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Why Managers Don’t Listen (Poor Listener Syndrome): and the Cures!

Great Leadership By Dan

We are born with the ability to listen, yet somehow managers, at some point in their careers, seem to forget how to use this natural born gift. Listening is one of the most consistently lowest rated behaviors in 360 degree feedback assessments for managers. They don’t know how to listen.

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The Importance of Developing a Leadership Strategy in Times of Change

Experience to Lead

Whether it’s your social life, family or career, one thing you can count on is the consistency of change. To make this happen, you must be well-equipped with the tools and know-how to achieve organizational goals. You might assess current leadership capabilities through competency-based assessments and encouraging 360-degree feedback.

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Just Be You

Marshall Goldsmith

As they consider opportunities to advance their careers, talented 'high potentials' share five concerns. To what degree can I trust you to develop my talents and skills? One talented manager asked for training, and was told that there was no budget for it. How do you honor requests for 'next steps' in my career progression?

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Fallacy of ‘If They Understand, They Will Do’

Marshall Goldsmith

Leaders in the company received 360-degree feedback to help them understand how their actual behavior was seen as matching this desired profile. All were trained to respond to co-workers using a simple follow-up process. The training that they attended produced no more change than staying home and watching sitcoms.

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Why The Best Hospitals Are Managed by Doctors

Harvard Business Review

Doctors were once viewed as ill-prepared for leadership roles because their selection and training led them to become “heroic lone healers.” A simple question was asked: are hospitals ranked more highly when they are led by medically trained doctors or non-MD professional managers? ” But this is changing.

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Managing the Immoral Employee

Harvard Business Review

Here are six tips drawn from the academic literature on how to manage morally weak employees: Engage them. Invest in moral training. And yet since prevention is clearly the best solution, hiring managers will have to rely on other means: peer evaluations, 360-degree feedbacks, and careful reference checks.

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The Discipline of Listening

Harvard Business Review

My knowledge of corporate leaders' 360-degree feedback indicates that one out of four of them has a listening deficit—the effects of which can paralyze cross-unit collaboration, sink careers, and if it's the CEO with the deficit, derail the company. He wasn't alone in that regard. Prime the Pump.