Eric Jacobson

How To Be A Trusted Executive

Eric Jacobson

Perhaps now more than ever it's time for the book by John Blakey called, The Trusted Executive: Nine Leadership Habits That Inspire Results, Relationships, and Reputation.

How To Be A Stronger Career Mentor And Coach

Eric Jacobson

Author Paul Falcone offers the following great advice for how to become a stronger career mentor and coach by helping your subordinates grow and develop in their own careers. Encourage others to engage in random acts of kindness. Find creative ways of surprising your customers.

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How To Recruit Your Dream Team

Eric Jacobson

Hiring Greatness is the book by David E. Perry and Mark J. Haluska , who combined have closed more than 1,800 hiring search projects. In their book, the authors share their guide for how to attract, recruit and retain star executives.

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Advisory Leadership

Eric Jacobson

Flashback to three years ago.because this book is so, so good!

How To Lead Breakthrough Change Against Any Odds

Eric Jacobson

David S. Pottruck 's book, Stacking the Deck , teaches readers a nine-step course of action leaders can follow from the first realization that change is needed through all the steps of implementation, including assembling the right team of close advisors and getting the word out to the wider group.

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Servant Leadership In Action

Eric Jacobson

Tomorrow, March 6, brings the release of the new definitive book on servant leadership. A curated collection of incredibly insightful and motivational perspectives on servant leadership via essays by 44 servant leaders.

How To Say I'm Sorry

Eric Jacobson

One of the most difficult words for anyone, leaders included, to say is, " sorry." Yet, the time will likely come when that's the word you need to say. Research shows that apologizing in a heartfelt way can help you reduce stress and alleviate guilt. In the position of needing to apologize? Do this: Apologize immediately. Say you are sorry. Take responsibility for the situation. Acknowledge the offense. Ask forgiveness with a promise that it won't happen again.

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How To Create A Culture Of Wellness In The Workplace

Eric Jacobson

In 2016, the Wellness Council of America named Lance Breger as one of the Top 50 Health Promotion Professionals in the U.S. Last year, Lance shared his recommendations for how a business leader can create a culture that supports workplace employee wellness.

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Eric Jacobson - Untitled Article

Eric Jacobson

If you haven't read, Good To Great , by Jim Collins, do so. Near the top of virtually every list you'll see of the best leadership books, you'll find Good To Great. The book, five years in the making, and published in 2001, addresses the all-important question of: Can a good company become a great company, and if so, how? Some of the lessons from the book are : "Leadership is equally about creating a climate where the truth is heard and the brutal facts confronted."

How To Be An Active Listener

Eric Jacobson

Today's leadership tip on how to be an active listener comes from the book, Stronger. The authors explain that perhaps the best single technique t o convey effective listening requires you to be an active listener. When someone has finished making a point, use that person's name and then paraphrase in your words the essence of what you understood that person to say. Then ask a follow-question. Frame your question to keep the focus on the person speaking.

How To Help Your Employees Embrace Change

Eric Jacobson

Change is inevitable. Change is good. Help your employees and team learn to embrace change. Here are some solid insights from Dr. Rodger Dean Duncan 's (Liberty, Missouri) book, Change-friendly Leadership -- How to Transform Good Intentions into Great Performance : The kind of behavior change that results in lasting (sustainable) change must accommodate people's feelings--feelings that involve trust, confidence, passion, and all those other intangible but very real things that make us human.

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Wisdom Versus Integrity

Eric Jacobson

Eric Jacobson on Leadership and Management Integrity Wisdom

The Power Of Five Percent More

Eric Jacobson

“Making small changes to reach big goals is the answer,” says entrepreneur and bestselling author Michael Alden in his book, 5 % MORE: Making Small Changes To Achieve Extraordinary Results. “If

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Books To Read This Month

Eric Jacobson

Pictured above are two books to add to your list for reading this month. Let The Story Do The Work explains that at the heart of leadership lies persuasion. And at the heart of persuasion likes storytelling. In her book, author Esther K.

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Stop Selling And Start Leading

Eric Jacobson

“Today’s savvy buyers are impatient with old-school selling tactics and stereotypical sales behaviors,” explain the authors of the new book, Stop Selling And Start Leading: How to Make Extraordinary Sales Happen.

Step Up Book Co-Authors Answer Questions About Leadership

Eric Jacobson

The book, Step Up , shows readers how to step up to the plate during six critical leadership moments. Readers learn how to: Use anger intelligently in the workplace. Recognize and deal with terminal politeness. Make decisions when no one else is making them.

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Six Principles For Creating A Leader's Mindset

Eric Jacobson

Communication expert Bart Egnal reveals why jargon is so prevalent in the workplace, and why it usually undermines those who use it, in his new book, Leading Through Language. Step by step, Egnal demonstrates how effective leaders reject fuzzy terminology in favor of the language of leadership. And, by language of leadership, he means using language that clearly and powerfully brings ideas to life for the audience. The book has two parts.

How To Energize People Every Day

Eric Jacobson

Today, I bring back one of my most-read blog posts from last year. At the end of each year, I select my choice for the best new leadership book for that year, and then highlight that book on my blog.

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Customer Service Training 101

Eric Jacobson

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. Now in its third edition (originally published in 2005), you’ll find practical and actionable techniques and behaviors to ensure you are providing the best possible service for your customers.

10 Charateristics Of High Performing Teams

Eric Jacobson

According to Ron Ricci and Carl Wiese , authors of the book, The Collaboration Imperative , high-performing teams have the following characteristics: People have solid and deep trust in each other and in the team's purpose--they feel free to express feelings and ideas.

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How To Lead Your Boss

Eric Jacobson

The Courage Solution , a book by Mindy Mackenzie , is all about the simple truth that the only thing you can reliably change or control is yourself.

