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How to Hold onto Your Customers in a Crisis

Leading Blog

S UBSCRIPTION-BASED businesses seem to be the most resilient during this time of crisis. To hang onto customers during a crisis, you need to build a forever transaction with the people you serve. They will also remember the companies that took advantage of the crisis by gouging on price. But there’s more to it than just revenue.

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20 Articles to Help Leaders Navigate the COVID 19 Crisis

Great Leadership By Dan

Some are new and some are older; all seem to be practical and relevant advice for leaders trying to step up during these challenging times. After reading as many as you can, ask yourself the following question: “In five years, how do I want to be remembered for how I handled this crisis?” How a Good Leader Reacts to a Crisis (HBR) 6.

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The Health Impact Of The Cost-Of-Living Crisis

The Horizons Tracker

During the cost-of-living crisis, a recent review by the UCL Institute of Health Equity found around half of Londoners are already struggling, and this is having a significant impact on their health. These same communities are also most at risk from the cost-of-living crisis.

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How To Use The Flexible Method During A Business Crisis

Eric Jacobson

“Disasters and crises are inevitable, but businesses do not have to face them unprepared,” explains James Burstall , author of the new book, The Flexible Method: Prepare To Prosper In The Next Global Crisis. Among the advice Burstall offers is that when a disaster strikes, he recommends you look beyond your organization for help.

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How HR Can Promote Mental Health at Work: Actionable Advice to Help Your People Thrive

There’s a mental health crisis in America and HR leaders are on the frontlines. Mental health in the workplace has always been a top concern among many, but now we’re reaching an inflection point.

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Online Communities Undermine Best Scientific Advice

The Horizons Tracker

While the Covid pandemic brought to a head the risks posed by misinformation, especially on science-related topics, a recent study from George Washington University shows how many social media communities were already full of groups that opposed best-science advice long beforehand.

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What Responsibility Do Employers Have During The Cost Of Living Crisis?

The Horizons Tracker

This greater concern has been almost instantly put to the test during a cost-of-living crisis that has meant many workers have struggled to keep their heads above water as inflation has run riot through economies across the world. The post What Responsibility Do Employers Have During The Cost Of Living Crisis?

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How HR Can Promote Mental Health at Work (Actionable Advice to Help Your People Thrive)

There’s a mental health crisis in America and HR leaders are on the frontlines. Mental health in the workplace has always been a top concern among many, but now we’re reaching an inflection point.