Lead Change Blog

APRIL 1, 2016

” The best advice he’s ever been given was, “Your job as a consultant is not to help clients feel better about being weak; your job is helping clients get strong.” ” As for advice he would give, he believes schools should teach ethics. Thanks for sharing a moment in your daring adventure with us, Chip!

Levitt 150

Levitt Godin Customer Loyalty Airlines 150

Eric Jacobson

JUNE 19, 2019

"Today's customers demand something unlike anything they have ever wanted in the past -- a connection with your business," explains Noah Fleming , author of the must-read book , Evergreen. And, to do this, you need to think in an entirely new way (at times even counter intuitively) about your market, your customers and your marketing offers.

Customer Loyalty 50

Customer Loyalty Loyalty How To Content 50

Strategy Driven

DECEMBER 10, 2020

Providing access, even in the form of translation, lets your customers know you are inclusive and are aware of their needs. This is a powerful way to encourage long-lasting customer loyalty. If you have been wondering why translate a website, one reason is to build customer trust. Builds Trust.

Customer Loyalty 97

Customer Loyalty Loyalty Brand Audience 97

Eric Jacobson

FEBRUARY 4, 2015

Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. He wisely points out that all employees at every level should never use these four words in front of a client/customer for both obvious and perhaps not so obvious reasons: Can''t -- As in, "We can''t do that." "We

Customer Loyalty 50

Customer Loyalty Loyalty Advice Operations 50

Eric Jacobson

JULY 30, 2023

Reputational : greater recognition as a trusted and reliable brand that in turn elicits greater customer loyalty. Question: What advice would you give young leaders just starting out? These are: Motivational : attract and retain a more motivated and inspired workforce.

How To 74

How To Customer Loyalty Operations Objective 74

Harvard Business Review

JULY 17, 2012

The bank has a framework within which every employee understands the business objectives of earning customer loyalty, and where every business practice is designed to encourage both systematic and spontaneous attempts to wow customers. Instead, they must seek advice and support from a supervisor.

Customer Loyalty 15

Customer Loyalty Loyalty Banking Call Center 15

Eric Jacobson

OCTOBER 7, 2022

Reputational : greater recognition as a trusted and reliable brand that in turn elicits greater customer loyalty. Question: What advice would you give young leaders just starting out? These are: Motivational : attract and retain a more motivated and inspired workforce.

How To 94

How To Customer Loyalty Operations Objective 94

Lead Change Blog

FEBRUARY 4, 2020

Advice for building trust and inspiring confidence. Dan writes, “Imagine: a leader who knows how to gain efficiencies, decrease costs, increase employee retention, and inspire customer loyalty based on taking another’s point of view? Ken writes: “Our grand plans won’t execute on their own. Engagement.

Leadership Development 268

Leadership Development Development Leadership Simon 268

Harvard Business Review

JULY 17, 2012

The bank has a framework within which every employee understands the business objectives of earning customer loyalty, and where every business practice is designed to encourage both systematic and spontaneous attempts to wow customers. Instead, they must seek advice and support from a supervisor.

Customer Loyalty 12

Customer Loyalty Loyalty Banking Call Center 12

Eric Jacobson

DECEMBER 6, 2022

Reputational : greater recognition as a trusted and reliable brand that in turn elicits greater customer loyalty. Question: What advice would you give young leaders just starting out? These are: Motivational : attract and retain a more motivated and inspired workforce.

How To 65

How To Customer Loyalty Operations Objective 65

Eric Jacobson

JULY 5, 2022

Reputational : greater recognition as a trusted and reliable brand that in turn elicits greater customer loyalty. Question: What advice would you give young leaders just starting out? These are: Motivational : attract and retain a more motivated and inspired workforce.

How To 65

How To Customer Loyalty Operations Objective 65

Skip Prichard

AUGUST 16, 2021

And, yet, great customer service keeps customers coming back. Quality products that don’t break build customer loyalty. As a lecturer at Stanford and a VC partner, what advice do you have for aspiring leaders? In fact, it’s only when these things go wrong that we hear about them. Rob Siegel.

Strategy 140

Strategy Venture Capitalist Innovation Company 140

Eric Jacobson

FEBRUARY 7, 2022

Reputational : greater recognition as a trusted and reliable brand that in turn elicits greater customer loyalty. Question: What advice would you give young leaders just starting out? These are: Motivational : attract and retain a more motivated and inspired workforce.

