The Practical Leader

AUGUST 16, 2023

Poor Managers Enervate, Effective Leaders Energize Management at an airline with deteriorating customer satisfaction issued a directive urging staff to smile and be nicer to passengers. One key indicator of leadership’s failure to impassion people and foster their commitment is absenteeism. So, I was sick a lot and stayed home.

Energy 52

Energy Crisis Absenteeism Leadership 52

Strategy Driven

NOVEMBER 7, 2011

Systems fail to reach their full potential and people become frustrated, which results in pushback, absenteeism, and low productivity. This means gaining buy-in from stakeholders by developing a sense of urgency that will spark the initial motivation and get things moving. Don’t rely on others for motivation.

Strategy 70

Strategy Kotter RASCI Motivation 70

Harvard Business Review

AUGUST 1, 2016

So we partnered with Virgin Atlantic Airways on a field experiment to understand how the behavior of employees—in this case, airline captains—influences fuel efficiency, and how low-cost company interventions can influence their behavior. million reduction in fuel costs for the firm over the eight-month study period.

Hawthorne Effect 8

Hawthorne Effect Efficiency Metrics Incentives 8