Active Listening: the Key to Leadership Success

Great Leadership By Dan

Today, the key step for being a true leader is active listening. Active listening is the act of repeating back, in your own words, what you believe was said. Effective listening skills, make it possible to select leadership and those responsible for success.

The Arrogance of Listening

Strategy Driven

I discovered that most people believe they listen accurately, and that any miscommunication or misunderstanding is the fault of the Other. How was it possible that they missed the fact that ALL brains operate this way, even their own? Why do we assume we listen accurately?

5 Secrets to a Successful Panel Interview (and other career tips)

Let's Grow Leaders

One of the reasons for a panel interview is to see how you operate in a group setting. This shows you are an active listener and can help steer a conversation. Make each person feel valued and actively listen to their responses.

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Leadership in Cybersecurity

N2Growth Blog

Regardless of titles or functional position, the lead role in a security organization is expected to wear many hats and solve a myriad of strategic, operational and tactical problems. Actively listens while proactively accepting critique from subordinates, executives and board members.

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ORGANIZATION PERFORMANCE IMPROVEMENT SERVICES AND ACHIEVING RESULTS

Michael VanBruaene

You have the opportunity to “think out loud” in a confidential setting with someone who will actively listen and frankly, constructively and creatively challenge your thinking. With continuing change in your business environment it’s important to evaluate your operations to improve effectiveness, efficiency and/or competitiveness. I’m looking forward to a great year delivering Organization Performance Improvement Services.

Multiplying the Effective Intelligence of Your Organization

Great Leadership By Dan

Do you use that to rally them and challenge them to help everyone step up to more active learning, interactions, collaboration and teamwork? To address critical operational as well as human systems issues, make the best use of the seven practices outlined above.

Four Ways to Improve Your Communication

The Recovering Engineer

Listen actively. Active listening involves much more than just hearing the words. For more thoughts, you can check this post on listening skills. Until you confirm mutual understanding, you will be operating on assumptions and interpretations rather than on facts.

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Reality Checks Leaders Must Give Themselves in 2016 (Part Two)

Lead Change Blog

They will then operate on those realities, often in support of elevating their own and other people’s behaviors and actions. Reality Check #5: Leaders Have to Be Willing to Listen to Constructive Feedback—Especially the Kind They Don’t Want to Hear.

Making Time to Really Listen to Your Patients

Harvard Business Review

Modern medicine’s true healing potential depends on a resource that is being systematically depleted: the time and capacity to truly listen to patients, hear their stories, and learn not only what’s the matter with them but also what matters to them. Why Listening Matters. Actively listening to patients conveys respect for their self-knowledge and builds trust. We can create more space for active listening.

Make Your Next Work Team Retreat A Success – ?Guidelines For Planning, Facilitating And Managing Work Team Retreats

Michael VanBruaene

Work team retreats can be beneficial for resolving organizational challenges, improving operations and enhancing work team cohesion and collaboration. By involving them ahead of time they will start to think about the retreat in advance and their contributions; also they will be more likely to actively participate. The facilitator should be experienced and skilled at active listening and managing group discussions.

Supervisory Leadership Development Workshop

Create Learning

An active learning process that uses real examples and working situations to allow for transference of the tools to work in less time with greater impact. There are multiple communication skills, the most valuable of which is active listening.

Competencies for #Coaching - My Top Picks #Management

Management Craft

Deep listening: This is not active listening but something much more in tune. Deep listening occurs when we are and show interest. Questioning: Other than listening, which should take the majority of the time, the coaching discussion is about uncovering barriers and exploring alternative paths forward. Or they are operating based on faulty assumptions.

Shut-up & Listen | N2Growth Blog

N2Growth Blog

The best leaders are proactive, strategic listeners. They recognize that knowledge and wisdom are not gained by talking, but by listening. In today’s post I’ll quickly examine the merits of developing your listening skills. Talk less and listen more.

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My Top 10 Leadership Insights For 2015

Tanveer Naseer

And this is understandable if we appreciate that – thanks to the faster-pace by which we now have to operate – it’s become harder for people to make those connections for themselves.”

