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Elevating Your Leadership Game

Great Leadership By Dan

They actively listen and provide regular feedback. He is currently vice president, franchisee onboarding and learning at Choice Hotels International, where he oversees the hotel opening processes and learning strategy and programs for all franchisees. How do you continue to elevate your leadership game?

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Listening to save lives: Lessons from a Chartered Manager

Chartered Management Institute

The good listeners checklist ​​ Four simple steps to develop better active listening As a hospitality professional, his everyday role also requires an expert listening ear.

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How to Build Customer Relations That Cannot Be Broken

Strategy Driven

As the customer is getting ready to leave your hotel, ask them, “Will we be seeing you again soon?” This is why you should avoid saying “sorry”, and instead show sincerity by actively listening. Actively listening to your customers will help you avoid suggesting products or services they don’t need.

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Salespeople Need a Strategy for Selling to CEOs

Harvard Business Review

It’s about active listening: be better prepared and more granular in your questions. As Tom Magnuson, a CEO of a top-10 global hotel chain, told us: “I get hit on a lot by vendors and hardly ever buy.” The salesman was successful because he knew what Magnuson needed and provided insights about his hotels.

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Putting Customers at the Heart of Your Brand to Create Passionate Fans: What Microsoft Learned About Customer Engagement in the Sports Industry - SPONSOR CONTENT FROM Microsoft

Harvard Business Review

Dream up and deliver breakthrough products that delight customers and ignite their passions; live a customer-first mentality; give customers a voice; and actively listen, respond, and react. Ignite your fan engagement and apply those learnings across your business. Determine your customers’ experience by doing the right thing.

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