How To 65

How To Customer Loyalty Operations Objective 65

Skip Prichard

JUNE 26, 2019

In other cases, a company might build an in-demand product or service but struggle to execute to customer expectations. Poor customer service is a killer of customer loyalty. If the overall experience doesn’t please and excite the customer, a company is hard-pressed to outsize its strategy. Steve Coughran.

Strategy 78

Strategy SWOT Company Customer Loyalty 78

Eric Jacobson

FEBRUARY 17, 2019

Author Harvey MacKay wrote the following spot-on advice years ago in a column in the Kansas City Business Journal. He wisely points out that all employees at every level should never use these four words in front of a client/customer for both obvious and perhaps not so obvious reasons: Can't -- As in, "We can't do that." "We

Advice 50

Advice Operations Marketing Productivity 50

Strategy Driven

DECEMBER 15, 2014

However, it seems no one offers any advice on what to SAY when you get to that meeting, what to DO when you get to that meeting, or what to ASK when you get to that meeting. If employees are not happy on the inside, customers will be served poorly on the outside. Loyalty of customers. Loyalty of employees.

CEO 66

CEO Productivity Products Loyalty 66

Chart Your Course

AUGUST 14, 2012

The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again. Insure individuals have access and are free to go to anyone in the organization for advice and assistance.

Newsletter 165

Newsletter Insurance Class Workshop 165

N2Growth Blog

JANUARY 3, 2011

Following are five representative tips that will help you recognize the need for a reengineering initiative: Unusual declines in revenue, margin, market-share, customer loyalty, or brand equity. This was a good read and better advice. The inability to recruit or retain tier-one talent.

Restructuring 294

Restructuring Blog CEO Brand 294

Strategy Driven

MAY 2, 2016

My advice is: make sure you know the REAL reason. I have one more piece of advice about your job. And yes, a money decision. And make sure you do it in a way that would make your mother proud. If you’re one of the fortunate few who LOVE their job, please pass this on to someone whining about how green the grass might be someplace else.

Belief Systems 50

Belief Systems Customer Loyalty Seminar Bottom-up 50

Strategy Driven

FEBRUARY 17, 2014

They make recommendations that favor the customer, not the salesperson’s wallet. They think ‘customer’ not ‘sale.’ ’ That strategy leads to customer LOYALTY. All of their customers can TEXT when needed. They are trusted by their customers. They are accessible and available.

Customer Loyalty 50

Customer Loyalty Loyalty Competitive Advantage Follow-up 50

Strategy Driven

SEPTEMBER 23, 2013

ADVICE: Get heavily involved with the Internet. Make sure it serves your customers, not just your company. ADVICE: Visit customers who LOVE your product and have been loyal to you for years. ADVICE: Find a job you love before you’re fired from the one you don’t. Talk to them about WHY they have belief.

Media 64

Media Advice Customer Loyalty Competitive Advantage 64

Eric Jacobson

JANUARY 28, 2019

Consider this advice from author Paul R. He recommends a different twist on asking your customers questions : stop asking your customers the "typical" questions and instead ask them open-ended questions. Here's specifically what Timm recommends: Don't Ask : How was everything? Can I get you something else? Will that be all?

Advice 50

Advice Power Customer Loyalty Loyalty 50

Strategy Driven

AUGUST 11, 2014

Remember that FREE ADVICE, no matter from whom it is received, will bear the closest of examination before it is acted upon as safe, and generally speaking this sort of advice is worth exactly what it costs. Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer. About the Author.

Open-book 67

Open-book Document Customer Loyalty Competitive Advantage 67

Strategy Driven

DECEMBER 29, 2014

It was one of his early pieces of advice to me. That simple, but powerful piece of advice has helped me earn a fortune. my mentor and friend, the late, great Earl Pertnoy used to say with a smile. He said, “Pay attention to every detail around you. People and things”. So, I always did. And, I still do today. Gitomer and Buy Gitomer.

Power 62

Power Competitive Advantage Customer Loyalty Learning-by-Doing 62

N2Growth Blog

NOVEMBER 15, 2010

Lack of Interaction : Along the lines of number one above, if executives, management, and staff don’t proactively seek your advice and input then you have a respect problem. But what do you advice people to do if their boss is feared around the office? Respect | [.] link] Frode H Hi Mike. Great post.

