• MODERN SERVANT LEADER  |  WEDNESDAY, FEBRUARY 17, 2016
    Jim Hunter – Servant Leadership Interview Series
    We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. For the full interview, see the video at the bottom of this post. Enjoy! Interview Highlights. Share.
  • MODERN SERVANT LEADER  |  FRIDAY, FEBRUARY 12, 2016
    Why Leaders Should Never Use Speaker Phones – and Some Tips if You Must
    Eric… Eric… Eric… ERIC!!!!!!!!!!! His team member was trying desperately to interrupt the executive as he moved from topic to topic, further and further away from the first point a question was raised. But Eric was oblivious to the fact that anyone had a question. The more damaging occurrences are those that are less obvious.
  • MODERN SERVANT LEADER  |  MONDAY, JANUARY 11, 2016
    Is Academia Failing to Develop Leaders? SEC Conference Example
    Tonight the top two college football teams of the year battled on the gridiron. There was no doubt these two schools developed athletic leaders. However, are the institutions behind these teams developing leaders off the field? I recently wrote about our leadership failure in academia. Champions. Leaders.”, Here are the results.
  • MODERN SERVANT LEADER  |  TUESDAY, JANUARY 5, 2016
    Happy New Year from Modern Servant Leader
    My thanks to each and every one of you for the incredible support in 2015. I started ModernServantLeader.com with a mission to spread servant leadership awareness, adoption, and action. With your help, it’s clear we are making progress on our mission. Visitor Growth. This was driven by the increase in traffic. We had over 250,000 pages viewed.
  • MODERN SERVANT LEADER  |  TUESDAY, DECEMBER 1, 2015
    Top Leadership Experts List – Voting Open Now
    I am excited to announce we’re working on the new edition of the Top Leadership Experts to Follow. Our first list of the Top Leadership Experts to Follow ( 2015 ), was extremely well received. In fact, the list was shared thousands of times and topped many search results for the topic.
  • MODERN SERVANT LEADER  |  MONDAY, NOVEMBER 23, 2015
    Servant Leadership Summit – Highlights and Quotes to Share
    Becky Robinson and the Weaving Influence team pulled together a great webinar on Servant Leadership. Each speaker had keen insights. Below are many of the highlights. Cheryl Bachelder. Cheryl A. Bachelder is a passionate restaurant industry executive serving as the CEO Popeyes® Louisiana Kitchen, Inc. The real power lies in service to others.”
  • MODERN SERVANT LEADER  |  TUESDAY, OCTOBER 27, 2015
    An Interview with Art Barter, Servant Leadership Institute CEO
    Art Barter is the founder and CEO of the Servant Leadership Institute. They’re hosting SLI15: Let’s Do This! in Orlando, November 9th & 10th. At the end of this post is a 55% discount to the conference for MSL subscribers! Art was kind enough to sit down again with us and talk about servant leadership. Questions & Answer Links 1.
  • MODERN SERVANT LEADER  |  SUNDAY, AUGUST 30, 2015
    Why Social Media Makes Now a Great Time to be a Leader
    For the first time in history, leaders can receive effective feedback from millions of people. Why is now a great time to be a leader? What makes today so different from prior centuries, or even decades? Technology delivered a leadership innovation called digital social media. That was the nomadic era of leadership communications.
  • MODERN SERVANT LEADER  |  MONDAY, AUGUST 24, 2015
    Please Vote for Modern Servant Leader Today!
    Can I get 1 minute of your time? I’ve been running this blog to advocate servant leadership adoption and digital media action, for free, since 2008. In all that time, I never asked a favor. Today though, I have a favor to ask. It should only take a minute of your time. You have a great opportunity to help me do this by voting on the Thinkers 50.
  • MODERN SERVANT LEADER  |  TUESDAY, JULY 21, 2015
    How to Build Courage Through Caring for Your Team
    Share this quote: Twitter , Linkedin , Google+ or Facebook. In The Killing Fields by Diane Cory in Insights on Leadership by Larry Spears , we learn that courage stems from caring. For example, a parent has tremendous courage when it comes to protecting their child. So how do we get our team to care more and increase courage? ” – John C.
  • MODERN SERVANT LEADER  |  TUESDAY, JULY 21, 2015
    How to Build Courage Through Caring for Your Team
    In the Killing Fields by Diane __ in __ on Leadership by Larry Spears, we learn that courage stems from caring. For example, the parent has tremendous courage when it comes to protecting their child. In contrast, the team member who doesn’t care about the team will not take on risk to advance its mission. After all, why should they care?
  • MODERN SERVANT LEADER  |  THURSDAY, APRIL 23, 2015
    Real Time Listening in Digital Media for People Leaders
    Click here if you are unable to see the video. In Paradigm Flip , I introduced three types of listening in digital media for people leaders to monitor the online conversation about their business or non-profit and it’s industry: 1. Real Time: A real-time monitor streams content as it occurs in real-time online, from a specific source.
  • MODERN SERVANT LEADER  |  FRIDAY, APRIL 10, 2015
    How to be a Bad Boss
    We can be really stupid leaders sometimes and that leads to being a bad boss. I can say this because I’ve done it. I still do it sometimes. I can be a bad boss and I bet you can too. Here’s how: 1. Focus on what your boss thinks of you more than what’s right for the organization. Talk too much 5. Listen too little 6. Assume 7.
