Listening as a Tool to De-escalate Conflicts
The Recovering Engineer
FEBRUARY 12, 2013
In Sway: The Irresistible Pull of Irrational Behavior Ori and Rom Brafman reference several studies that point to the need to be heard and how it affects people ranging from convicted felons to venture capitalists. For the venture capitalists, the other person was running the company where they invested money.
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