Loyalty 417

Loyalty Blog Leadership Brand 417

Strategy Driven

JUNE 10, 2013

The advice I’m offering is based on my own experience and my own strategy. The best advice that I can give you is to create your own strategy focused around what you believe will help your customers the most. In that time I have learned what to do and what not to do. Then follow that strategy consistently.

Follow-up 50

Follow-up Customer Loyalty Seminar Books 50

Strategy Driven

DECEMBER 21, 2015

Great salespeople are relationship builders who provide value and help their customers win. ADVICE: If this is your situation, find your way to the competition. These are the same head-in-the-sand executives that can’t open their laptops, and forbid Facebook at work, individual websites, and blogs from their people. About the Author.

Loyalty 50

Loyalty Open-book Customer Loyalty Ethics 50

Eric Jacobson

AUGUST 4, 2016

Consider this advice from author Paul R. He recommends a different twist on asking your customers questions: Stop asking your customers the "typical" questions and instead ask them open-ended questions. Here's specifically what Timm recommends: Don't Ask : How was everything? Can I get you something else? Will that be all?

Advice 50

Advice Power Customer Loyalty Loyalty 50

Strategy Driven

JUNE 23, 2014

Jeffrey, Years ago I took your advice to get into Twitter for my business. All others, if you’re looking for this great advice, you have to become a client of mine. I get a ton of emails from people seeking insight or asking me to solve their sales dilemmas. Mike, If you do it that way you need two accounts. About the Author.

Hotels 62

Hotels Proposal Price Follow-up 62

Strategy Driven

APRIL 22, 2013

I want to share some advice about twitter: I am NOT passing myself off as an “expert,” and there is nothing to buy, and no free webinar to attend. MAJOR IDIOCY: Please don’t offer advice for sale, or call yourself an expert, if you don’t have AT LEAST 50,000 followers. Is that enough to get you to participate? Gitomer and Buy Gitomer.

Open-book 50

Open-book Follow-up Customer Loyalty Reputation 50

Strategy Driven

APRIL 15, 2013

Thanks for any advice you can give me. My first piece of advice is: Get your boss fired as soon as possible. I had the biggest ever increase in sales last year by far, yet I have been told at times I didn’t make enough calls that week. Very frustrating. Get a real boss, leader, coach and helper, and your sales will double.

CRM 50

CRM Customer Loyalty Seminar Marketing 50

Strategy Driven

AUGUST 8, 2012

In Front Line Heroes , Bruce Hodes offers executives and business leaders advice culled from 30 years of coaching privately held companies ranging from $5 million to $100 million in size. Stage 4 is where teams come into their own and truly create customer loyalty.

Team 59

Team BHAG Hammer Customer Loyalty 59

Strategy Driven

APRIL 25, 2016

I get a minimum of ten requests a week from salespeople wanting to quit their job and asking for advice. The subject is WHY are you quitting and what can you do to build your career, rather than having to start it over? What I tell them is what I’m going to tell you: 1. List the real reasons that you dislike what you’re currently doing.

Customer Loyalty 50

Customer Loyalty Motivation Seminar Self-aware 50

Strategy Driven

MARCH 26, 2012

Study your business, your market, your competition, your customers, and yourself. Best advice: Give genuine support, and yours will follow. When you do, what’s next for you will become obvious. FAMILY SUPPORT. Nothing and no one is more important. You need their support. They need yours. WRITE EVERY DAY. Writing leads to wealth.

Loyalty 56

Loyalty Customer Loyalty Follow-up Seminar 56

Strategy Driven

APRIL 20, 2015

More motherly advice and answers next week… meanwhile, wash behind your ears. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Customer Loyalty 50

Customer Loyalty Competitive Advantage Sharpe Seminar 50

Strategy Driven

MARCH 9, 2015

Most “expert” advice about public speaking is weak and generalized. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Audience 50

Audience Customer Loyalty Competitive Advantage Skills 50

Strategy Driven

JULY 15, 2013

I do have a question and would greatly appreciate your advice. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

CRM 59

CRM Customer Loyalty Competitive Advantage Books 59