  • MODERN SERVANT LEADER  |  FRIDAY, APRIL 3, 2015
    Our Leadership Failure in Academia
    Every high school senior has one goal in common when applying to college: displaying leadership qualities. Every higher learning institution has this as an “expectation” of applicants. Then, these same institutions all claim they develop students to be great leaders by the time they graduate. They may describe it in a different manner.
  • MODERN SERVANT LEADER  |  MONDAY, MARCH 23, 2015
    You Must Serve to be Great
    You don’t have to be great to serve, but you must serve to be great. Jon Gordon If you want to be a great leader, you must serve. Jon Gordon got it right when he said this at the World LEADERS Conference. Service comes before greatness, but greatness is not a requirement to serve. How right that is. Here’s why: 1. Here are some ideas: 1.
  • MODERN SERVANT LEADER  |  WEDNESDAY, MARCH 18, 2015
    Afraid? Stop Being So Selfish!
    One of the hardest lessons I ever learned was that I couldn’t lead what I needed. I was reminded of this when I recently heard Ken Blanchard say, “Fear and self-doubt is an ego problem. Because you are focusing on yourself.” As a servant leader, you are called to serve others. Question: How do you conquer fear and self-doubt?
  • MODERN SERVANT LEADER  |  TUESDAY, MARCH 10, 2015
    Are You Ready to Serve the Team?
    The highest type of ruler is one of whose existence the people are barely aware. Lao Tzu [Share This: Twitter | LinkedIn ] Dan Rockwell (aka Leadership Freak ) interviews Suzy & Jack Welch, backstage at the World LEADERS Conference. They know you really deserve at least some of the credit. And inside, you know they know that.
  • MODERN SERVANT LEADER  |  THURSDAY, FEBRUARY 19, 2015
    How an Organization May Reflect Servant Leadership
    Usually, when speaking of servant leadership , we refer to the leader as an individual. For example, “he or she is a servant leader” Then, organizations that emphasize servant leadership as a core attribute of its people are inherently, servant led organizations. The event was an example of servant leadership in practice.
  • MODERN SERVANT LEADER  |  MONDAY, FEBRUARY 2, 2015
    If You Go to ONE Leadership Conference This Year…
    If you go to one leadership development event this year, the World Leaders Conference is the one. This year’s speakers include incredible names like, Ken Blanchard, Bill Hybels, Erwin McManus, Ben Carson, Mark Sanborn, Drew Brees and many, many more. And, if you read to the bottom, you get 20% off.
  • MODERN SERVANT LEADER  |  SATURDAY, JANUARY 24, 2015
    Do You Know the Dreams of Your Team?
    Do you know what your team members dream of? Here’s a clue: it’s not about you. In fact, it’s probably got nothing to do with your organization. If it does – great! Either way, do you really know? Another question: can you really be serving your team if you don’t know their dreams? But it’s entirely doable.
  • MODERN SERVANT LEADER  |  THURSDAY, JANUARY 15, 2015
    Top Leadership Experts to Follow in 2015
    Are you looking for the top leadership experts to follow in 2015? Maybe you need a leadership development expert or public speaker. Or, maybe you’re focused on personal development and want to find the best content online to help you grow as a leader. If you’re interested in the details behind the list, click here. Innovation Advocate.
  • MODERN SERVANT LEADER  |  MONDAY, DECEMBER 29, 2014
    Leadership – I Do Not Think it Means What You Think it Means
    Many people do not understand leadership. They think it is an achievement to reach, rather than a commitment to serve. So this scene from “The Princess Bride” is an appropriate meme. Here are some examples when people incorrectly label something as leadership. Control, alone, is not leadership. Leadership has nothing to do with title.
  • MODERN SERVANT LEADER  |  MONDAY, DECEMBER 15, 2014
    Servant Leadership Explained via Santa the Bad Boss and Rudolph the Servant Leader
    Jolly old Santa Claus has a reason to be so happy. After all, he only works one day a year and gets credit for all the gifts his elves made and the work his reindeer do. In return, what do the reindeer and elves get? Left over cookie crumbs, some carrots, and one hit movie vs. dozens for Saint Nick. Serves only one stakeholder group. Heck no!
  • MODERN SERVANT LEADER  |  THURSDAY, DECEMBER 11, 2014
    Digital Media and the Future of Your Leadership – Video
    Ben Lichtenwalner presents Digital Media and the Future of Leadership at Hope College’s Critical Issues Symposium. Having difficulties viewing the video? Click here. Leadership is not easy, but digital media makes it easier than ever before. Whether or not you realize leverage this opportunity, there are major influencers who will. Yay Pope!
  • MODERN SERVANT LEADER  |  THURSDAY, NOVEMBER 27, 2014
    SERVANT Leaders are Thorough – Acronym Model
    Background: This post is part of a series defining the principles of Servant Leadership via the acronym SERVANT ( Selfless , Empathetic , Resolute , Virtuous , Authentic , Needful and Thorough). For more, visit the overview at this link or sign up for the free online course, Servant Leadership 101. Servant leaders focus on the long-term. Max Depree.
