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How to Listen to Hear What’s Intended

Strategy Driven

Current Active Listening models don’t go far enough into the problems of misinterpretation: how, exactly, do our brains make it so difficult for us to avoid biasing what it hears? Transportation Guy: “Just put it in your car.”. Transportation Guy: “Just put it in your car. A simple exchange.

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How to Handle 3 Kinds of Conflict

Great Leadership By Dan

Instead of jumping right to problem solving, a better approach is to use active listening skills to deal with the emotions first. Active listening means paraphrasing, asking questions, and seeking to understand both what the person is saying (the substance) and how they are feeling (the emotion).

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Leading the Charge for Sustainable and Inclusive Supply Chains

HR Digest

Freight transportation accounts for about 8% of global carbon emissions, and Scope 3 emissions account can account for 90% or more of a companies’ emissions. We host focus groups with employees to understand their thoughts and concerns and actively listen to their feedback on how and where we can improve our efforts.

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The Best Mentors Think Like Michelangelo

Harvard Business Review

One reason for this may be that when it comes to key interpersonal skills such as listening , men sometimes struggle with the sort of active listening required to help a mentee gradually unearth her ideal self. They helped me look at a bigger picture, not just the Coast Guard but the entire Department of Transportation.

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Putting Customers at the Heart of Your Brand to Create Passionate Fans: What Microsoft Learned About Customer Engagement in the Sports Industry - SPONSOR CONTENT FROM Microsoft

Harvard Business Review

Navigating New Zealand’s largest city with Auckland Transport and digital transformation. Dream up and deliver breakthrough products that delight customers and ignite their passions; live a customer-first mentality; give customers a voice; and actively listen, respond, and react. Empowering Digital Societies.

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