Competitive Advantage from the Bottom of the Pyramid
LDRLB
SEPTEMBER 12, 2013
They provide advice on the spot and can create “trouble tickets” which are then handled by subject matter experts via a network, coordinated by a 24/7 call center. Mobile agents (doctors, insurers, agriculture experts) carry these handhelds to relay advice and look back upon previous engagements in order to craft custom solutions.
Let's personalize your content