  • MODERN SERVANT LEADER  |  MONDAY, NOVEMBER 17, 2014
    SERVANT Leaders are Needful – Acronym Model
    Background: This post is part of a series defining the principles of Servant Leadership via the acronym SERVANT ( Selfless , Empathetic , Resolute , Virtuous , Authentic , Needful and Thorough). For more, visit the overview at this link or sign up for the free online course, Servant Leadership 101. The second-to-last principle is Needful.
  • MODERN SERVANT LEADER  |  WEDNESDAY, NOVEMBER 12, 2014
    SERVANT Leaders are Authentic – Acronym Model
    Background: This post is part of a series defining the principles of Servant Leadership via the acronym SERVANT ( Selfless , Empathetic , Resolute , Virtuous , Authentic, Needful and Thorough). For more, visit the overview at this link or sign up for the free online course, Servant Leadership 101. Authenticity is all about transparency.
  • MODERN SERVANT LEADER  |  FRIDAY, NOVEMBER 7, 2014
    SERVANT Leaders are Virtuous – Acronym Model
    Background: This post is part of a series defining the principles of Servant Leadership via the acronym SERVANT ( Selfless , Empathetic , Resolute , Virtuous, Authentic, Needful and Thorough). For more, visit the overview at this link or sign up for the free online course, Servant Leadership 101. Share this quote: Twitter | LinkedIn ]. And he did.
  • MODERN SERVANT LEADER  |  SATURDAY, NOVEMBER 1, 2014
    SERVANT Leaders are Resolute – Acronym Model
    Background: This post is part of a series defining the principles of Servant Leadership via the acronym SERVANT ( Selfless , Empathetic , Resolute, Virtuous, Authentic, Needful and Thorough). For more, visit the overview at this link or sign up for the free online course, Servant Leadership 101. What Resolute Looks Like for Leaders. References : 1.
  • MODERN SERVANT LEADER  |  FRIDAY, OCTOBER 24, 2014
    SERVANT Leaders are Empathetic – Acronym Model
    Background: This post is part of a series defining the principles of Servant Leadership via the acronym SERVANT ( Selfless , Empathetic, Resolute, Virtuous, Authentic, Needful and Thorough). For more, visit the overview at this link or sign up for the free online course, Servant Leadership 101. Share this quote on Twitter | LinkedIn ].
  • MODERN SERVANT LEADER  |  FRIDAY, OCTOBER 17, 2014
    SERVANT Leaders are Selfless – Acronym Model
    Background: This post is part of a series defining the principles of Servant Leadership via the acronym SERVANT (Selfless, Empathetic, Resolute, Virtuous, Authentic, Needful and Thorough). For more, visit the overview at this link or sign up for the free online course, Servant Leadership 101. If you’re not serving others, you’re not leading. Lewis.
  • MODERN SERVANT LEADER  |  FRIDAY, OCTOBER 10, 2014
    SERVANT Leadership Acronym Definition
    It took me too long to discover servant leadership. It’s taking too long for others to discover the concept as well. Simply put, servant leadership is authentic leadership. If you’re not serving others, you’re not leading. The problem is, most definitions of servant leadership are difficult to understand or share. Empathetic.
  • MODERN SERVANT LEADER  |  MONDAY, SEPTEMBER 8, 2014
    Why I Started The Modern Servant Leader
    It was 2006. My CFO just fired the 4th person he hired, within a year of hiring them. Now, his entire team had turned over 3 times in as many years. Yet, the executive team felt he was getting positive results. In fact, on paper, he was. The organization was stronger than ever, from a fiscal perspective. I knew there was a better way.
  • MODERN SERVANT LEADER  |  WEDNESDAY, SEPTEMBER 3, 2014
    Are You a Complainer or a Contributor?
    Are you a complainer or a contributor? The complainer likes to point out everything that is wrong. The contributor likes to change what is wrong. The complainer likes to talk. The contributor likes to take action. Complainers take from others. Contributors give to others. A complainer offers feed back. A contributor offers feed forward.
  • MODERN SERVANT LEADER  |  MONDAY, AUGUST 25, 2014
    Return on Relationship – Now in Audiobook
    “Return on Relationship = ROI” -Ted Rubin & Kathryn Rose. I heard a lot about this book, “ Return on Relationship: Relationships are the new currency honor them, invest in them and start measuring your ROR ” but hadn’t read it yet. Then I bumped into Ted Rubin, one of the authors, at a conference.
  • MODERN SERVANT LEADER  |  THURSDAY, AUGUST 21, 2014
    6 Signs You’re Not Qualified to Lead
    It boggles the mind that current co-CEOs of Market Basket blame employees for the company’s problems. That’s a classic example of leaders who are no longer qualified to lead at the organization. Which got me thinking, when should any leader know it is time to step down? What are the signs you are no longer qualified to lead?
  • MODERN SERVANT LEADER  |  MONDAY, AUGUST 11, 2014
    Give Feed Forward, Not Feedback
    Those who don’t know history are doomed to repeat it. -Edmund Burke. Incorporate life, people leaders are often told to give “feedback” to those they lead.A A better way to frame these communications is “feed forward “ Here’s why: Feedback. Feedback infers a focus on what happened in the past.
  • MODERN SERVANT LEADER  |  TUESDAY, AUGUST 5, 2014
    Market Basket and the Price of Vengeance
    Arthur T. DeMoulas is a servant leader. We know this by the thousands of employees, customers and other stakeholders protesting his dismissal from the role of company president at Market Basket. However, according to most accounts, cousin Arthur S. DeMoulas and his side of the family seek vengeance against Arthur T. In fact, Arthur S. Donate now.
