Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Herb Kelleher who built Southwest Airlines on servant leadership, Kelleher used to say my most important leaders are my flight attendants. You read it yourself.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Harvard Business Review

JANUARY 16, 2018

Using data from Twitter (where one of us works), we designed an experiment to study customer service interactions in two industries that generate a significant number of customer service complaints: airlines and wireless carriers. from March 2015 to April 2016. from March 2015 to April 2016. Is the interaction praise or scorn?

Wireless 12

Wireless Airlines Brand Loyalty 12

Harvard Business Review

JULY 19, 2017

Another interesting example of small, high precision data being used to make big gains with AI can be found in the airline industry. In 2015, Boeing launched the Aerospace Data Analytics Lab in partnership with Carnegie Mellon University to develop AI technology for airlines.

USP 8

USP Airlines Productivity Products 8

Harvard Business Review

SEPTEMBER 16, 2016

For example, at the end of its 2015 fiscal year, Apple’s balance sheet stated tangible assets of $290 billion as a contribution to its annual revenues, with approximately $141 billion worth of intangible assets — a combination of intellectual capital, brand equity, and (investor and consumer) goodwill.

Intangible Assets 8

Intangible Assets Intellectual Capital Corporate Accountability Activity Based Costing 8

Harvard Business Review

MAY 31, 2018

publicly listed companies from 2001 to 2015, looking at patterns of investment, growth, earnings quality, and earnings management. In the wake of the new tax law, companies such as AT&T and Southwest Airlines said they would pay their employees a $1,000 bonus.

CEO 8

CEO Short-term Long-term McKinsey 8

Harvard Business Review

JULY 13, 2016

days of vacation in 2015. In 2015 the unemployment rate was 5.3% (it was 9.7% in 1982), and yet 2015 had one of the lowest averages of time off taken in the past 30 years: 16.2 (A 24-month moving average was used to eliminate short-term fluctuations in the data.) days) in 2000, but they took only 16.2 days of vacation.

Stress 8

Stress ROI Short-term Article 8

Harvard Business Review

MARCH 14, 2017

Unilever, for example, has found that its sustainable living brands are growing 30% faster than the rest of its business and in 2015 delivered nearly half the company’s total growth. And some companies have taken the lead. Some were more focused than others.

Development 11

Development Company Innovation Goal 11

Harvard Business Review

AUGUST 10, 2015

His favorite, Southwest Airlines, certainly doesn’t lack for press about its positive organizational culture and cheerful customer-facing employees, but the example makes a more nuanced point about the contribution of people in a capital-intensive business. Therefore, they cease to provide a competitive advantage.

Competitive Advantage 8

Competitive Advantage Storytelling Airlines Human Resources 8

Harvard Business Review

SEPTEMBER 4, 2014

Take the airline control system—the outcomes it delivers vary tremendously by weather, equipment availability, time of day, and so on. In a complex system, however, elements can potentially interact in different ways each time because they are interdependent.

Budgeting 10

Budgeting Information Technology System Library 10

Harvard Business Review

NOVEMBER 29, 2016

But there’s a surprising insight in the data released by the National Retail Federation : 36% of shoppers reported that all of their purchases were on sale; 11% made that claim in 2015. This policy is akin to the nonrefundable price options offered by airlines — the lowest price comes with restrictions. economy ( 4.9%

Discount 8

Discount Retail Strategy Price 8

Harvard Business Review

MARCH 28, 2016

India’s fiscal deficit has improved since the country saved nearly $70 billion on importing crude and other petroleum products in 2015. Energy-intensive industries ranging from farming to airlines are also profiting. One other interesting issue is what consistently affordable oil means for renewable energy.

Price 8

Price Energy Airlines Supply Chain 8

Harvard Business Review

SEPTEMBER 4, 2014

Take the airline control system—the outcomes it delivers vary tremendously by weather, equipment availability, time of day, and so on. In a complex system, however, elements can potentially interact in different ways each time because they are interdependent.

Budgeting 8

Budgeting System Library Airlines 8

Harvard Business Review

OCTOBER 30, 2018

Members of the hospital’s design thinking team were inspired by something they saw when they boarded a KLM Airline flight: During a pre-flight huddle of the cabin crew, team members introduced each other and then asked each other two questions on flight safety. on a 10-point scale after staff began playing the game.

