership Development Carnival How to Break the 80 20 Rule. It was a ridiculously hot July day.

3 Numbers Every Leader (And ALL Their Followers) Should Know

Terry Starbucker

Like in a retail business, I’d look for a repeat customer count of some kind. Let’s talk about a concept that gets batted around a lot in leadership circles, and for good reason. Alignment.

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The Most Overused Word in Business

In the CEO Afterlife

Big retailers are dead without a firm understanding of daily, weekly and monthly tactics. If the retailer’s unique position in the market is lowest prices for brand name items, then all pricing tactics must support that image.

Can You Pass The More Human Leadership Test?

Terry Starbucker

You can learn so much about more human leadership by spending time in restaurants, coffee shops, supermarkets, and retail stores. Just watch the interactions between the customer service providers and the customers.

Three Rules to Deliver the Best Possible Performance for as Long as Possible

Leading Blog

When the recession hit in 2008, Abercrombie & Fitch (one of their exceptional companies) was criticized for not cutting their prices as most other retailers did. Michael Raynor and Mumtaz Ahmed went looking for those companies that were good enough for long enough to be considered exceptional and to rule out luck as the primary source of their performance. What they found they present in The Three Rules : How Exceptional Companies Think.

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FBR - Persuasive Presentations, by Nancy Duarte

Jason Womack

I mean, I can totally recommend this to parents, friends, even part time counter/service workers in retail businesses! While attending the TEDx workshop day last February, I met Scott, from Duarte Design, after he'd facilitated a workshop on "effective presentations."

Success tips for a complex world + 2 free book commentaries

First Friday Book Synopsis

He begins with an excerpt from Terry Leahy’s book, Management in 10 Words: Practical Advice from the Man Who Created One of the World’s Largest Retailers , and shares his own thoughts about another book, Happiness at Work: Be Resilient, Motivated, and Successful – […]. Here is a recent post by Tom Butler-Bowdon at his website.

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5 Items on Every Employee’s Holiday Wish List

leaderCommunicator

Stores and online retailers create wish lists for every type of person you could ever need to shop for: for teens, for sports fans, for the cook in your family, for the outdoor person, etc.

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The Rules of Retention

Chart Your Course

As a result, QuikTrip was expanding with new stores and larger projects during the recession, while other low-cost retailers were closing stores and announcing layoffs. Employee dissatisfaction is on the rise, especially among entry-level and mid-level employees.

Understanding the Stages of Retail

Harvard Business Review

Penney in November 2011 with a mandate to turn the ailing retailer around, all eyes were on him. He had an amazing legacy: Senior VP of Retail Operations at Apple pioneering the concept of the Apple Retail stores and the Genius Bar. Consumer goods Execution Retail

The Strategy Confusion

LDRLB

Big retailers are dead without a firm understanding of daily, weekly and monthly tactics. If the retailer’s unique position in the market is lowest prices for brand name items, then all pricing tactics must support that image.

The Fall of Competitive Advantage and the Rise of Transient Advantages

LDRLB

One such Strategista is Kay Krill, CEO of Ann Taylor (and Loft), a “ bellwether ” woman’s apparel retail store. In 1999, six years before she was appointed CEO, Kay “gave birth to triplets” – her twin boys and the new “Ann Taylor Loft” (now just “Loft”) retail stores.

Why do some companies achieve exceptional performance while so many others struggle to survive?

First Friday Book Synopsis

Bob''s blog entries Abercrombie & Fitch in retail Better before cheaper: Compete on differentiators other than price Deloitte Heartland Express in trucking Maytag in appliances Merck in the pharmaceutical industry Michael E. In search of an answer that could be supported with empirical proof, Michael E. Raynor and Mumtaz Ahmed, along with their team of researchers at Deloitte, embarked on a daunting quest.

