Modern Servant Leader

JANUARY 20, 2012

Southwest Airlines ( LUV ) announced the 39th consecutive year of profitability yesterday. During the financial earnings call, CEO Gary Kelly , CFO Laura Wright and Executive VP Robert (Bob) E. The company has been a role model of servant leadership since its founding by Herb Kelleher (and others).

Airlines 203

Airlines Leadership CFO ROI 203

Harvard Business Review

JANUARY 27, 2016

As president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, he’d been under enormous pressure in recent months. ” Ken didn’t want to shoot down Mari’s proposal immediately, but he agreed with the CFO. ” Ken said.

Case Study 8

Case Study Airlines COO CFO 8

Harvard Business Review

JUNE 24, 2013

We asked Square''s CFO and Operations Lead, Sarah Friar , for perspectives on this technology, what it means for marketers, and how to manage in the world of mobile innovation. I think the airlines have done this well with allowing me to just skip through security lines in first-class or allowing me to board the plane first.

CFO 8

CFO Loyalty Technology Definition 8

Harvard Business Review

APRIL 13, 2015

“Airlines,” he concluded, “don’t want to pay more for advanced technology.” What would inspire the CFO or CEO to talk to investors about a major innovation underway? And that needn’t eradicate the company’s technical prowess and reputation as an aerospace pioneer.

CFO 8

CFO Innovation CEO Airlines 8

Harvard Business Review

DECEMBER 2, 2016

In this case, a team of the Rotterdam Eye Hospital’s CEO, CFO, managers, staff, and doctors wanted to understand how their patients felt when they entered the hospital and what could be done to improve their experience. They started with patient-first thinking.

Health Care 8

Health Care Airlines CFO Operations 8

Harvard Business Review

JANUARY 19, 2015

For example, the power company Tenaga Nasional could send a leader with strong operating capabilities to work for several years at Malaysia Airlines, acquiring skills in turning around a troubled business. He spent two years as the CFO of power and automation company ABB, from 2002 to 2004, before returning to Shell as CFO.

CFO 8

CFO Leadership Development Telecommunications Cost 8

Strategy Driven

OCTOBER 21, 2011

Many major companies, such as Southwest Airlines, UPS, Chick-fil-A, Best Buy, Yum! The business research done at Harvard, Stanford, Michigan, and my research at Darden Business School all finds that happy employees make for happy customers. magazine.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62