Health Care 8

Health Care Stress Morale Airlines 8

Harvard Business Review

NOVEMBER 4, 2015

Imagine the emotions of a typical passenger at that moment – it perhaps starts with frustration and anger at the airlines and then turns toward the need to find a place to stay overnight. Red Roof Inn realized that flight cancellations in the U.S. left 90,000 passengers stranded every day.

Advertising 8

Advertising Airlines Brand Retail 8

Harvard Business Review

MAY 19, 2016

This usually means alliance with another business: creating airline cards with frequent flier miles, cards with extended warranties subsidized by insurance companies, or retail cards offering exclusive access or discounts. But in 2015, CostCo shifted its affiliation to Citigroup’s Visa.

IAM 11

IAM Productivity Products Company 11

Harvard Business Review

FEBRUARY 9, 2015

companies in 2014 and show no signs of letting up in 2015. Glenn Tilton, former CEO of Texaco and United Airlines and director of Abbott Laboratories, AbbVie, and Phillips 66, well captured the point. Dupont did not give in to Nelson Pelz’s demands, but it did make big changes in its board.

Airlines 8

Airlines CEO Automotive Long-term 8

Harvard Business Review

DECEMBER 20, 2016

The airline industry has experienced great volatility from deregulation, takeovers through mergers and acquisitions, and, as always, unpredictable forces of nature. ” Krolick also noted that a meaningful number of United Airlines employees are also pilots—these are super-superconsumers. Unlocking Energy.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

NOVEMBER 27, 2015

The top 10 companies in the Global Empathy Index 2015 increased in value more than twice as much as the bottom 10 and generated 50% more earnings. The Most (and Least) Empathetic Companies, 2015. American Airlines. In total half a million tweets were analyzed during the period between October 6 and October 31, 2015.

Tourism 8

Tourism Telecommunications Automotive Company 8

Harvard Business Review

MAY 13, 2015

.” In other arenas, the FAA is partnering with pilots and industry to collaboratively develop solutions — like CTOP, the Collaborative Trajectory Options Program, a recently launched flight rerouting initiative that gives airlines more flexibility and the FAA more information with which to make decisions. infrastructure problems.

Transportation 8

Transportation Entrepreneur Wireless Airlines 8

Harvard Business Review

JULY 22, 2016

Airline JetBlue has turned its Twitter account into a highly responsive, 24/7 customer service line. He has led the company to create Predix, a platform for the industrial internet, which had $5 billion in revenue in 2015. .” Companies that go this route use preexisting digital platform tools to engage their networks.

Real Estate 8

Real Estate Business Model Incubator Short-term 8

Harvard Business Review

AUGUST 17, 2015

Cuba’s growth domestic product per capita in 2015 is approximately what it was in 1985. OFAC has made particular determinations authorizing different airlines as charter flights for many years for various travel programs to Cuba, especially for cultural, educational, and religious groups. There has been a U.S. But, oddly, U.S.

Biotechnology 8

Biotechnology Tourism Human Capital Pharmaceuticals 8

Harvard Business Review

MAY 19, 2016

billion in 2015. As the CEO of an airline, would you prefer to have a pilot on drugs if it decreased the probability of accidents? For example, it is legal to possess and use Modafinil in the United Kingdom without a prescription, but not in United States. ADHD medication sales are growing rapidly, with annual revenues of $12.9

Ethics 15

Ethics Stress Policies Morale 15

Harvard Business Review

DECEMBER 4, 2015

The American climate activists who have flocked to the 2015 United Nations Climate Change Conference in Paris this week tend to have one thing in common: many own the “it” car for their tribe, the VW Jetta Wagon TDI. At 49 MPG, the Jetta does better than many hybrids, and drives German, too. Of course not.

PPM 8

PPM Policies Engineering Airlines 8

Modern Servant Leader

JUNE 15, 2018

I think the work that Duane Trammell and Ann McGee-Cooper and their associates have been doing with companies like Southwest Airlines and TDIndustries are stellar examples of what can be done within organizations once they make a commitment to servant-leadership. Ben : I love it. Larry : It’s a good example. Ben : Yeah.

Greenleaf 125

Greenleaf Servant Leader Leadership Learning-by-Doing 125

Strategy Driven

FEBRUARY 9, 2015

Power gives the customer satisfaction award to an airline, what could the category possibly be? Copyright 2007-2015 by StrategyDriven Enterprises, LLC. Relate Articles: All airlines are the same, except for their people. Let’s get real here, when J.D. Least crappy? All rights reserved. appeared first on StrategyDriven.

