Joseph Lalonde

JANUARY 31, 2014

Before my trip to Catalyst Atlanta 2013 , I purchased the Acer C710-2856 Chromebook laptop. I was able to buy a Chromebook for $100, though the laptop usually retails for $200 at the time I purchased. Even at full retail, the price is much better than you’ll find on most laptops.

Document 192

Document Retail Price Licensing 192

Coaching Tip

JULY 9, 2013

Tom Borders told me that they decided to hire a CEO whose experience was in retailing versus a strategic marketing expert. The new retail-oriented CEO decided to close down their website, fire their internal website experts and contract out information technology by having their books sold through Amazon.com. While sales at U.S.

Chief Executive Officer 97

Chief Executive Officer eBook Leadership Leadership Styles 97

Terry Starbucker

MAY 8, 2014

Was it the fact that he was taking on a product that was clearly serving a smaller niche, but yet, he was actually opening a retail store exclusively dedicated to that product, defying conventional wisdom? No, it wasn’t that, although my admiration meter had spiked pretty high.

Productivity 320

Productivity Products Entrepreneur Video 320

Coaching Tip

OCTOBER 23, 2013

Everybody knows how hard it is and chooses to be there,” says Faisal Masud, who spent five years in the retail business. In its second-quarter earnings report in July 2013, Amazon said its ranks had swelled to 97,000 full-time and part-time employees, up 40 percent from the year before. I filed patents; I innovated.

Leadership 91

Leadership Consensus Retail Career 91

leaderCommunicator

DECEMBER 17, 2014

Stores and online retailers create wish lists for every type of person you could ever need to shop for: for teens, for sports fans, for the cook in your family, for the outdoor person, etc. This post originally ran in December 2013. Fulfilling the wish list offers a little something for both the giver and the receiver. David Grossman.

eBook 140

eBook Discount Tactics Retail 140

The Horizons Tracker

NOVEMBER 16, 2020

Ever since Oxford’s Carl Benedikt Frey and Michael Osborne published their paper on the potential for jobs to be automated in 2013, a groundswell of concern has emerged about the impact of the various technologies of the 4th industrial revolution might have on the jobs market. Help needed.

Osborne 115

Osborne Report Marketing Technology 115

Harvard Business Review

DECEMBER 10, 2012

What are the top business-to-business sales trends for 2013? More organizations will study their top salespeople in 2013 to understand how they formulate their winning account strategies based upon customer politics, evaluator psychology, and the human nature of executive decision makers that are unique to winning every account.

Trends 17

Trends Analysis Politics Technology 17

Harvard Business Review

SEPTEMBER 16, 2016

Product returns are a costly problem for retailers. In online retailing, return rates are an even bigger problem. A 2013 Wall Street Journal article indicated that as much as a third of internet purchases are returned, and studies have found that handling these returns can cost between $6 and $18 per item.

Retail 8

Retail Review Positioning Productivity 8

Eric Jacobson

JULY 1, 2013

It was admired by many as a breakthrough in marketing thinking but was also controversial because of its surprisingly obvious thesis: that emotional connections are at the heart of sustained relationships between producers, retailers, and consumers. In 2010 Advertising Age magazine named Lovemarks one of their "ideas of the decade."

Books 50

Books Advertising How To Retail 50

N2Growth Blog

SEPTEMBER 28, 2020

Dierdre O’Brien, SVP of People at Apple : A 30 year Apple veteran, O’Brian is another CHRO who wears multiple hats also leading the retail and online teams at Apple. In 2013 she left Netflix to become head of human resources at Coursera, and, later, Chief People Officer at Scopely, a leading player in the mobile gaming industry.

Human Resources 469

Human Resources Globalization Diversity Resources 469

Women on Business

DECEMBER 20, 2012

I was recently asked to think about how 2013 trends will impact women in the work force and how women will impact the trends. As a female entrepreneur who has built a successful company over the past decade, I forced myself to look even further ahead and determine what might be coming, not just in 2013 but in the next five years or so.

Trends 265

Trends Power Simon Real Estate 265

Strategy Driven

DECEMBER 17, 2013

Mood-lites can be purchased at a Lowe’s Home Improvement Retailers. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. For their positive impact on workplace mood, Mood-lites are a StrategyDriven recommended product – and we will keeping our Mood-lites on! FREE StrategyDriven Trial Membership. Consider leaving a comment!

