article thumbnail

Benefits of Communication Training for Businesses

Strategy Driven

Transparent communication kindles trust, eliminating confusion, while active listening sparks meaningful dialogue and tailors solutions. McKinsey & Company’s report underscores that robust client communication strategies breed customer retention and positive referrals.

Training 109
article thumbnail

The Energy Efficiency of Trust & Vulnerability

Mills Scofield

Technology does not do much in a complex interaction (per McKinsey´s articles on interaction). As work moves from executing scripts to interactive conversations, the need for active listening and presence in the moment is increasing. Trusting is efficient and effective.

article thumbnail

How GM Uses Social Media to Improve Cars and Customer Service

Harvard Business Review

social media users actively seek customer service through social media, according to Nielsen and McKinsey Incite , we’ve made getting globally aligned one of GM’s priorities. Be active listeners. Because of the exponential growth of social media in recent years, and the fact nearly half of U.S.

Media 8