Strategy Driven

JANUARY 26, 2015

It’s interesting to note that many bellman work at hotels for years, while front desk clerks turn over in their position sometimes as much as 400% in a year. Copyright 2007-2015 by StrategyDriven Enterprises, LLC. The doorman is friendly because he works on tips. The bellman is friendly because he works on tips. All rights reserved.

Tips 50

Tips Customer Loyalty Competitive Advantage Books 50

Harvard Business Review

OCTOBER 20, 2015

During a recent stay at the Disney Swan hotel in Florida, I confess I did something in the bathroom I have done many times before. It’s not something I’ve thought much about before: I leave the hotel and who’s to know? Drucker Forum 2015: Managing in the Digital Age.

Drucker 8

Drucker Hotels Decentralization Reputation 8

Harvard Business Review

JULY 7, 2016

Marriott, for example, uses digital technology to streamline the hotel experience for its consumers, particularly its high-value business travelers. Keyless room entry through mobile devices and bill payment via Apple Pay further reduce the friction associated with a traditional hotel experience.

Trends 10

Trends Hotels Competitive Advantage Retail 10

Harvard Business Review

OCTOBER 26, 2015

And they’re not all that interested in the consistency and reliability offered by the name-brand hotels their parents patronized. Previous generations of travelers liked the idea of knowing that, wherever they went, their hotel would be the same. By 2020, half of all travelers will be Millennials.

Company 8

Company Hotels Travel Class 8

Harvard Business Review

NOVEMBER 19, 2015

A 2015 study finds there are a host of costs—physiological, psychological and emotional, and social—to frequent travel. It’s tempting to stay squirreled up in your hotel room in your pajamas, but it’s better to get out if you can. Consider sharing your hotel room with a colleague. I’m an introvert.

Travel 8

Travel Hotels Engineering Consultative 8

Harvard Business Review

SEPTEMBER 21, 2018

Over 5,000 board members of companies headquartered in more than 60 countries responded to the survey between October 2015 and June 2016. Most responses (80%) were received between October and December 2015. apparel, automobiles, retailing, media, hotels, restaurants & leisure); Consumer Staples (e.g.,

Innovation 10

Innovation Telecommunications Short-term Long-term 10

Harvard Business Review

NOVEMBER 27, 2015

The top 10 companies in the Global Empathy Index 2015 increased in value more than twice as much as the bottom 10 and generated 50% more earnings. The Most (and Least) Empathetic Companies, 2015. InterContinental Hotels Group. Hilton Hotels & Resorts. One note: We rounded the scores to two decimal points. Technology.

Tourism 8

Tourism Automotive Telecommunications Company 8

Management Craft

DECEMBER 28, 2014

Along with the opportunity to play to an eager audience, he has to do PR interviews, spend time on airplanes and in hotels, and endure many other hassles. In a way, he ought to enjoy those times, otherwise the crappie hotel beds and endless runway delays would not be worth it. But it’s all for those moments when he can play HIS stuff.

How To 69

How To Course Chaos Theory Hotels 69

Harvard Business Review

JULY 13, 2016

days of vacation in 2015. In 2015 the unemployment rate was 5.3% (it was 9.7% in 1982), and yet 2015 had one of the lowest averages of time off taken in the past 30 years: 16.2 (A 24-month moving average was used to eliminate short-term fluctuations in the data.) days) in 2000, but they took only 16.2 days of vacation.

Stress 8

Stress ROI Short-term Article 8

Harvard Business Review

FEBRUARY 8, 2017

Airbnb has nearly doubled its user base every year since 2012 and is now worth $30 billion — nearly as much as Marriott International, the world’s largest hotel chain. While 38 companies joined the unicorn ranks in the second half of 2015, only 19 made it into the club in the first half of 2016.

Innovation 8

Innovation Bureaucracy IPO CEO 8

Harvard Business Review

FEBRUARY 22, 2017

Over 5,000 board members of companies headquartered in more than 60 countries responded to the survey between October 2015 and June 2016. Most responses (80%) were received between October and December 2015. apparel, automobiles, retailing, media, hotels, restaurants & leisure); Consumer Staples (e.g.,

Telecommunications 8

Telecommunications Health Care Contingency Plans Biotechnology 8

Harvard Business Review

MAY 16, 2016

A “Tunisian Quartet,” composed of four civil society associations, initiated and facilitated the country’s national dialogue (for which they were warded the 2015 Nobel Peace Prize). I would say overall, we harnessed technology to push the country toward the future.