Resources 59

Resources Competitive Advantage Energy Retail 59

Rajesh Setty

MARCH 16, 2013

So here’s your new 4-word mktg strategy for 2013: Guess Less, Ask More… and always start with “How can I serve you?”. About the Authors: Ted Rubin is the Chief Social Marketing Officer of Collective Bias a Social Shopper Media Company that drives retail sales through the coordinated creation of social media stories.

Retail 41

Retail Brand Media ROI 41

Tim Milburn

MARCH 14, 2014

He was soon profitable enough to self-fund an infomercial, which garnered the Perfect Pushup nationwide awareness and placement in over 24,000 retail stores in just one year. Copyright © 2013 Mark Divine, author of The Way of the Seal: Think Like an Elite Warrior to Lead and Succeed. Author Bios. What Can Leaders Learn From Tim Tebow.

Magazine 106

Magazine Bottom-up Self-aware Marketing 106

Strategy Driven

MARCH 16, 2016

As of February 28, 2013, the company claims: 13,638,438 “lives empowered”. Now, a completely different industry: wholesale food components and retail baking. Where it replaces darkness, it creates four more productive hours per day. Children can get better grades; parents can start cottage industries. 656,952 tons of CO2 offset.

Productivity 50

Productivity Products Prahalad Open-book 50

Skip Prichard

JUNE 3, 2020

Consider Kohl’s, the large retailer, which in 2013 was looking for ways to decrease its operating costs. And finally, (7) Are experiments really driving our decisions? Any of these questions can go wrong. As a start, companies may not have hypotheses that are ready to be tested. Company executives were split on the matter.

Power 95

Power Kahneman Open-book Learning-by-Doing 95

Strategy Driven

DECEMBER 5, 2013

This year, 2013, marks the 100th anniversary of the Federal Reserve System, and central bankers are taking a historical perspective. In 1907, it was to save consumer’s retail deposits, in 2008 corporate wholesale funds. A July 2013 Congressional research report articulates a challenge for today’s central bankers.

Banking 50

Banking Crisis Morale System 50

Strategy Driven

DECEMBER 9, 2013

The bad news is it’s so full of retail shopping incentives, mobs of people, and ‘today only deals’ that the festivity of Thanksgiving is somewhat lost in the shuffle. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. NEWS REALITY: The good news is this is the holiday season. Consider leaving a comment!

Mission Statement 58

Mission Statement Customer Loyalty Competitive Advantage Library 58

Strategy Driven

JUNE 3, 2013

Mobile accessibility both for the purpose to connect and to purchase is becoming dominant among retailers. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. Any Starbucks will reveal people running their business from their iPad and their app. Consider leaving a comment! All rights reserved.

Download 56

Download Customer Loyalty Seminar Media 56

The Practical Leader

DECEMBER 6, 2012

Dave Crisp is just such an expert with deep experience including 14 years leading HR at Hudson Bay Company where he took the 70,000 employee retailer to “best company to work for” status. Why not help your colleagues or loved ones have an exceptional 2013! Christmas is coming.

Books 53

Books Collins How To Leadership 53

Harvard Business Review

OCTOBER 6, 2014

Troubles at Tesco, the UK’s leading retailer, are mounting. If round after round of profit warnings was not enough – group operating profits fell 20% between 2011 and 2013 and are likely to fall another 30% in 2014 — the company recently announced it had overstated its first-half profit by about $400 million. How did this happen?

Retail 11

Retail Merchandising Discount Price 11

Harvard Business Review

MARCH 11, 2016

government is constantly sweeping up vast amounts of data on the details of the retail sector — buying and selling, getting and spending — just as it tracks census information and data on economic indicators such as GDP, employment and unemployment, and inflation. We emailed the Census official in charge of the retail trade data.

Merchandising 8

Merchandising Retail GDP Report 8

Harvard Business Review

SEPTEMBER 15, 2014

More US bank branches closed in 2013 than ever before. More than 85% of retail banking transactions are now digital. So are we witnessing the death throes of brick-and-mortar retail banking? So are we witnessing the death throes of brick-and-mortar retail banking? Finance Internet Retail' In our view, no.

Banking 10

Banking Retail Open-book Finance 10

Deming Institute

JANUARY 5, 2017

Out of the Crisis resonated with me – not because of statistics, but because of the human factors, the psychology, and the workplace dynamics that I already recognized from the workplace, having worked a few part time retail jobs at that point. I had experience a bullying boss who didn’t listen to their employees.

Deming 46

Deming TQM Kaizen Crisis 46

Harvard Business Review

DECEMBER 4, 2013

Black Friday 2013 turned out to be, well, a bit more like a Grey Friday. The National Retail Federation estimates that consumers spent $57.4B But retailers should forget about drawing conclusions based on Black Friday purchases. Will retailers change their ways after learning this year that more is not better?

