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Do You Know What Your Company’s Data Is Worth?

Harvard Business Review

Data contributes not only to brand equity, but to what constitutes product and service delivery in globally connected and hyper-competitive markets. Data is no longer the domain of tech companies or IT departments — it is fast becoming a centerpiece of corporate value creation more generally.

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Delivering Higher Value Care Means Spending More Time with Patients

Harvard Business Review

It analyzed historical data of 167 patients insured by Kaiser Permanente in the Georgia Region, and used time-driven activity-based costing to assess the costs of care received one year prior to the start of dialysis and also the charges incurred for one year after starting dialysis.

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How Hospitals Are Using Patient-Reported Outcomes to Improve Care

Harvard Business Review

Therefore, Dr. Niazi designed his program to focus on using outcomes to improve the quality and productivity of clinical care conversations and reduce the time needed for documentation — all of which matter greatly to clinicians. Several features of the program have already been expanded to other providers at Mayo.

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There's a Way to Win the Showdown with Your Customer

Harvard Business Review

Product "rationalization" is all well and good, but you've probably already figured out that it puts you, the sales manager, in a serious bind. Your B2B company probably used to offer products to meet every conceivable customer need. And for good reason: Some of them were costing your company a bundle and weren't paying for themselves.

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Case Study: When to Drop an Unprofitable Customer

Harvard Business Review

With careful study, Tommy had figured out that the company's costing system had made it blind to its own operations: It allocated factory overhead to products as a percentage markup over direct labor costs, and corporate overhead as a percentage of sales. Dropping them is unthinkable.".