Politics 11

Politics Chief Information Officer Tourism Environment 11

Harvard Business Review

FEBRUARY 16, 2016

In response to our survey in late 2015, they told us that on economic matters, uncertainty abounds. Results are based on all submissions as of December 1, 2015. apparel, automobiles, retailing, media, hotels, restaurants & leisure); Consumer Staples (e.g., chemicals, metals & mining, paper & forest products).

Politics 8

Politics Telecommunications Policies Biotechnology 8

Strategy Driven

SEPTEMBER 14, 2015

And so, to challenge your 2015 thinking, here are the master’s philosophies from 1953. Hilton (hotel owner) Principle: Make them want to come back. “It It is our theory that when a hotel is in the top-glamour category… you just can’t make it too luxurious. Hilton knew that one hotel is like any other hotel.

Hotels 50

Hotels Customer Loyalty Advertising Benchmarking 50

Harvard Business Review

JANUARY 10, 2017

When my planned housing fell through one year, all the downtown hotels were booked, and I was forced to stay at a terrifying motel off the highway with a cracked window on my ground-level unit. In 2015 I organized a dinner at SXSW at which my friends Nick Westergaard and Heidi Grant sat together. But the benefit is often mutual.

Conference 8

Conference How To Bond Hotels 8

Strategy Driven

AUGUST 10, 2015

And so, to challenge your 2015 thinking, here are the master’s philosophies from 1953. Hilton (hotel owner) Principle: Make them want to come back. “It It is our theory that when a hotel is in the top-glamour category… you just can’t make it too luxurious. Hilton knew that one hotel is like any other hotel.

Hotels 50

Hotels Advertising Customer Loyalty Follow-up 50

Harvard Business Review

MAY 5, 2016

French automaker Renault has taken advantage of sanctions relief, assembling nearly 15,000 cars between January and April, a sevenfold increase from the same period in 2015. Luxury hotel brand Melia is joining Accor and Rotana to open the country’s first international five-star hotel, the Gran Melia Ghoo.

Tourism 8

Tourism Banking Due Diligence Hotels 8

Harvard Business Review

SEPTEMBER 29, 2016

According to an FBI public service announcement issued in June, there has been a 1,300% increase in losses tied to “business email compromise” since January 2015. Here’s how it works.

Travel 8

Travel Execution Hotels Information 8

Harvard Business Review

JULY 31, 2017

days from 2015. Maybe you don’t need — or don’t want — your device taken from you, but a similar result might be achieved if you find a designated space, like a hotel safe, to store it. Here’s the good news: Americans, as a whole, are finally starting to earn more and take more paid time off. ” 3.

Stress 8

Stress Hotels Commitment Report 8

Management Craft

DECEMBER 28, 2014

Along with the opportunity to play to an eager audience, he has to do PR interviews, spend time on airplanes and in hotels, and endure many other hassles. In a way, he ought to enjoy those times, otherwise the crappie hotel beds and endless runway delays would not be worth it. But it’s all for those moments when he can play HIS stuff.

How To 40

How To Course Chaos Theory Hotels 40

Harvard Business Review

MARCH 2, 2015

In 2012, Congress gave the FAA until 2015 to develop rules for military, commercial, and privately-owned drones to operate in U.S. Well, 2015 has now arrived, and earlier this month, investors, entrepreneurs, and other drone supporters gave two cheers when the agency at last released a draft of its proposed regulations.

Transportation 8

Transportation Proposal Technology Press Release 8

Harvard Business Review

JANUARY 19, 2016

In 2015, 60% of graduating college students reported that they would prefer to work at a company with a positive social atmosphere, responsible production, and a fun work environment, even if it meant earning a lower salary.

Decentralization 8

Decentralization Incubator Innovation Human Capital 8

Coaching Tip

SEPTEMBER 13, 2015

Meanwhile, a new generation of students has become acclimated to the experience of college as luxury resort hotel, one they will pay for in student loans for the rest of their lives. Source: The New York Times Magazine, September 13, 2015. Every day, there are fewer who remember what campus once was, or would want to fight for it.

Hotels 70

Hotels Politics Magazine Brand 70

Harvard Business Review

APRIL 14, 2016

The most recent study, conducted in October 2015, surveyed 933 U.S. GM’s investment and partnership with Lyft, and hotel giant Accor’s recent acquisition of Airbnb competitor Onefinestay are recent examples. since 1999. adults sampled at random from a consumer research panel.

Early Adopters 8

Early Adopters Technology Survey Innovation 8

Harvard Business Review

JULY 28, 2015

The platforms created by Uber and Lyft (who invented the idea) have redefined what it means to be a taxi and a taxi driver, and Airbnb has done the same with hotels and hoteliers. This post is one in a series of perspectives by presenters and participants in the 7th Global Drucker Forum , taking place November 5-6, 2015 in Vienna.