Retail 8

Retail Discount Incentives Succession 8

Harvard Business Review

FEBRUARY 25, 2015

Penney’s recent announcement that it is resurrecting its print catalog reflects a trend of retailers returning to the print medium as an important sales and marketing tool. While Bloomingdale’s and Saks Fifth Avenue have been mailing catalogs for years, now specialty retailers are picking up the tactic.

Retail 8

Retail Brand Fashion Apparel 8

Harvard Business Review

MAY 6, 2013

It changed the face of the coffee industry by turning a transactional business (selling coffee through retail) into one with recurring revenues (selling proprietary pods through direct channels). For the other two, read Steve Blank''s May 2013 article " Why the Lean Start-Up Changes Everything.". Video Management. Video Solutions.

Business Model 13

Business Model Video Retail Engineering 13

Harvard Business Review

OCTOBER 21, 2015

Walmart isn’t the only retailer struggling with selling on the web — most brick and mortar stores are, too. In 2013, Target even told the Securities and Exchange Commission that “digital sales represented an immaterial amount…of total sales.” They were popularized by American Airlines in 1982).

Airlines 8

Airlines Retail Loyalty Price 8

Harvard Business Review

MARCH 28, 2013

It is the ability for a brand to deliver contextual and highly targeted marketing at the local retail level. On March 23rd, 2013, The Wall Street Journal reported that Apple acquired a company called WiFiSLAM for an estimated $20 million (not bad for a two year old company with just a handful of employees that includes some ex-Googlers).

Retail 9

Retail Price Merchandising Technology 9

Harvard Business Review

DECEMBER 7, 2018

In the retail sector, for example, “slow shopping” the creation of calming, relaxed, private yet interactive experiences that encourage customers to stay (and spend) — has become a long-awaited response to e-commerce and high-tech self-checkouts. How do these findings translate into business insights?

Tourism 12

Tourism Hotels Transportation Fashion 12

Harvard Business Review

JANUARY 20, 2015

What caused the retailer’s problems in Canada, and what are the lessons learned? The Canada expansion was announced in January 2013 when Target bought the 220 leases of Zellers, a declining and now defunct Canadian discount chain, from Hudson’s Bay. Still, there are many globally successful retailers.

Retail 8

Retail Merchandising Discount Price 8

Harvard Business Review

MAY 9, 2014

In e-commerce, advances in tracking and analytics have made it possible for retailers to understand what individual customers are doing before they make a purchase, and to gather and analyze hundreds and thousands of data points to identify trends. Take Alex and Ani, which designs and retails jewelry, and Belk, a department store chain.

Retail 12

Retail Chief Technology Officer Technology Merchandising 12

Harvard Business Review

JUNE 5, 2018

An example of competition for preference is the retail industry, which has long been a battleground for customer preferences. Interestingly, customers have varied preferences for retailers depending on the product category. Therefore, the retail market is actually several markets.

Stress 10

Stress Insourcing Uncertainty Retail 10

Harvard Business Review

NOVEMBER 21, 2013

In April 2013, over 1,100 workers died in Bangladesh when a garment factory complex called Rana Plaza collapsed. That’s the discussion I moderated on November 18, 2013, at the Boston Global Forum. Many major retail brands, such as Europe’s H&M and Zara and the U.S.’s

Retail 8

Retail Globalization Short-term Price 8

Harvard Business Review

OCTOBER 28, 2014

It’s not been a great year for venerable retailer Sears, which is reputed to be closing 130 retail stores and laying off more than 5,000 employees. Founded in 1886 as a mail-order watch retailer, Sears was already 71 when it became an original member of the S&P 500 in 1957.

Retail 9

Retail Quinn Real Estate Apparel 9

Harvard Business Review

JANUARY 21, 2014

Generating over $80 billion in sales in 2013, Amazon’s business model, with its ability to capture growth through disruption of retail stores, has proven to be very successful. This revenue model has served it well, as Alibaba’s group revenue in 2013 is expected to be over $160 billion.

Business Model 8

Business Model Advertising Retail Disruptive Innovation 8

Harvard Business Review

APRIL 15, 2015

The top 15% of private label shoppers across all food, drug, club, and mass channels account for 50-65% of private label sales for that particular retailer. But they’re not just important for private label sales — they also account for 40-55% of total sales for the retailer. To our surprise, we were wrong.

Price 8

Price Brand Retail Apparel 8