Thought-full Thursday: Beginnings | Aspire-CS

Aspire-CS

New melodies I am looking for: Trusting self and others, Active listening, Rekindling relationships, Collaborative connections, Creating a circle of influence and Giving. Mary Jo Asmus A former executive in a Fortune 100 company, I own and operate a leadership solutions firm called Aspire Collaborative Services. Home Who We Are What We Do Services Contact My Favorite Blogs All Things Workplace Bob Sutton – Work Matters Brain Leaders and Learners Bret L.

Problems With Your New Manager? Reset Their Performance & Success With This Guidance

Michael VanBruaene

You must be an active listener and facilitate a back and forth flow of information and perspectives. Before you commenced the recruitment process had you prepared a position description that described basic work activities, responsibilities, decision making authority and minimum experience and education requirements? After a couple of months your new manager is not performing as you expected. He/she was apparently a good fit and clearly the best applicant for the position.

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How to Build a Team « Survive Your Promotion!

Survive Your Promotion

Even if each of the people who report directly to you is highly motivated and wants to do great work, you will still need to spend time actively developing a sense of unity and collaboration to foster a true team-oriented environment. Survive Your Promotion!

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You Can't Argue With Crazy | N2Growth Blog

N2Growth Blog

Turning the other cheek, compromise, forgiveness, compassion, empathy, finding common ground, being an active listener, service above self, and numerous other approaches will always allow one to be successful in building rapport if the underlying desire is strong enough.

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Meeting Management – These 30 Rules Work Magic

CO2

We operate under the assumption that everyone’s participation and presence in meetings is important. We’re engaged and active listeners. Meeting Rules That Bring You Together. 30 Meeting Rules That Work.

Dealing with Conflict | N2Growth Blog

N2Growth Blog

Turning the other cheek, compromise, forgiveness, compassion, empathy, finding common ground, being an active listener, service above self, and numerous other approaches will always allow one to be successful in building rapport if the underlying desire is strong enough.

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8 Traits of Ineffective Leaders | N2Growth Blog

N2Growth Blog

They are active listeners, fluid thinkers, and know when to press-on and when to back-off.

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Team Building & Leadership: Case Study; Increased Trust=Faster.

Create Learning

ABOUT Contact Us Create-Learning.com Get Connected Facebook LinkedIn RSS Feed Log in Join and Receive 9 Team-Building & Leadership Activities:That work and allow people to learn from the experience. Active listening and communication to peers, supervisors and direct reports.

Questions and Team Building | N2Growth Blog

N2Growth Blog

While the aforementioned list of questions is clearly not exhaustive, it offers some insight into where a CEO should focus their efforts and attention…Perhaps best of all it places you in a constant position of being an active listener, learner, and mentor.

Competencies for #Coaching - My Top Picks #Management

Management Craft

Deep listening: This is not active listening but something much more in tune. Deep listening occurs when we are and show interest. Questioning: Other than listening, which should take the majority of the time, the coaching discussion is about uncovering barriers and exploring alternative paths forward. Or they are operating based on faulty assumptions.

Definition of Leadership | N2Growth Blog

N2Growth Blog

Leadership Solutions Focus in Practice

Create Learning

ABOUT Contact Us Create-Learning.com Get Connected Facebook LinkedIn RSS Feed Log in Join and Receive 9 Team-Building & Leadership Activities:That work and allow people to learn from the experience. Skill in active listening and communication to peers, supervisors and direct reports.

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Bird's Eye View: Multitasking And Conversation: It Doesn't Work

Bird's Eye View

I’ll give you recommendations for initiating meaningful conversation as well as for places and activities that are worth talking about.   Have you found yourself talking with someone who is simultaneously listening on earphones to music?

99 Simple Things That Will Help You Build Trust and Credibility

Lead from Within

Always operate with self-awareness and integrity. Learn by listening. Listening is the stepping stone to learning. Listen instead. Be an active listener. The person who knows how to listen is the person who will always be trusted. You must be well prepared to take on criticism and learn to improve; those who listen and learn are more credible. Trust is the most valuable asset and the most precious resource.

