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10 Elements of an Outstanding Customer Service Culture

Skip Prichard

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. A commitment to ongoing improvement via customer service training and retraining, from orientation (onboarding) onward.

Airlines 108
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Navigate Your Path to Success

Women on Business

How comforting is that? Don’t you wish you had a GPS for your life and career? Wouldn’t it be great to simply plug in your dreams or goals for your life and career and have someone tell you in a very confident assuring voice how to get there? What are your goals for your career or business?

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Memorial Day Reflections: Let's Keep Things In Perspective

The Recovering Engineer

Navy, got married, and began my civilian career. In the midst of my training for and response to life-and-death situations, the most significant casualty I faced was a fire on-board our submarine that lasted about one minute. As we waited, I saw several people get really agitated with Delta Airlines.

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Companies Like United Need to Cultivate Good Judgment, and Free Their Employees to Use It

Harvard Business Review

United Airlines is pledging to train its workers better to ensure that “ employees are prepared and empowered to put our customers first ” in the wake of a video showing a passenger being dragged from a plane. But it was already too late – what wasn’t working for United was working for his career.

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Cast the Net Wide – Make the Most of Your Promotional Time and.

Women on Business

We need to decide how to best divide energies—whom to feed first. How do you best focus the time and resources you have? Many career-enhancing activities can develop from carefully chosen volunteer-based projects. These functions are like a nest of hungry sparrow chicks screaming for attention, mouths gaping!

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How to Woo Talent From the For-Profit World

Harvard Business Review

And a great potential source of talent with the right skills are professionals who change career lanes — people with experience and training in accounting, finance, human resources and strategy who leave corporate jobs to follow their passion to have a social impact. About 75% come from the private sector.

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Followership : Blog | Executive Coaching | CO2 Partners

CO2

In addition, because of the successive generations entering the workforce, rising education levels, globalization, the flattening of organizations, and an increased willingness to change careers and companies, employees have come to understand they can add more value doing meaningful work.