Active Listening and Chief Operating Officer

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Active Listening

Chief Operating Officer

Can better management and leadership nurse the NHS back to health?

Chartered Management Institute

AUGUST 4, 2023

Deputy chief operating officer Rachael Birks CMgr FCMI gets involved and calls a swift impromptu meeting to find a suitable bed within her orbit at North Staffordshire Combined Healthcare NHS Trust. On arrival, I'm greeted warmly by genial chief operating officer Ben Richards CMgr FCMI.

Chief Operating Officer

Chief Operating Officer Management Leadership Crisis Management

Is Your Emotional Intelligence Authentic, or Self-Serving?

Harvard Business Review

MAY 23, 2018

I saw this play out when debriefing with the Chief Operating Officer of a $20 billion global company. A need to be right masquerading as active listening. A fundamental social skill of emotional intelligence is being an effective listener.

Emotional Intelligence

Emotional Intelligence Self-aware Chief Operating Officer Goleman

Leadership Digital

Can better management and leadership nurse the NHS back to health?

Is Your Emotional Intelligence Authentic, or Self-Serving?

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