Modern Servant Leader

OCTOBER 24, 2014

Through active listening , the leader is able to hear the challenges of stakeholders. Herb Kelleher: Herb Kelleher , the charismatic co-founder and long-time CEO of Southwest Airlines was known to show a great deal of empathy throughout his leadership at the company. But it must be genuine.

Servant Leader 210

Servant Leader Greenleaf Airlines Definition 210

Tanveer Naseer

APRIL 15, 2014

When it comes to seeking insights on the best leadership practices, the natural inclination is to look towards successful organizations like Southwest Airlines and Zappos for inspiration and guidance. Our employees need to see that we’re not walking into the conversation thinking we have all the answers.

Succession 276

Succession Politics Delegation Commitment 276

Mills Scofield

APRIL 15, 2014

If I’m going to fly, I have to trust the airline to have sane, sober, skilled, alert pilots. As work moves from executing scripts to interactive conversations, the need for active listening and presence in the moment is increasing. CS : Yes, I didn’t need to trust them personally, just professionally.

Efficiency 132

Efficiency Energy Senge Resources 132

Harvard Business Review

DECEMBER 23, 2016

Similar failures among cockpit crews can lead to airline crashes. An oyster takes up to 24 months to culture a grain of sand into a pearl; but with careful alliance structures, active listening, and other techniques suggested above, leaders can much more quickly use alliance conflict as a source of significant value.

Productivity 8

Productivity Products Survey Strategic Fit 8