Airlines - Leadership Digital

The Cost of Ignoring Employees? 120% Of Annual Income or $0.35 / Share, Southwest Airlines Discovers

Modern Servant Leader

DECEMBER 18, 2023

Southwest Airlines just agreed to a $140 Million settlement with the Department of Transportation over the meltdown of Southwest’s systems during December 2022 travel. As a result, the airline had to cancel nearly 17,000 flights and leave an estimated 2 million passengers stranded, during one of the busiest travel times of the year.

Airlines

Airlines Cost CIO Servant Leader

Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

DECEMBER 30, 2022

There are leadership lessons in Southwest Airline’s fall from grace. Southwest Airlines Fall From Grace. Until the COVID pandemic, Southwest Airlines was the only major, global airline to post a profit every year. All airlines overbook their flights. Southwest’s Response to the COVID Pandemic.

Airlines

Airlines Leadership Short-term Long-term

Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

DECEMBER 30, 2022

There are leadership lessons in Southwest Airline’s fall from grace. Southwest Airlines Fall From Grace The holiday winter weather of 2022 caused problems for every major US carrier. In their attempt to remain the most profitable airline, the company substantially reduced spending on major investments. Failing technology.

Airlines

Airlines Leadership Short-term Long-term

Southwest Airlines 2011 Results Reflect Benefits of Servant Leadership

Modern Servant Leader

JANUARY 20, 2012

Southwest Airlines ( LUV ) announced the 39th consecutive year of profitability yesterday. The company has been a role model of servant leadership since its founding by Herb Kelleher (and others). During the financial earnings call, CEO Gary Kelly , CFO Laura Wright and Executive VP Robert (Bob) E.

Airlines

Airlines CFO Leadership ROI

Do You Have the Fundamental Systems to Serve Customers?

Modern Servant Leader

JUNE 9, 2014

Imagine buying a full vacation package for your anniversary through a major airline. Then, when booking your flight, that airline chose to seat you with strangers rather than your spouse. If that is not possible, the vendor may consider allowing us to pick our own seats, as Southwest Airlines (a servant leadership company ) does.

System

System Airlines Travel Learning-by-Doing

Herb Kelleher Completes His Service on Earth

Modern Servant Leader

JANUARY 3, 2019

Herb Kelleher, the founder and Chairman Emeritus of Southwest Airlines , passed away today (January 3rd, 2019). Southwest Airlines 2011 Results Reflect Benefits of Servant Leadership. Herb was among the greatest examples of servant-leadership in business. Thank you, Herb. We will miss you, but appreciate that even you needed rest.

Servant Leader

Servant Leader Airlines Loyalty Participative

Servant-Leadership is Great in a Crisis

Modern Servant Leader

JUNE 5, 2018

Two servant-led companies, Starbucks ( SBUX ) and Southwest Airlines ( LUV ), recently experienced major crises. Southwest Airlines – Engine Failure Kills a Passenger. This is also true of our servant-led examples, Starbucks and Southwest Airlines. The company commits to closing all US stores for training on racial bias.

Crisis

Crisis Airlines Leadership Wilde

S.O.C.I.A.L. Media Principles

Modern Servant Leader

MAY 15, 2012

When actor/director Kevin Smith ( Clerks , Dogma and more) was removed from a Southwest Airlines flight, because the crew believed he was large enough to require two seats, Smith blasted Southwest on Twitter. The airline apologized to Smith for any offense. Southwest Airlines responded with integrity to Kevin Smith's complaints.

Media

Media Airlines Quality Focus Group

SERVANT Leaders are Empathetic – Acronym Model

Modern Servant Leader

OCTOBER 24, 2014

Herb Kelleher: Herb Kelleher , the charismatic co-founder and long-time CEO of Southwest Airlines was known to show a great deal of empathy throughout his leadership at the company. In fact, thanks to his leadership principles, Southwest Airlines remains among the greatest examples of servant leadership businesses today.

Servant Leader

Servant Leader Greenleaf Airlines Definition

Paul Gillin Interview: When Customers Attack on Social Media

Modern Servant Leader

MAY 7, 2013

Southwest Airlines Facebook page. What is the one thing leaders should never do during a social media crisis? . Links Mentioned in the Interview. Social Media Training programs. Scott Monty (on Twitter). Skittles Facebook page. UPS Facebook page. Constant Contact website. More from Paul Gillin. Paul Gillin on Twitter.

Media

Media Crisis Airlines Brand

The Servant-Leadership Times They are a Changin

Modern Servant Leader

JULY 24, 2019

Companies like Starbucks, Southwest Airlines, Marriott International, REI and more demonstrate the compelling benefits of servant-leadership while leading their industries. For years now, servant-leadership advocates observed the growing trend toward adoption of servant-leadership principles by leading business entities.

Greenleaf

Greenleaf Reis Leadership Servant Leader

I’m Not Naive, We’re Just Cowards

Modern Servant Leader

NOVEMBER 8, 2012

You think Servant Leadership doesn’t work “in the real world” I guess organizations practicing servant leadership like Southwest Airlines, Vanguard, REI, U.S. In fact, it’s quite the opposite… You Say I’m Naive. Cellular, Starbucks, Zappos, the U.S.

