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Creative Conflict?

Lead Change Blog

Here are some suggestions for how we might do this: Clearly define the problem and insure that most people involved do want to resolve it – We can disagree about how to do something and engage in conflict to resolve the differences between how we need to solve a problem. Ronald Reagan. All the more reason to make it a priority.

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Top 5 Jobs for Introverts Where You Work Alone

HR Digest

Active listening skills are sought after in applicants. An individual working as an Actuary analyzes the costs of risk and uncertainty using statistics, other types of math and financial theory, generally for the insurance industry. Provides quite or isolated spaces rather than open workspaces.

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Top 5 Jobs for Introverts Where You Work Alone

HR Digest

Active listening skills are sought after in applicants. An individual working as an Actuary analyzes the costs of risk and uncertainty using statistics, other types of math and financial theory, generally for the insurance industry. Provides quite or isolated spaces rather than open workspaces.

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Miscarriages: The Costly Workplace Taboo

The Horizons Tracker

Life insurance firm YuLife has followed suit with a policy providing similar paid bereavement leave to employees who suffer from miscarriages. Active listening by leaders can be an extremely powerful technique to manage the conversation.

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Call Length Is the Worst Way to Measure Customer Service

Harvard Business Review

As Jill Stevens, national customer service leader at Westfield Insurance told us, “We thought AHT might rise after we removed it from the reps’ scorecards, and it did initially, but within three months it declined and so did our escalations and callbacks.

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