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The Skills of Kindness: a guide for sellers, coaches, leaders and facilitators

Strategy Driven

It’s necessary to listen using a different part of our brain (not Active Listening) that we’ve never been taught to use intentionally. I’ve trained the model globally over the past 30 years in sales, negotiation, marketing, patient relationships, leadership, coaching, etc. There are a lot of ways to be kind.

Skills 50
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Listening Biases: How Influencers Unwittingly Restrict Possibilities

Strategy Driven

Sellers, coaches, leaders, and managers often enter conversations with expectations and goals rather than collaboratively setting a viable frame and together discovering possibility. by listening only for what we’re (consciously or unconsciously) focused on hearing, we overlook a broader range of possible outcomes.