  • MODERN SERVANT LEADER  |  TUESDAY, JULY 29, 2014
    When a Servant Leader is Fired – Market Basket Demonstrates the Cost of Terminating a Servant Leader CEO
    Market Basket Stakeholders Rally to Support Their Servant Leader. There’s a Hollywood plot playing out in Massachusetts, as cousins battle for control over a large grocery store chain. Unfortunately, employees, suppliers and customers are paying the price. Market Basket is a multi-billion dollar, family owned, grocery chain in New England.
  • MODERN SERVANT LEADER  |  MONDAY, JULY 21, 2014
    3 Common Business Words That Should be Shot
    “I need to manage my resources.” ” When referring to a team, this sentence should make our stomaches churn. Yet this phrase is uttered every day, by thousands of business executives, everywhere. Below are the three words that should be dragged out behind the woodshed and shot. My / Mine. Instead, you are a steward of that money.
  • MODERN SERVANT LEADER  |  WEDNESDAY, JULY 16, 2014
    You Cannot Lead What You Need
    If you need your job, you cannot lead the organization. The problem is a leader who is dependent upon income from their employer will be influenced by the perception of their decisions. In other words, if a leader thinks a tough decision has to be made that could negatively impact the perception of their boss, they may fear losing their job. Great!
  • MODERN SERVANT LEADER  |  SUNDAY, JULY 6, 2014
    Servant Leadership 101 – An Introduction to Authentic Leadership
    Want to learn about servant leadership? What to know what servant leadership is, how it got started, where it’s in practice today and more? Then you’ve come to the right place. This is the first (and only) course like this I am aware of. So please, sign up below and tell me what you think! Course Outline. The lessons are listed here.
  • MODERN SERVANT LEADER  |  TUESDAY, JULY 1, 2014
    Facebook Leadership: We Don’t Need Trust
    Facebook leadership recently decided to conduct a psychology experiment , with you as the test subject. They didn’t tell you this, but in essence, they tried to manipulate your emotions. So it turns out, maybe you didn’t agree to it after all.). If a user saw mostly negative updates, would they, in turn, begin post negative content?
  • MODERN SERVANT LEADER  |  TUESDAY, JUNE 24, 2014
    Keep Your Fire Burning
    We’re only silenced by our refusal to keep our fire lit.” ” – Martin Sheen, World Leaders Conference. That fire inside you, burning bright – it’s what keeps you up all night or rising first thing in the morning. That fire is the passion you hold for a change. That’s core to your leadership. Smothered.
  • MODERN SERVANT LEADER  |  WEDNESDAY, JUNE 18, 2014
    Mexico: Tale of Leadership Contrast
    I write this while on vacation in Mexico. The resort is beautiful, the people kind and the land a spectacle. But the government, economy and legal systems struggle with some of the worst corruption in the world. It was not always this way. Lack of Leadership Today. He warned of the swarm of vendors that would pester us during our visit.
  • MODERN SERVANT LEADER  |  MONDAY, JUNE 16, 2014
    Starbucks Demonstrates Servant Leadership with Free Education
    Starbucks has been referred to as a servant leadership company. Now, the company is taking another huge step in continuing its servant leadership principles by offering free college education to their employees. ” “The only way you can build a great, enduring company is by linking shareholder value with value for employees.”
  • MODERN SERVANT LEADER  |  MONDAY, JUNE 9, 2014
    Do You Have the Fundamental Systems to Serve Customers?
    Does your organization have the fundamental systems in place to serve your customer’s needs? It seems a simple question, yet often the most basic concepts are overlooked. Here’s an example: Bad Systems: An Example. Imagine buying a full vacation package for your anniversary through a major airline.
  • MODERN SERVANT LEADER  |  MONDAY, JUNE 2, 2014
    Leadership is Not What You Think it is
    Leadership is not celebrating victory at the end of the battle. …it’s the sleepless nights mourning the lives your decisions cost. It’s not standing on stage in front of thousands of people. …it’s knowing others talk about you behind your back, to achieve their own objectives. Leadership is not what most think it is.
  • MODERN SERVANT LEADER  |  MONDAY, JUNE 2, 2014
    Leadership is Not What You Think it is
    Leadership is not celebrating victory at the end of the battle. …it’s the sleepless nights mourning the lives your decisions cost. It’s not standing on stage in front of thousands of people. …it’s knowing others talk about you behind your back, to achieve their own objectives. Leadership is not what most think it is.
  • MODERN SERVANT LEADER  |  MONDAY, MAY 19, 2014
    Sorry Subscribers but I’m Back
    I’m sorry for the inconsistent posts recently. Rest assured, I haven’t been ignoring you. Instead, I’ve been working on some great content and updates. I used these past several months to finish and publish Paradigm Flip: Leading People, Teams, and Organizations Beyond the Social Media Revolution.
  • MODERN SERVANT LEADER  |  MONDAY, MAY 12, 2014
    Best Leadership Speaker Quotes from This Year’s Leadercast
    Did you miss this year’s Leadercast or just want to relive the greatest highlights? I compiled the most popular quotes from each speaker, here. If you want all the images and quotes for your desktop, check out the available compilation at the end. Here are the quotes, images and sharing links: Andy Stanley. ” -Andy Stanley. Laura Bush.
