The Practical Leader

AUGUST 16, 2023

Poor Managers Enervate, Effective Leaders Energize Management at an airline with deteriorating customer satisfaction issued a directive urging staff to smile and be nicer to passengers. One key indicator of leadership’s failure to impassion people and foster their commitment is absenteeism. So, I was sick a lot and stayed home.

Energy 52

Energy Crisis Absenteeism Leadership 52

Skip Prichard

DECEMBER 13, 2021

According to the American Institute of Stress, job stress costs US industry more than 300 billion dollars a year as a result of accidents, absenteeism and more. What would it take for you to, as the airline safety analogy aptly puts it, ‘fit your own oxygen mask first’? And that’s without considering the terrible human impact.

Stress 122

Stress Absenteeism Airlines Definition 122

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Really messed-up experiencing strikes, union drives, turnover absenteeism, low commitment, low morale. And Kelleher would say, “not on my airline.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Really messed-up experiencing strikes, union drives, turnover absenteeism, low commitment, low morale. And Kelleher would say, “not on my airline.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Strategy Driven

NOVEMBER 7, 2011

Systems fail to reach their full potential and people become frustrated, which results in pushback, absenteeism, and low productivity. As facilitator, consultant, and coach she shapes and builds corporate competencies for major corporations such as General Motors, MB Financial, and United Airlines.

Strategy 70

Strategy Kotter RASCI Motivation 70

Harvard Business Review

AUGUST 1, 2016

So we partnered with Virgin Atlantic Airways on a field experiment to understand how the behavior of employees—in this case, airline captains—influences fuel efficiency, and how low-cost company interventions can influence their behavior.

Hawthorne Effect 8

Hawthorne Effect Efficiency Metrics Incentives 8

Harvard Business Review

APRIL 29, 2011

Airline catering workers are sent home if a flight is canceled, but are expected to work overtime on busy weeks. Americans' heavy reliance on tag teaming and other forms of family care combines with just-in-time scheduling to drive up labor costs through sky-high turnover and absenteeism. Shaefer, and Elaine Waxman.

Absenteeism 13

Absenteeism Attrition Letter Cost 13