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Twitter Weekly Highlights for 2011-03-18

Tanveer Naseer

Listening Is Critical in Today’s Multicultural Workplace [link] # leadership #communication # diversity #. Brand # marketing in social media – Coffee House # Book Review: “Wikibrands&# [link] #. RT @ JesseLynStoner : Why It’s Time to Rethink Your Company Brand’s Message – [link] by @ TanveerNaseer #.

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Personal Needs vs. Customer Relationships

Strategy Driven

Even when brands claim to desire lifetime relationships with customers, many tactically distance themselves from the humanity of their interactions. Marketing scholars Jennifer Aaker and Susan Fournier reveal how closely business relationships and interpersonal relationships mirrored each other in an Internet-based psychology test.

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