Think SoLoMo or SoCoLoMo – Social Commerce, Local & Mobile – For Digital Success

Modern Servant Leader

eCommerce Influence: By 2016, more than half of the dollars spent in US retail will be influenced by the Web. Influence on Retail: By 2016, $689 Billion will be influenced by mobile retail. Forrester Research: US Cross-channel Retail Forecast 2011 to 2016. Forrester Research: US Online Retail Hits $200 Billion. In an evolving digital work place, it is critical for leaders to think of their products, services and leadership in terms of SoCoLoMo.

Bookseller Leadership Mistakes

Coaching Tip

Tom Borders told me that they decided to hire a CEO whose experience was in retailing versus a strategic marketing expert. Unfortunately, the Borders CEO didn''t recognize that the Internet was changing everything.including the book retail business.

Say “Hi” and “Bye”

Michael Lee Stallard

Update: Howard Behar, former President of Starbucks North America and Starbucks International, and I co-authored an article entitled “ Leadership Myopia ” that appears in the August edition of Leadership Excellence alongside articles by well known leadership experts Gary Hamel, Marshall Goldsmith and Patrick Lencioni. On October 10, I will give a keynote speech at the Retailing Summit held in Dallas, Texas.

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R.I.P. Thanksgiving Turkey

Dave Bratcher

In the hopes of gaining one more shopping day between Thanksgiving and Christmas, the nation’s retail giants got it wrong. Credit: One Month at a Time. RIP Thanksgiving turkey! Black Friday is moving to Thursday! Click To Tweet.

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Minuscule Increase for Women in Canada’s Financial Post 500 Senior Officer or Top Earner Ranks in 2012

Women on Business

The finance and insurance, retail trade, and utilities industries have the highest representation of women senior officers. Catalyst has released its 2012 Financial Post 500 Women Senior Officers and Top Earners census report, which tracks women’s advancement into senior leadership positions among Canada’s Financial Post 500 companies.

Do you want Dog Biscuits with That?

Dave Bratcher

Zappos.com , online shoe retail GIANT, has always been on the cutting edge of doing things right and doing the right thing. Forget about “Outside the Box”, how about “No Box”!

Join The Myths of Creativity Launch Team

LDRLB

Leave a brief and honest review of the book on Amazon.com, BN.com or other book retailer on launch day. The more pre-orders we get, the more retailers like Amazon load up on inventory and the more likely they are promote the book for us.

The Big Picture of Business – Achieving the Best by Preparing for the Worst: Lessons Learned from High-Profile Crises, part 4 of 4

Strategy Driven

The common denominator was open communications with customers, where other retail centers try to stifle mention of incidents. Thinking Through the Strategies. Crisis management is so much more than handling of the media.

Art of Managing-Kick Mediocrity to the Curb in Pursuit of Extraordinary

Management Excellence

From the boss who just doesn’t care to our government seemingly barely functioning to the miserable help-lines of too many firms to the slow gait…the shuffle of retail workers at organizations that definitely don’t care, ordinary and average are epidemic.

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The Big Picture of Business – Achieving the Best by Preparing for the Worst: Lessons Learned from High-Profile Crises, part 2 of 4

Strategy Driven

Business shift from the retail dealer customer service mentality of Firestone shifted to a high-production tire operation. K-Mart had become the odd retailer out but still kept 1,500 stores for its reorganization. Retail stores are about more than just storefront locations.

Recommended Resources – Mood-lites

Strategy Driven

Mood-lites can be purchased at a Lowe’s Home Improvement Retailers. Mood-lites. A Mood-Factory product. www.themoodfactory.com. About the Product. Mood-lites are light bulbs that emit soft, colored ambient light; helping to positively influence affected individuals’ mood.

Achieving the Best by Preparing for the Worst: Lessons Learned from High-Profile Crises, part 1 of 4

Strategy Driven

For many years, we will be measuring how loss of corporate credibility has tainted all facets of business, in terms of remediation, replacement, litigation, make-good, rework, damage control, recovery process, settlements to victims, decreased stock market value and sagging retail sales.

