Harvard Business Review

SEPTEMBER 11, 2013

For the right to offer iPhones to their customers, wireless carriers typically pledge to sell large volumes. billion in iPhones in 2013 alone. This would induce customers to buy off-contract — which would hurt its wireless supply partners who are hustling to meet their commitments.

Price 8

Price Strategy Wireless Finance 8

Harvard Business Review

AUGUST 6, 2018

Consider the story of Anushka Naiknaware, an American teen who at 13 was the youngest winner of the Google Science Fair, with her invention of a bandage with digital sensors that wirelessly alerts caregivers when it needs to be changed.

Globalization 8

Globalization Content Wireless Entrepreneur 8

Harvard Business Review

FEBRUARY 12, 2016

In 2013, we created a global Social Media Center of Expertise (CoE), staffed by about 600 people in five regions from the marketing, communications, and customer care teams, with the goal of enhancing the company’s market-based decision making (part of CEO Mary Barra’s mantra of earning customers for life ). Keep it simple.

Media 8

Media Automotive Globalization Active Listening 8

Harvard Business Review

APRIL 28, 2015

’” Under a different CEO, Econet Wireless Nigeria went on to build a nationwide network of street-side airtime sales. It focuses on bring top US MBAs into the most successful, vibrant companies in Africa for up to 6 months of work and mentoring by senior African executives.

Marketing 8

Marketing Career Wireless Decentralization 8

Harvard Business Review

JULY 15, 2015

Similarly, the percentage of people who have used Twitter for customer service leapt nearly 70%, from 22 to 37% from 2013-14. The most successful social media interactions are personal, genuine, and relevant. And one wireless carrier looked at customers’ social media complaints about poor service to predict churn.

CRM 8

CRM Company Airlines Guidelines 8

Harvard Business Review

DECEMBER 28, 2017

After Mugabe claimed victory in a disputed election in 2013, however, corruption increased , while the strengthening U.S. Zimbabwe’s largest telecommunication company Econet Wireless has found success with its online payment platform that helps Zimbabweans manage the challenges of its multi-currency system.

Banking 8

Banking First-mover Advantage Politics Finance 8

Harvard Business Review

MARCH 16, 2015

Please note that titles used here reflect the positions the individuals held in 2013, when we conducted the interviews for a separate article ). AT&T, for example, had to switch its focus from traditional telecom services to wireless services, and this shift required employees with different skill sets.

CEO 8

CEO Stephenson Pharmaceuticals Globalization 8

Harvard Business Review

FEBRUARY 16, 2018

On the other hand, you have the media pointing out the country’s shallow middle class, growing inequality and joblessness, and a trail of multinationals frustrated by the lack of China-like success in India. Consider two success stories in India’s consumer economy: Amazon and Renault’s ultra low-cost Kwid car.

Globalization 8

Globalization CAGR Class Marketing 8

Harvard Business Review

JANUARY 10, 2013

The enterprise was a hotspot of disruption, with WorkDay having one of the most successful IPOs of 2012, Square establishing itself as a clear leader in the race to develop disruptive payments solution, and Kiva Systems' $775 million acquisition by Amazon.com validating its disruptive warehousing solution. 3-D printing.

Trends 8

Trends Disruptive Innovation Christensen Business Model 8

Harvard Business Review

FEBRUARY 25, 2015

If you had asked Singaporeans in 2010 to identify a successful local start-up, they might have paused for a few minutes before mentioning Creative Labs. Today, there’s an investment seemingly every week; venture-capital investment in the tech sector increased from less than $30 million in 2011 to more than $1 billion in 2013.

Entrepreneur 8

Entrepreneur Incubator Venture Capitalist Innovation 8

Harvard Business Review

MAY 12, 2014

Smartphone screens definitely have a walled-garden aspect to them, but the vegetation has nonetheless grown pretty freely and riotously, and the chief gardeners have turned out to be Apple and Google — not the wireless phone companies. There’s no ranking for newspapers in 2013, although in some past years they’ve done even worse than cable.

Telecommunications 8

Telecommunications Open-book Content Information 8