ROI 50

ROI Customer Loyalty Airlines Loyalty 50

Harvard Business Review

JANUARY 5, 2015

Our 2015 trends offer great opportunity – along with some unusual new challenges – for managers in all industries. In 2015, consumers will begin to see SVPA technology baked into their mobile phones. One new area of particular note in 2015: digital consent. Here are six of note. First, it monetizes downtime.

Trends 8

Trends Retail Learning-by-Doing Banking 8

Modern Servant Leader

JUNE 15, 2018

I think the work that Duane Trammell and Ann McGee-Cooper and their associates have been doing with companies like Southwest Airlines and TDIndustries are stellar examples of what can be done within organizations once they make a commitment to servant-leadership. Ben : I love it. Larry : It’s a good example. Ben : Yeah.

Greenleaf 100

Greenleaf Servant Leader Leadership Learning-by-Doing 100

Tanveer Naseer

MAY 31, 2016

A 2015 PwC study of 6,000 senior executives , conducted using a research methodology developed by David Rooke of Harthill Consulting and William Torbert of Boston University, revealed just how pervasive this shortfall is: Only 8 percent of the respondents turned out to be strategic leaders, or those effective at leading transformations.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Harvard Business Review

JANUARY 9, 2015

Europe is at the top of your risk list for 2015. You look at Podemos in Spain, with elections coming up in 2015. What happens if next time it’s not a near-miss , but a direct hit of a commercial airliner by a Russian plane that turns its transponder off? The firm has just published its annual assessment of Top Risks.

Globalization 8

Globalization Banking Politics Crisis 8

Harvard Business Review

APRIL 22, 2016

” According to the 2016 Airline Quality Study , the number of complaints filed by travelers on U.S. airlines in 2015 was the highest since 2000. In both the smartphone owner survey and the airline passenger study, for instance, customers clearly articulated the key causes of their displeasure.

Airlines 8

Airlines Insurance Industry Survey 8

Harvard Business Review

MARCH 14, 2017

household participates in 29 different loyalty programs, according to the 2015 Colloquy Loyalty Census. But the number of airline seats and hotel rooms available for redemption in recent years has been limited by near-record occupancy and load factors. The average U.S.

Loyalty 12

Loyalty Customer Loyalty Travel Hotels 12

Harvard Business Review

MAY 12, 2015

When they are strong, as in the airline and hotel industries, almost no company earns an attractive return on investment. When these forces are weak, as in software and soft drinks, many companies are profitable. And for many, it seemed, that was pretty much the last word on the subject. ” But that wasn’t exactly so.

Strategy 8

Strategy Porter Blue Ocean Strategy Luehrman 8

Harvard Business Review

JULY 8, 2016

Excluding smaller-scale bombing attacks of police and military targets, the airport bombing has been the 11th mass civilian casualty terrorist incident in Turkey since June 2015, leaving more than 250 civilians dead. The country is suffering from a substantial decline in tourism ( down 23% compared to the first five months of 2015 ).

Tourism 10

Tourism Politics Uncertainty Price 10

Harvard Business Review

OCTOBER 2, 2015

Drucker Forum 2015: Managing in the Digital Age. In the 1950s, Boeing was an insignificant player in commercial airliners. This post is one in a series of perspectives by presenters and participants in the 7th Global Drucker Forum , taking place November 5-6, 2015 in Vienna. Suppose the management lens was smeared, even opaque.

Management 8

Management Drucker Survey Globalization 8

Harvard Business Review

DECEMBER 28, 2017

The remix of this sector, too, started early on, with automotive and airline mergers in the late 1990s and then again around the great recession. The 2015 merger of Kraft and Heinz was led by Brazil’s hard driving 3G Capital , which was also behind the $100 billion merger in 2016 of Anheuser Busch and Miller. How we move.

Automotive 8

Automotive Retail Restructuring Chemicals 8

Harvard Business Review

APRIL 27, 2015

The best, like American Airlines, make it feel natural. Active is defined as having made at least five tweets during the sampling periods, which were randomly selected multi-hour windows in March 2015. American Airlines again provides a good example.

Company 8

Company Airlines Brand Analysis 8

Harvard Business Review

MAY 25, 2017

government received credible intelligence that ISIS had developed the capability to conceal explosive devices within laptops, tablets, and other large electronic devices, these devices have been banned, as of late March, from the airline cabins of U.S.-bound Since the U.S. How could spies benefit, should the electronics ban be expanded?

Travel 10

Travel Airlines Company Hotels 10