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Listening as a Tool to De-escalate Conflicts

The Recovering Engineer

Two completely different situations with completely different measures of success, and one primary human need cited as the driving force for satisfaction with the outcome: the need to be heard and understood. In a previous post, I listed listening as one of Five Ways to Ee-escalate a Conflict.

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Being a Parent Made Me a Better Manager, and Vice Versa

Harvard Business Review

Respecting psychological safety as a universal human need. Authentic parenting, like authentic leadership, invites us to be true to our values, open to feedback, experts at active listening, and willing to experiment with new approaches. The same sets of skills are an asset in today’s workforce.