A different kind of thanks. Yours.

Strategy Driven

The bad news is it’s so full of retail shopping incentives, mobs of people, and ‘today only deals’ that the festivity of Thanksgiving is somewhat lost in the shuffle.

Leadership in a Gladiator Culture

Coaching Tip

Everybody knows how hard it is and chooses to be there,” says Faisal Masud, who spent five years in the retail business. In its second-quarter earnings report in July 2013, Amazon said its ranks had swelled to 97,000 full-time and part-time employees, up 40 percent from the year before. Sources: Bloomberg BusinessWeek, October 14, 2013. The people who do well at Amazon are often those who thrive in an adversarial atmosphere with almost constant friction.

Announcing: The Myths of Creativity

LDRLB

The more pre-orders we get, the more retailers like Amazon.com load up on inventory and the more likely they are to promote the book themselves. As you may know, for the past year I’ve been involved in an intense writing project.

Lessons from Amazonian Culture and Ecology for Talent Management

Mills Scofield

We sell our bottled beverages and tea boxes in over 3,500 of the top retail accounts in the US from Whole Foods to Vitamin Shoppe and are generating over $100,000 / year of direct income for 2,000 indigenous farming families in Ecuador.

To Compete with E-Commerce, Retailers Need to Leverage Mobile

Harvard Business Review

In the physical world, retailers have become quite adept at following the relatively faint tracks shoppers leave in their stores, primarily through their participation in loyalty schemes. Retailers can’t tell what shoppers looked at but didn’t buy, or whether they forgot something that they likely needed. And mobile provides a unique opportunity to help physical retailers compete. Retailers can also upgrade their traditional loyalty programs using mobile technology.

StrategyDriven Editorial Perspective – Panic of 1907 vs Great Recession of 2008

Strategy Driven

This year, 2013, marks the 100th anniversary of the Federal Reserve System, and central bankers are taking a historical perspective. In 1907, it was to save consumer’s retail deposits, in 2008 corporate wholesale funds.

The world is going mobile. Are you moving or standing?

Strategy Driven

Mobile accessibility both for the purpose to connect and to purchase is becoming dominant among retailers. When The Who recorded the song Going Mobile in 1971, they had no idea what the future held, nor that they were the predictors of it.

New Book Loveworks Teaches How To Make Emotional Connections

Eric Jacobson

It was admired by many as a breakthrough in marketing thinking but was also controversial because of its surprisingly obvious thesis: that emotional connections are at the heart of sustained relationships between producers, retailers, and consumers.

Brian Klapper: An interview by Bob Morris

First Friday Book Synopsis

Brian has worked with global companies in a variety of sectors including: financial services, consumer products, manufacturing, food service, utilities, retail, and healthcare. Brian Klapper is the President and Founding Partner of The Klapper Institute. He is an internationally recognized expert in operational and cultural corporate transformation.

When Positive Product Reviews Backfire for Retailers

Harvard Business Review

Product returns are a costly problem for retailers. In online retailing, return rates are an even bigger problem. A 2013 Wall Street Journal article indicated that as much as a third of internet purchases are returned, and studies have found that handling these returns can cost between $6 and $18 per item. In online retailing, most products are returned because customers aren’t satisfied with what they get—but this isn’t necessarily due to product defects.

Leadership and Breaking the Rules

You're Not the Boss of Me

As they often say in retail stores about handling merchandise, “ If you break it you own it”. This post is a refreshed version of one I wrote in 2010.

Why Retail Clinics Failed to Transform Health Care

Harvard Business Review

When retail clinics entered the U.S. Retail clinics have demonstrated that they are a sustainable business model and clearly fit a patient need: Today, there are more than 1,600 clinics across the country, which have had a total of 20 million patient visits. Understanding their disappointing performance is particularly important given that retail clinics are viewed as the prototypical example of how disruptive innovation can change the health care system for the better.