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Nine Times When You Should Thank Your Customers

Eric Jacobson

In your leadership role, it's vital that your team members know how to deliver excellent customer service. Knock Your Socks Off " type service as book editor Ann Thomas and Jill Applegate would say. Part of delivering excellent customer service is saying "Thank You" to your customers and knowing when to say "Thank You." Thomas and Applegate recommend telling your customers "Thank You" during at least these nine situations : When they do business with you.every time.

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How To Be A Superboss

Eric Jacobson

"Superbosses embrace certain practices that good bosses don't, and they do even more of the productive things that good bosses do," says Syney Finkelstein , author of the book, Superbosses: How Exceptional Leaders Master the Flow of Talent.

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The Things Employees Say Managers Don't Do

Eric Jacobson

According to David Grossman , author of the popular book, You Can't Not Communicate-2 , here are eight things employees say managers don't do: Don't keep employees informed. Don't explain the "why" behind decisions. Don't communicate frequently enough and in a timely way. Don't update employees on changes happening in the business. Don't share regular business updates and how the team is performing. Don't ask for feedback. Don't ask for or listen to concerns.

How To Create The Five-Part Circle Of Winning

Eric Jacobson

The Cycle of Winning has five parts: Decide, Overdo, Adjust, Finish, Keep Improving. These are the five actions that winners take to get on track and to help stay on tract. Theses actions create Serial Winners, explains Larry Weidel in his book, Serial Winner.

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The Power Of Asking, Why Not?

Eric Jacobson

Early on in Eli Broad's book, The Art of Being Unresaonable , he reminds us of the power of a child's instinctive asking, " Why not? Unfortunately, most adults lose that habit and Broad goes on to explain that it was his continuing to ask "Why not?" throughout his career that brought him success. "

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The Six-Step Strategic Planning Process

Eric Jacobson

Awhile back, I shared highlights from the useful book, First-Time Leader , by George Bradt and Gillian Davis. Here's one more gem from the book -- the authors' recommendations for a six-step strategic planning process : Set an aspirational destination (derived from the mission and vision).

CEO Next Door Book Reveals Four Key Behaviors Of Successful CEOs And Busts CEO Myths

Eric Jacobson

The CEO Next Door is the new book that offers career advice for everyone who aspires to rise in their organization and achieve their full potential.

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14 Things Great Coaches Do

Eric Jacobson

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How To Stay Relevant In A Fast-Changing World

Eric Jacobson

Alan Adamson , co-author of the new book, Shift Ahead , says that “the ability for companies and organizations to stay relevant is being significantly challenged by the accelerating pace of change – and new ways of doing things – that are emerging with every passing day.” At a speed of change unlike every before. That’s why this book, sub-titled, How the Best Companies Stay Relevant in a Fast-Changing World , is a both a timely and pertinent read.

How To Know When It's Time For Change At Your Company

Eric Jacobson

Stacking the Deck: How to Lead Breakthrough Change Against Any Odds , is as relevant today as it was when published a few years ago. That's because the pace of change in business is just as fast as it was a few years ago.

How Managers Can Better Support And Retain Millennial Colleagues

Eric Jacobson

Millennial turnover is a huge problem for leaders. Millennials account for nearly 40 percent of the American workforce, and by 2025, that number balloons to 75 percent of the global workplace.

Eric Jacobson - Untitled Article

Eric Jacobson

As you select the employee programs you'll offer at your company during 2018, consider choosing one or more from this list of 17 from Richard P. Finnegan , author of the book, The Stay Interview.

How To Not Make A Leader's Work Harder Than It Needs To Be

Eric Jacobson

In the book, The Leadership Contract , author Vince Molianro shares that not only is leadership hard work, but also a lot of us inadvertently make the hard work harder. Therefore, Molianro recommends you: Don't get in over your head -- where you are in situations where you are unable to take your performance to a higher level. Where you are creating risk to yourself and your organization. Confuse rough with tough -- Mistreating, disrespecting and insulting others is rough, not tough.

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How To Lead With Purpose

Eric Jacobson

“Purpose is the why behind everything within an organization,” says author John Baldoni , of the book, Lead With Purpose. Baldoni also believes that it is up to leaders to make certain that organizational purpose is understood and acted upon. And, to harness the talents of their employees, leaders must recognize their responsibility to instill purpose in the workplace.

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How To Sell With A Story

Eric Jacobson

2016 brought the much anticipated release of Paul Smith 's book, Sell with a Story: How to Capture Attention, Build Trust, and Close the Sale. I'm a big fan of Paul's earlier best-sellers, including Lead with a Story and Parenting with a Story.

Step Up Book Authors Talk About Leadership And Leadership Moments

Eric Jacobson

The book, Step Up , shows readers how to step up to the plate during six critical leadership moments. Readers learn how to: Use anger intelligently in the workplace. Recognize and deal with terminal politeness. Make decisions when no one else is making them.

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How To Be An Open Leader

Eric Jacobson

Open Leadership author Charlene Li reminds leaders to periodically ask themselves these " open leadership skills assessment " questions: Do I seek out and listen to different points of view? Do I make myself available to people at all levels of the organization? Do I actively manage how I am authentic? Do I encourage people to share information? Do I publicly admit when I am wrong? Do I update people regularly? Do I take the time to explain how decisions are being made?

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What To Do When You Are New

Eric Jacobson

I wish the book, What To Do When You're New , would have been published twenty-five years ago.

Eight Ways To Show You Value Your Employees

Eric Jacobson

There are eight specific actions business leaders can take to show that they value their employees , according to Andrew Leigh , author of the book , Ethical Leadership -- Creating and Sustaining an Ethical Business Culture.