Leadership Freak

NOVEMBER 7, 2011

Jim Parker, former CEO of Southwest Airlines told me, “Don’t set artificial goals for yourself. We forget the expected and remember the unusual. I’ve been remembering something unusual that was said to me about ten months ago. Don’t set goals about the job you want or the amount of money you want to make.” You [.].

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Airlines Goal CEO Leadership Development 194

HR Digest

MAY 2, 2019

A desire to act with courage, persevere and innovate; the ability to put others first, and a fun-LUVing attitude – these are the values that Southwest Airlines, the World’s Most Loved Airline, looks for in its employees and fosters through its talent management. What does it take to maintain a sense of purpose at Southwest Airlines?

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Airlines Mission Statement Human Resources Learning-by-Doing 80

Michael Lee Stallard

JUNE 12, 2013

1 Develop the Courage to Connect – It requires courage to make the effort to connect because not everyone will reciprocate. Government Services Administration, Leo Burnett, Liberty Mutual, Northern Trust, and United Airlines. .” The series highlights attitudes and behaviors that help you connect with others.

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Development Workshop Airlines Stress 334

Leading Blog

OCTOBER 1, 2023

Leadership Revolution : The Future of Developing Dynamic Leaders by Lori Mazan In Leadership Revolution , executive coach Lori Mazan delivers an exciting new approach to leadership development tailor-made for the 21st century. The key is to develop both competence and vulnerability, what Jacob calls "The Vulnerable Leader Equation."

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Books Leadership Executive Coaching Learning-by-Doing 279

Michael Lee Stallard

APRIL 17, 2023

To stay positive, I kept thinking of all the people who showed us kindness in Madrid, including Elizabeth and her friends, the hotel staff and the United Airlines reservation agent who found a flight for us and seats that would have the room I needed. We’re making new friends here too. NASA refers to the mission as a “ successful failure.”

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Airlines Hotels Transportation Learning-by-Doing 195

Leading Blog

FEBRUARY 8, 2019

The first story tells of an experience he had on the soon to be defunct Eastern Airlines (they went bankrupt in 1991). The financial analysts were certainly reading those statements, and probably explaining the airline’s problems in terms of load factors and the like. Eastern Airlines went belly up because of those scrambled eggs.

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Management Airlines Mintzberg Advertising 277

Great Leadership By Dan

SEPTEMBER 29, 2016

When I worked at Southwest Airlines, we were taught that we were in the customer service industry even though we flew airplanes. As a former 15-year executive with Southwest Airlines, she takes principles and practices she helped develop to companies that strive for better employee engagement and loyalty.

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Leadership Development Development Airlines Loyalty 120

The Practical Leader

JUNE 23, 2021

That’s particularly true in the airline industry. Airline revenues collapsed while fixed costs stayed high. If you’re going to bet on an airline most likely to soar as travel resumes, put your money on Southwest Airlines. They were named the #1 U.S. So, what’s love got to do with it?

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Airlines Fixed Costs Collins Video 64

Leading Blog

MAY 12, 2021

passenger traffic for airlines). Connect with Lance on LinkedIn and his website. * * * Like us on Instagram and Facebook for additional leadership and personal development ideas. * * *. Forecasting is a shorter-term tool that provides certainty based on known variables in the system (e.g.,

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Scenario Planning Planning Uncertainty Airlines 286

CQ Net - Management skills for everyone!

APRIL 21, 2019

A considerable body of evidence indicates that one reason for this strong safety track record in aviation is due to airlines conducting Crew Resource Management trainings as means to improve team performance. Is it time for management to re-adapt what the aviation industry has developed to the next level?

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CRM Resources Airlines Management 76

Leading Blog

JANUARY 16, 2023

Famous challenger brands such as Red Bull, Southwest Airlines, and Motel 6 are very specific about what they have to offer and who their products or services are for. Learn more at theloomisagency.com. * * * Follow us on Instagram and Twitter for additional leadership and personal development ideas. * * *.