  • MODERN SERVANT LEADER  |  FRIDAY, MAY 2, 2014
    Sterling Racism Demonstrates End to Privacy for Leaders and Measurement Model
    This week, two incidents unfolded where transparency in media revealed the end of privacy for modern leaders. This is a good thing. Here’s why: 1. Accountability is Enforced: Leaders who don’t walk their talk will be held accountable for their actions by stakeholders. The two incidents revealing this loss of privacy for modern leadership are: 1.
  • MODERN SERVANT LEADER  |  TUESDAY, DECEMBER 10, 2013
    Just Launched – Paradigm Flip – Launch Week Discount
    I’ve just launched my new book – Paradigm Flip: Leading People, Teams, and Organizations Beyond the Social Media Revolution. It’s a unique perspective on the dovetail of great leadership principles and social media. Below I will tell you how you can get: 30% off the book. About the Book. I wrote this book to fill that gap.
  • MODERN SERVANT LEADER  |  TUESDAY, DECEMBER 10, 2013
    Just Launched – Paradigm Flip – Launch Week Discount
    I’ve just launched my new book – Paradigm Flip: Leading People, Teams, and Organizations Beyond the Social Media Revolution. It’s a unique perspective on the dovetail of great leadership principles and social media. Below I will tell you how you can get: 30% off the book. About the Book. I wrote this book to fill that gap.
  • MODERN SERVANT LEADER  |  FRIDAY, DECEMBER 6, 2013
    Nelson Mandela – 8 of the Greatest Servant Leadership Quotes and Images
    The world lost one of the greatest servant leaders of all time, yesterday. Nelson Mandela was 95 years old. He exemplified servant leadership throughout his life. To honor his memory, below are my favorite Nelson Mandela quotes for servant leaders, accompanied by graphics of the man the world will miss: 1. “If Then he becomes your partner.”.
  • MODERN SERVANT LEADER  |  TUESDAY, DECEMBER 3, 2013
    Paradigm Flip – New Book Releases Tuesday December 10th
    Greetings Modern Servant Leader readers. I’ve been working on a big project for you, that I’m excited to say is finally ready to share: Paradigm Fl i p : Leading People, Teams, and Organizations Beyond the Social Media Revolution. My new book releases Tuesday, December 10th. About the Book. Who this Book is For. Current Leaders. John C.
  • MODERN SERVANT LEADER  |  FRIDAY, SEPTEMBER 20, 2013
    Jon Acuff Resignation from Dave Ramsey Team Raises Questions
    This is custom image for this post. For a screen shot of the actual page on Dave Ramsey’s website, see below. Today, Jon Acuff resigned from the Dave Ramsey team. In a post on his Facebook page , Acuff explained several potential reasons that were not behind his resignation. Still, there is no explanation why he did resign. My opinion is no.
  • MODERN SERVANT LEADER  |  TUESDAY, SEPTEMBER 17, 2013
    Art Barter – A Servant Leadership Interview
    Art Barter is the owner and Chairman of Datron World Communications. He’s also the Founder and CEO of Servant Leadership Institute. In 2004, Art purchased Datron, then a subsidiary of Titan Corporation. Art knew he could make Datron more successful through leadership changes – in particular, the application of Servant Leadership principles.
  • MODERN SERVANT LEADER  |  THURSDAY, AUGUST 15, 2013
    How to Give Constructive Criticism: 10 Tips for Successful Coaching
    We all want the best for our team and we each want to succeed. The problem is, hearing what we do wrong, sucks. Nobody enjoys listening to a list of things they could improve. So if you want to help others succeed, here are 10 tips to deliver constructive criticism that help us win, together. Listen First. Verify Your Perspective. ” 3.
  • MODERN SERVANT LEADER  |  TUESDAY, AUGUST 6, 2013
    Stephen Colbert Teaches Daft Punk and MTV’s Van Toffler Leadership Lesson
    On the latest episode of Comedy Central’s The Colbert Report, host Stephen Colbert revealed the highly anticipated guest, Daft Punk, would not appear. The reason for the last minute cancellation seemed to be MTV’s President, Van Toffler, pulling rank on Colbert’s show. MTV and Comedy Central are both owned by Viacom.
  • MODERN SERVANT LEADER  |  THURSDAY, JULY 11, 2013
    Mark Sanborn Interview – Fred 2.0 New Ideas on Extraordinary Results
    We first wrote about Mark Sanborn here several years ago, after he spoke at the Chick-Fil-A Leadercast. Then I had the chance to interview Mark last year when he came out with Up Down or Sideways : How to Succeed When Times are Good, Bad, or In Between. Mark’s newest book, “ Fred 2.0: ” Specific questions we cover include : 1.
  • MODERN SERVANT LEADER  |  FRIDAY, JUNE 28, 2013
    I Serve You, You Serve the Consumer -Servant Leader
    “I serve you, you serve the consumer.” ” That’s the message from a servant leader boss. Of course, it’s assumed then that the consumers, well served by the team, give them their business. That, in turn, means profits for investors in the for-profit world. ” When that happens, the team’s focus is inward.
  • MODERN SERVANT LEADER  |  THURSDAY, JUNE 20, 2013
    Do You Care If Your People Care?