Reis

Reis Airlines Education Document

Screw Business as Usual by Richard Branson – Book Review

Modern Servant Leader

FEBRUARY 28, 2012

Branson is the founder and head of Virgin Group (including Virgin Atlantic Airlines, Virgin Megastores and literally hundreds of other organizations). The moment I saw the title, I had to read it. Screw Business as Usual by Sir Richard Branson sounded right up my alley.

Books

Books Servant Leader Review Airlines

Steve Jobs vs. Herb Kelleher – Hero Worship vs. Servant Leadership

Modern Servant Leader

JANUARY 17, 2012

This is seen in Southwest Airlines frequent recognition as the leader of their industry and the comparably infrequent features of Herb Kelleher. This often means the leader does not get celebrity status or their own paparazzi. However, the organization as a whole is recognized as a success.

Servant Leader

Servant Leader Leadership Reference Bottom-up

Jim Hunter – Servant Leadership Interview Series

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Herb Kelleher who built Southwest Airlines on servant leadership, Kelleher used to say my most important leaders are my flight attendants. You read it yourself.

Leadership

Leadership Servant Leader Airlines Learning-by-Doing

Jim Hunter – Servant Leadership Interview Series

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Herb Kelleher who built Southwest Airlines on servant leadership, Kelleher used to say my most important leaders are my flight attendants. You read it yourself.

Leadership

Leadership Servant Leader Airlines Learning-by-Doing

Interview with David McCuistion of Vanguard Organizational Leadership (VOL)

Modern Servant Leader

OCTOBER 9, 2012

On a recent flight on Southwest Airlines, I read in their magazine an article by the current CEO of Southwest, who stated they make it a practice of hiring people with a “Servants Heart.”

Servant Leader

Servant Leader Mission Statement Greenleaf Leadership

25 Ways to Prepare for Catalyst and Other Leadership Conferences

Modern Servant Leader

OCTOBER 3, 2011

This usually doubles as my airline carry-on and typically includes: a. It doesn’t have to be perfect on short notice, but have something to hand out that contains your basic contact information. Bring a Day Pack: Many conferences give you a bag to carry to sessions. In case they don’t, prepare your own. Tablet or netbook.

Conference

Conference Hotels Leadership Document

Servant Leadership Observer – Spring 2012

Modern Servant Leader

APRIL 10, 2012

Southwest Airlines 2011 Results Reflect Benefits of Servant Leadership. Mark Sanborn Interview – Up, Down, or Sideways. 7 Leadership Lessons from Yoda. Native Language – Use Common Phrases in Most Popular Languages. January Posts. Joe Paterno Quotes – Great Quotes from a Great Leader.

Servant Leader

Servant Leader Leadership CIO Greenleaf

An Interview with Larry Spears, a Servant-Leadership Legend

Modern Servant Leader

JUNE 15, 2018

I think the work that Duane Trammell and Ann McGee-Cooper and their associates have been doing with companies like Southwest Airlines and TDIndustries are stellar examples of what can be done within organizations once they make a commitment to servant-leadership. Ben : I love it. Larry : It’s a good example. Ben : Yeah.

Greenleaf

Greenleaf Servant Leader Leadership Learning-by-Doing

An Interview with Larry Spears, a Servant-Leadership Legend

Modern Servant Leader

JUNE 15, 2018

I think the work that Duane Trammell and Ann McGee-Cooper and their associates have been doing with companies like Southwest Airlines and TDIndustries are stellar examples of what can be done within organizations once they make a commitment to servant-leadership. Ben : I love it. Larry : It’s a good example. Ben : Yeah.

Greenleaf

Greenleaf Servant Leader Leadership Learning-by-Doing

Leadership Digital

Modern Servant Leader

The Cost of Ignoring Employees? 120% Of Annual Income or $0.35 / Share, Southwest Airlines Discovers

Leadership Lessons in Southwest Airline’s Fall From Grace

Trending Sources

Leadership Lessons in Southwest Airline’s Fall From Grace

Southwest Airlines 2011 Results Reflect Benefits of Servant Leadership

Do You Have the Fundamental Systems to Serve Customers?

Herb Kelleher Completes His Service on Earth

Servant-Leadership is Great in a Crisis

S.O.C.I.A.L. Media Principles

SERVANT Leaders are Empathetic – Acronym Model

Paul Gillin Interview: When Customers Attack on Social Media

The Servant-Leadership Times They are a Changin

I’m Not Naive, We’re Just Cowards

Screw Business as Usual by Richard Branson – Book Review

Steve Jobs vs. Herb Kelleher – Hero Worship vs. Servant Leadership

Jim Hunter – Servant Leadership Interview Series

Jim Hunter – Servant Leadership Interview Series

Interview with David McCuistion of Vanguard Organizational Leadership (VOL)

25 Ways to Prepare for Catalyst and Other Leadership Conferences

Servant Leadership Observer – Spring 2012

An Interview with Larry Spears, a Servant-Leadership Legend

An Interview with Larry Spears, a Servant-Leadership Legend

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