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The Leadership Law

Coaching Tip

Active Listening. Active listening is an old leadership communication technique that gets too little play these days, and not for any good reason. Active listening encourages listeners to pay attention so they can repeat, in their own words, what the speaker has just said. . Follow the Leadership Law.

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6 Silent Productivity and Profitability Pitfalls, part 3 of 7

Strategy Driven

Instead of tired practices like ‘active listening’ (whereby one is taught to parrot back what someone says, which only shows that you heard what was said, not that you understood), our teams must develop a new set of competencies in which they learn to clarify what they interpreted in a conversation, not what they heard.