    In the 1984 movie, The Never Ending Story, child warrior Atreyu seeks answers from the ancient, giant turtle named Morla. However, Morla is completely disconnected and doesn’t care enough to answer the questions. Thousands of years old, the ancient turtle has grown indifferent to everything. Atreyu asks, “Don’t you care?!”
  • MODERN SERVANT LEADER  |  THURSDAY, JUNE 13, 2013
    The Social Media – Servant Leadership Dovetail
    In a recent interview with social media author and consultant, Paul Gillin, he described Servant Leadership and social media as “dovetailing” This analogy summarized why I am so passionate about both topics. Social media enables, empowers and really, demands greater servant leadership. Social Media Enables Open Servant Leadership.
  • MODERN SERVANT LEADER  |  THURSDAY, JUNE 6, 2013
    Are You Too Busy to Recognize Your Approaching Death?
    CC License, Courtesy of Let Ideas Compete. It is a rare book that deeply effects me on matters of work / life alignment. The late Eugene O’Kelly did this with his book, “ Chasing Daylight: How My Forthcoming Death Transformed My Life.” ” This book is as much about life as it is about dying well. You can leave a comment here.
  • MODERN SERVANT LEADER  |  TUESDAY, JUNE 4, 2013
    9 Actions to Immediately Improve Your Leadership Skills
    A lot of leadership tips take time to develop. So I wanted to come up with a quick list of immediate actions anyone can take to improve their leadership skills. Will these, alone, make you a great leader? Of course not. But they will help you on your path to becoming a better leader. Block Time for Work & Reflection. We’re all busy.
  • MODERN SERVANT LEADER  |  TUESDAY, MAY 28, 2013
    WANTED: Leadership Stories – Good, Bad or Ugly
    As a Modern Servant Leader reader, I bet you’ve done some great leadership reflection – both on yourself and others. Do you have a leadership story to share? It could be a story of great leadership – an example to guide others, or a horrible leadership story – one to caution others. The Book. These are the good stories.
  • MODERN SERVANT LEADER  |  TUESDAY, MAY 28, 2013
    WANTED: Leadership Stories – Good, Bad or Ugly
    As a Modern Servant Leader reader, I bet you’ve done some great leadership reflection – both on yourself and others. Do you have a leadership story to share? It could be a story of great leadership – an example to guide others, or a horrible leadership story – one to caution others. The Book. These are the good stories.
  • MODERN SERVANT LEADER  |  WEDNESDAY, MAY 22, 2013
    No Hype. Social Media’s Just Helping Change the World
    A lot of social media consultants say they’re “no hype” This resonates with hiring leaders because they’re tired of hearing what they don’t believe. Namely, that social media is the unbelievable phenomenon that is going to change the world all on it’s own. I agree, that’s ridiculous. I disagree.
  • MODERN SERVANT LEADER  |  FRIDAY, MAY 17, 2013
    Passion with Prudence
    Passion is exciting. People follow passionate leaders faster than somber managers. In “ It’s Not About the Coffee ,” former Starbucks president, Howard Behar explains he left the last company he worked for before Starbucks, because the CEO sought to restrain his passion. Obviously, passion worked well for Behar and Starbucks.
  • MODERN SERVANT LEADER  |  TUESDAY, MAY 7, 2013
    Paul Gillin Interview: When Customers Attack on Social Media
    As a leader , you need to understand how social media crises occur, how to minimize your chances of an attack and what to do in the case of a customer attack. Paul Gillin recently wrote Attack of the Customers: Why Critics Assault Brands Online and How to Avoid Becoming a Victim. I spoke with Paul about his new book, these questions and more.
  • MODERN SERVANT LEADER  |  FRIDAY, MAY 3, 2013
    Bad Boss vs. Good Leader Image
    This simple graphic depicts the difference between a Bad Boss and a Good Leader. I love it, because it highlights some key attributes, including: 1. Role of the Team : The Bad Boss expects the team to serve them. The Good Leader serves the team. Good Leaders never ask from the team, what they are unwilling to do themselves. Leave a comment here.
  • MODERN SERVANT LEADER  |  TUESDAY, APRIL 30, 2013
    Are You Creating Enemies or Traitors?
    You have a bad guy. The villain. The antagonist. This bad guy is either inside your company or outside. As a leader , you can influence where he is. Outside it better, but if you don’t point him out to your team, they’ll create the bad guy inside your company walls. Enemies. The bad guy is whatever you fight. Traitors. The result?
  • MODERN SERVANT LEADER  |  TUESDAY, APRIL 23, 2013
    How to Leverage the Social Media Power Shift for Good
    Social media shifts the power from the few to the masses. Here’s how it works and how you can benefit from the shift: Before Social Media, Power was Held by the Few. Before social media, the power was in the hands of a few. The wealthy, executives, publicists and formal (traditional) media controlled the message. Forget days. Serve the Masses.
  • MODERN SERVANT LEADER  |  THURSDAY, APRIL 18, 2013
    Red or Blue Pill Leadership?
    “This is your last chance. After this, there is no turning back. You take the blue pill – the story ends, you wake up in your bed and believe whatever you want to believe. You take the red pill – you stay in Wonderland, and I show you how deep the rabbit hole goes.” ” – Morpheus in The Matrix (1999). . Red Pill.
