N2Growth Blog

DECEMBER 8, 2023

Maintaining strong internal and external relationships, influencing organizational changes, and fostering a culture that embraces innovation are all paramount. Externally, their capacity to understand and conform to agile market dynamics enhances competitiveness, contributing significantly to a company’s position in the global landscape.

Trends 313

Trends Business Model Execution Marketing 313

Skip Prichard

JUNE 26, 2019

In other cases, a company might build an in-demand product or service but struggle to execute to customer expectations. Poor customer service is a killer of customer loyalty. If the overall experience doesn’t please and excite the customer, a company is hard-pressed to outsize its strategy.

Strategy 78

Strategy SWOT Company Customer Loyalty 78

Harvard Business Review

AUGUST 4, 2017

Patagonia secures customer loyalty through its “Worn Wear” website, where environmentally-conscious consumers can purchase secondhand clothing at a discount and trade their own used duds for gift certificates. On top of that, the online world is tough for brands to influence.

Retail 8

Retail Brand Apparel Discount 8

Harvard Business Review

SEPTEMBER 10, 2014

Raised customers’ expectations. As “better, cheaper, faster, smaller, more convenient, and more personalized” became the new norm, the ability to innovate with committed employees and agile processes became critical. Customers could buy a wider array of stuff online cheaper, and often quicker, than in a physical store.

Supply Chain 13

Supply Chain Bureaucracy Short-term Agility 13