Restructuring 8

Restructuring Diversity Hotels Drucker 8

Harvard Business Review

AUGUST 17, 2015

Cuba’s growth domestic product per capita in 2015 is approximately what it was in 1985. agricultural exports to Cuba declined by over one-third (if you compare January-June 2014 to the same months in 2015) since the President Obama’s announcement. So, you quit as a physician and become a maid at a tourist hotel.

Biotechnology 8

Biotechnology Tourism Human Capital Pharmaceuticals 8

HR Digest

APRIL 10, 2019

The number of deaths from opioid overdoses keeps escalating in the United States; with over 33,000 deaths recorded in 2015. Despite the physical demands of being a hotel maid or maintenance worker, Rosen Hotels & Reports employees created one of the best benefits packages in the country (e.g.,

Health Care 71

Health Care Hotels Short-term Long-term 71

Harvard Business Review

SEPTEMBER 23, 2015

Health spas, stone fireplaces, and five-star restaurant chefs are amenities typically associated with luxury hotel brands such as The Ritz-Carlton and Four Seasons. of their Medicare reimbursements in Fiscal Year 2015 if they don’t show simultaneous improvements in both process of care measures and patient experience.

Survey 8

Survey Health Care Process Quality 8

Harvard Business Review

DECEMBER 8, 2015

This might include banks, advocacy groups, travel agencies, hotel companies and more. In 2015, two drones inadvertently prevented firefighters from putting out a rapidly spreading California wildfire, which crossed over onto a freeway and destroyed a dozen vehicles. If your organization is approached next year, what will you do?

Trends 8

Trends Film Technology Software 8

Harvard Business Review

MARCH 14, 2017

household participates in 29 different loyalty programs, according to the 2015 Colloquy Loyalty Census. In some cases, travel loyalty program points differ by journey component (flight, car rental, hotel, dining), leading to fragmented point collections. The average U.S.

Customer Loyalty 12

Customer Loyalty Loyalty Travel Hotels 12

Harvard Business Review

FEBRUARY 16, 2018

India has been increasing its spending on infrastructure such as airports, new cities, hotels, ports, roads, bridges, hospitals, and power plants. Similarly, when Renault entered India and introduced Kwid in 2015, Maruti and Hyundai had almost 70% of India’s large and fast-growing sub-compact car market.

Globalization 8

Globalization CAGR Class Marketing 8

Harvard Business Review

MARCH 14, 2016

HelloFresh has also had impressive growth rates, with revenues reaching about $300 million in 2015, a huge increase from its $3 million in 2012. Founded in 2015 and now valued more than $18 billion, it raised $3.3 A third example is Airbnb, now valued at $25.5 But is there something about these specific companies that others can learn?

Company 8

Company Succession Analysis Entrepreneur 8

Harvard Business Review

SEPTEMBER 28, 2017

On websites like Yelp, TripAdvisor, and Amazon, we can sift through hundreds of reviews of a single restaurant, hotel, or item for sale; and organizations and individuals now take it upon themselves to provide a bevy of data about their services and products online. Drawing Attention to Noncompliance.

Information 8

Information Productivity Products Game Theory 8

Harvard Business Review

MAY 12, 2015

When they are strong, as in the airline and hotel industries, almost no company earns an attractive return on investment. When these forces are weak, as in software and soft drinks, many companies are profitable. And for many, it seemed, that was pretty much the last word on the subject. ” But that wasn’t exactly so.

Strategy 8

Strategy Porter Blue Ocean Strategy Airlines 8

Harvard Business Review

DECEMBER 18, 2017

In 2015, Real Madrid had a lofty goal in mind: to thrill its supporters by allowing them to participate in unbelievable experiences. Real Madrid is one of the most recognized soccer franchises in the world. With over 500 million dedicated fans, it also happens to be one of the most innovative franchises when it comes to fan engagement.

Sports 8

Sports Brand Content Industry 8

Harvard Business Review

MARCH 29, 2016

He’d been staring at an ad for the hotel where he worked as a bell captain, wishing that “superior service” had been listed alongside “luxury spa, five-star restaurant, and rooftop pool.” Ten Years Earlier. “Dad, you have to try this.” ” “Try what, Vikram?”

Case Study 8

Case Study Survey Course Class 8

Harvard Business Review

AUGUST 17, 2015

How far from the hotel do solo travelers tend to go at night, and how does that differ by gender? They shared out the findings from this in an immersive, internal cross-functional Action Setting workshop, where they mapped out changes in advance of the 2015 Open Enrollment period.

Document 8

Document Marketing Learning-by-Doing Travel 8