  • MODERN SERVANT LEADER  |  TUESDAY, APRIL 16, 2013
    3 Loves Needed for Great Leadership
    There are three loves every great leader must have: Love for the Mission, Love for the People and Love for Character. These three loves set the foundation for great leadership. Great Leaders Have a Foundation of Three Loves: People, Mission and Character. Love for the Mission. Love for the mission shows in all the leader does. Love for the People.
  • MODERN SERVANT LEADER  |  THURSDAY, APRIL 11, 2013
    Measurement and Reporting Drives Improvement
    “If you can’t measure it, it doesn’t exist.” ” “You cannot manage what you cannot measure.” ” As a leader, you’ve probably heard many variations on these quotes. They are, to some degree, correct. Still, these perspectives never sat right with me. Sure, there will always be the lazy.
  • MODERN SERVANT LEADER  |  TUESDAY, APRIL 9, 2013
    Amateur or Professional Leadership – Turning Pro for Leaders
    In Turning Pro , author Steven Pressfield explains the difference between amateurs and professionals, in any field. Pressfield likens amateurs to addicts – not just drug addicts, but addicts of all forms. In contrast, artists – real artists, are professionals. I did and, then I read it again and again and again. Controls. Spins. Serves.
  • MODERN SERVANT LEADER  |  THURSDAY, APRIL 4, 2013
    Life Cycle of Social Media Development
    A good friend and leader in her own field, asked advice on starting her social media engagement. I quickly found myself overwhelming her with new ideas. It occurred to me there was a better approach: to lay out stages for her social media engagement. Here are the stages I proposed for her: Infancy. Like the infant, this stage is about exploration.
  • MODERN SERVANT LEADER  |  TUESDAY, APRIL 2, 2013
    When Servant Leadership Will Not Work
    Yes, there are situations in which Servant Leadership will not work. Here are a few I can think of: 1. Short Term Objectives Only : If you have no long-term objectives. Singular Stakeholder Focus : If you only want to provide results for one stakeholder group, servant leadership may not work. Leave a comment here.
  • MODERN SERVANT LEADER  |  TUESDAY, MARCH 26, 2013
    The Leader as Chief Bouncer
    As a leader , you need to know when it’s time for somebody to bounce. Bar Bouncers are skilled at this art and know when it’s time to use force in the protection of guests. In leadership, the responsibility is much the same. My Knife Threat. In my youth, I was the effective bouncer of a 24 hour diner in Allentown, PA. I was fortunate.
  • MODERN SERVANT LEADER  |  THURSDAY, MARCH 21, 2013
    Could Your Next CEO Come from Any Department?
    How do you view each department in your organization? Do you value operations, maintenance, customer service , engineering, information technology , sales , finance, marketing , accounting – all departments, equally? In Good to Great, Jim Collins explains the best CEOs are not external hires, but brought up through internal development.
  • MODERN SERVANT LEADER  |  TUESDAY, MARCH 19, 2013
    Social Media Jobs, Roles & Responsibilities with Infographic
    Social media changes the roles and responsibilities of traditional corporate roles and requires the creation of entirely new jobs. Below are the most obvious changes to traditional jobs and some of the key new positions created. An infographic summarizing these details can also be found below. Old Roles, New Responsibilities. Marketing. The result?
  • MODERN SERVANT LEADER  |  THURSDAY, MARCH 14, 2013
    Leadership Decision Test: Serving or Controlling?
    You know that feeling: you just don’t feel right about a decision. Here’s a simple leadership test to validate the decision: does it seek to serve or control your stakeholders ? Naturally, you’d never seek to control control your customer, investor or employees, you say. Control. Serve. – Robert K. Greenleaf.
  • MODERN SERVANT LEADER  |  TUESDAY, MARCH 12, 2013
    Dennis Bakke Interview – The Decision Maker Process
    Dennis Bakke just released his book, “ Decision Maker: Unlock the Potential of Everyone in Your Organization, One Decision at a Time.” ” In a minute, I will tell how to win a fee copy of the book. If someone asked you for the key to employee engagement , happiness at work or bottom line results, what would you say? Spread the word.
  • MODERN SERVANT LEADER  |  THURSDAY, FEBRUARY 28, 2013
    Signs of a Great Mentor
    Mentoring programs help an organization ensure employees are paired with someone to help them through hurdles. These mentoring programs also help the mentees by building stronger relationships to senior management and the mentors by giving them exposure to new perspectives. Here are some signs of a great mentor. A Great Mentor… 1. Listens.
  • MODERN SERVANT LEADER  |  TUESDAY, FEBRUARY 26, 2013
    Service: Why the Why is so Powerful
    Simon Sinek revealed his Golden Circle to the world in a TEDx Puget Sound talk. In his talk, Sinek explains how every organization explains what they do. Many organizations define how they do it. However, he goes on, the greatest leaders explain WHY they do what they do. “People don’t buy what you do, they buy why you do it.”
  • MODERN SERVANT LEADER  |  TUESDAY, FEBRUARY 19, 2013
    How to Get Big by Staying Small
    Hey gang, here’s something I’ve been struggling with for a while and want to run by you. Let me know if you agree… What is Staying Small? Staying small, in leadership, means staying in the details. It means remembering the little gals and guys. Staying small means keeping your humility. A Story About Staying Small. Less commitment.