90 Ways to Quickly Improve Your Business Leadership

Lead from Within

You need top communication skills for giving direction, providing encouragement, giving feedback, and listening. Listen with understanding, and do your best to foster a positive solution. Be an active listener. When you listen, you learn. Leaders need the ability to really listen in order to understand. Leading others to do great things is part of setting goals, expanding your company, and running a successful operation.

How GM Uses Social Media to Improve Cars and Customer Service

Harvard Business Review

social media users actively seek customer service through social media, according to Nielsen and McKinsey Incite , we’ve made getting globally aligned one of GM’s priorities. Be active listeners.

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Is Your Emotional Intelligence Authentic, or Self-Serving?

Harvard Business Review

With the best of intentions, I’ve seen smart leaders charge into sensitive interactions armed with what they believed was a combination of deep empathy, attuned listening, and self-awareness but was, in fact, a way to serve their own emotional needs. I saw this play out when debriefing with the Chief Operating Officer of a $20 billion global company. A need to be right masquerading as active listening. Kittiyut Phornphibul/EyeEm/Getty Images.

Being a Parent Made Me a Better Manager, and Vice Versa

Harvard Business Review

Authentic parenting, like authentic leadership, invites us to be true to our values, open to feedback, experts at active listening, and willing to experiment with new approaches.

Call Length Is the Worst Way to Measure Customer Service

Harvard Business Review

Our reps tell us that their focus has shifted from watching the clock to focusing on active listening and resolving customers’ issues. ” Sharon Stines, director of operations customer care at LoyaltyOne, echoes the point this way: “Our process and metrics are aimed at delivering the right, rather than the shortest , handle time. Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization.

The Discipline of Listening

Harvard Business Review

As the up-and-coming vice president and CEO candidate for a Fortune 500 technology corporation sat before the CEO for his annual review, he was baffled to discover that the feedback from his peers, customers, direct reports, and particularly from board members placed unusual emphasis on one potentially devastating problem: his listening deficit. Despite today's fast-paced business environment, time-starved leaders can master the art of disciplined listening.

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To Get More Out of Social Media, Think Like an Anthropologist

Harvard Business Review

As such, it offers managers a source of insight they never had — social listening. Social listening competency will be critical to competitive advantage in the digital age. Social listening promises the Holy Grail in business: superior understanding of customers.

The Right Kind of Conflict Leads to Better Products

Harvard Business Review

” Members from each partner organization rate the alliance in areas related to strategic fit, operational fit, and cultural fit. Sample questions include: “Knowledge and information from our partner is freely shared with us” and “Our partner openly listens to our ideas and opinions.” Train key alliance personnel to listen and make space for disagreement and conflict.

Salespeople Need a Strategy for Selling to CEOs

Harvard Business Review

A change in sales or other customer-acquisition processes, for example, will affect multiple aspects of their business models: the types of orders their firms get, capacity planning, operations, delivery, post-sales requirements, and daily interactions among these groups. It’s about active listening: be better prepared and more granular in your questions.

The Benefits of Taking a Slower Approach to Innovation

Harvard Business Review

If you incubate an interesting function that starts to grow, move it somewhere else in the operational infrastructure. Don’t forget that seeing isn’t observing, and hearing isn’t listening. To detect projects worthy of slow innovation, it requires not just recording that some noises were heard but actively listening to what those noises seem to mean in their cultural context. Paul Garbett for HBR.

Keeping It Professional When You Work in a Family Business

Harvard Business Review

Actively listen and use a professional tone with one another — that way you don’t make others feel excluded by your closeness or cause unnecessary squabbles when boundaries are breached. Working in the family business can be fraught.

Putting Customers at the Heart of Your Brand to Create Passionate Fans: What Microsoft Learned About Customer Engagement in the Sports Industry - SPONSOR CONTENT FROM Microsoft

Harvard Business Review

For billions of people around the world, sports are a matter of passion, touching lives by offering a depth of human engagement unparalleled in other activities. “The capabilities of our digital platform are impacting every single function and activity, including our digital revenues, which are growing 30 percent a year.” When you focus on high-value activities, you can create breakthroughs in the lifestyles of your customers.