  • MODERN SERVANT LEADER  |  THURSDAY, FEBRUARY 14, 2013
    Climber or Contributor: Which are You?
    Members of a tribe generally fall into one of two personality types: Climber or Contributor. Although one is better for most tribes, each has its place. Which are you? Climber. The Climber seeks first to climb the career ladder. Climbers only contributes if it will help them climb. Climbers seek to promote themselves over their peers. Contributor.
  • MODERN SERVANT LEADER  |  TUESDAY, FEBRUARY 12, 2013
    Why You Should Start with Servant Leadership
    “They just don’t get it! Servant Leadership will never work here.” ” I hear this frustration all the time. While I disagree, particularly with the absolute of “never”, I confess it is more difficult to embed Servant Leadership in an organization that did not begin with these principles. Point to the Founders.
  • MODERN SERVANT LEADER  |  THURSDAY, FEBRUARY 7, 2013
    What Leaders Adopting Social Media Can Learn from Drug Addicts
    Behavioral psychologists have this big fancy term for how people make changes in their life, it’s called the “Transtheoretical Model of Behavior Change”, we’ll just call it “Stages of Change”. In essence, this is how people progress from denial of a need to change through the successful change of the behavior. This is the denial phase.
  • MODERN SERVANT LEADER  |  TUESDAY, FEBRUARY 5, 2013
    4 Leadership Lessons from the Super Bowl Blackout
    The cause of the 34 minute Blackout during Super Bowl XLVII at the Superdome in New Orleans is still unconfirmed, as of this writing. However, there are already lessons for leaders to take away. Here are 4 leadership lessons from the Super Bowl blackout: 1. Failures May Occur Even with the Best Planning. Don’t Put All Your Eggs in One Basket.
  • MODERN SERVANT LEADER  |  WEDNESDAY, JANUARY 30, 2013
    4 Leadership Lessons from Les Misérables
    There are many leadership lessons in Les Misérables. This is one reason I’ve been a fan of the story in it’s many iterations, including the original novel by Victor Hugo, the Broadway production and other productions. Lesson 1: As a leader, your inaction is as important as your actions. Lesson for Leaders : Be careful what you delegate.
  • MODERN SERVANT LEADER  |  THURSDAY, JANUARY 24, 2013
    Weclome to the Mass Dialogue Leadership Era
    Before the printing press, leadership was personal, but suffered the constraint of scale. Military power was the only way to achieve large capacity. That form of leadership was localized. It was about power and control. The printing press arrived and enabled mass broadcasting. Finally, the masses could read the words of their leader directly.
  • MODERN SERVANT LEADER  |  TUESDAY, JANUARY 22, 2013
    Social, Commerce, Local and Mobile (SoCoLoMo) KPI Dashboard – Free Templates
    Last week, I covered the importance for leaders, especially in the Digital space, to frame key decisions in the perspective of SoCoLoMo – a take off of SoLoMo. SoCoLoMo stands for Social , Commerce or Content, Local and Mobile. The videos here are quick overview of these tools and basic directions on how to use them. Have any questions?
  • MODERN SERVANT LEADER  |  THURSDAY, JANUARY 17, 2013
    Think SoLoMo or SoCoLoMo – Social Commerce, Local & Mobile – For Digital Success
    In an evolving digital work place, it is critical for leaders to think of their products, services and leadership in terms of SoCoLoMo. This is a take off of the popular SoLoMo, which stood for So cial Lo cal and Mo bile, with the Co addition standing for Co mmerce and / or Co ntent. Why is SoCoLoMo important? Social Media. Commerce and Content.
  • MODERN SERVANT LEADER  |  TUESDAY, JANUARY 15, 2013
    The Death of Veneer Identities
    Amy-Jo Martin coined the term and analogy of Veneer Identities in her recent book, “ Renegades Write the Rules “ What is a Veneer Identity? Two of the most common traditional veneers are dental and wood veneers: Dental Veneer. Veneers in dentistry are a thin, artificial coating over a less attractive or weakened tooth. Wood Veneer.
  • MODERN SERVANT LEADER  |  TUESDAY, JANUARY 8, 2013
    New Screwtape Letter on Leadership Discovered!
    Below is a new, recently discovered letter from the infamous Screwtape demon. If you’re unfamiliar with Screwtape, read the background at the end of this post. My Dear Wormwood, It displeases me that I must continually educate you on the most basic principles of conversion. Why does this disappoint you? So your time is at hand.
  • MODERN SERVANT LEADER  |  TUESDAY, JANUARY 1, 2013
    Top 10 Servant Leadership Tweeters in 2012
    This past year (2012) marked the third year I’ve compiled the Top Tweeters list (see 2010 & 2011 for more). I’m happy to say the competition increases each year. Below is the top 10 for this year, plus honorable mentions and the award for both. Please be sure to comment with any feedback or anyone I missed. Who Are You Serving?
  • MODERN SERVANT LEADER  |  MONDAY, DECEMBER 24, 2012
    Merry Christmas and Happy Holidays
    I wish you a Merry Christmas, (belated) Happy Hanukkah, Happy Kwanzaa, Happy New Year and any other holidays you may celebrate this time of year. While I’m off spending time with the family, below are some leaders we covered this year, showing their festive spirit*. The 7 E’s Required for Social Media Success. Eli Lilly with a Santa Hat.
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