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Brand Advertising Marketing Strategy Competitive Advantage 289

Leadership Freak

MAY 1, 2018

Southwest Airlines achieved success by saying no to traditional expectations like reserved seats, baggage transfer,… Continue reading → Leaders who can’t say no are spread thin and overwhelmed. Pleasers can’t say no. Ultimately everyone is unhappy.

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Airlines How To Succession Power 165

The Horizons Tracker

JULY 22, 2020

Currently, however, statisticians typically rely on surveys of airline activity to gauge the scale of the industries contribution. The researchers crunched data from 25 billion aircraft location observations to provide real-time flight volumes for each airline, and from this, the contribution of the sector to GDP in both America and Britain.

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GDP Airlines Survey Travel 81

Terry Starbucker

JANUARY 23, 2014

Here are the main points we cover during the podcast: Steve’s “defining moment” when he knew leadership development was his passion. How Steve developed his core philosophy around the radical “LEAP” – Love, Energy, Audacity and Proof. Listen in and enjoy this great talk with Steve.

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Download Leadership Airlines Energy 296

Leadership Freak

JULY 7, 2012

Image source The first thing Jim Parker, former CEO Southwest Airlines, said when I asked him to share the advice he most frequently gives leaders is, “Be yourself.” “I’m I’m just being me,” can, however, mask stubbornness, resistance, and justify mediocrity. On the other hand, adapting is essential to long-term success.

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Airlines Long-term How To Resistance 195

Michael Lee Stallard

MARCH 5, 2018

In healthcare, construction, aerospace/defense, airlines and automobile manufacturing, mistakes and accidents can be a matter of life and death. The airline industry developed a checklist and it has reduced incidents of pilot error. Johns Hopkins Hospital developed a checklist for teams performing open heart surgery.

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Quality Metrics Airlines Bottom-up 150

Modern Servant Leader

OCTOBER 24, 2014

Herb Kelleher: Herb Kelleher , the charismatic co-founder and long-time CEO of Southwest Airlines was known to show a great deal of empathy throughout his leadership at the company. In fact, thanks to his leadership principles, Southwest Airlines remains among the greatest examples of servant leadership businesses today.

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Servant Leader Greenleaf Airlines Definition 210

Michael Lee Stallard

DECEMBER 23, 2011

This became a step on Gawande’s checklist he and his team developed for the World Health Organization. Similar to Gawande’s book, we learn that the key to airline safety is to reduce human error by making sure pilots, co-pilots and air traffic controllers are connected in both a rational and emotional sense.

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Airlines Learning-by-Doing Books Team 281

Lead Change Blog

DECEMBER 7, 2017

Other research indicates that people are willing to change vendors to do business with people who know how to develop good relationships. Southwest Airlines has garnered loyal customers and employees but making humor a hallmark of everything they do. Good relationships are bolstered by a sense of humor.

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Aaker Bond Goleman Emotional Intelligence 251

Lead Change Blog

JANUARY 24, 2019

My father worked for United Airlines in a variety of executive positions, rising up to becoming the assistant to the president. David Nielson brings over four decades of corporate, Fortune 500, and private consulting experience in organizational change management, leadership development, and training. Nothing of me is original.

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Succession Restructuring Airlines Constraint 235

Mike Cardus

MAY 25, 2021

And the Miracle Question, as initially developed by Steve de Shazer, is framed the following way. It happened with a group of airline mechanics. Working to create a coherent story about the current environment, what is working well, their hopes for the time together, what better looks like in detail for each team member.

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Innovation TRIZ Airlines Analysis 159

Leadership Freak

DECEMBER 27, 2012

The former CEO of Southwest Airlines, Jim Parker, told me, “Don’t set artificial goals for yourself.” Begin with noble ends: Leadership is about people. Set people goals. Production and profitability are useful and necessary but never enough. Increasing profits by 6% is important but not noble.

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Goal Airlines CEO Productivity 229

HR Digest

MAY 3, 2019

We say this with confidence, based on our interviews with HR Executives from companies such as IBM, Johnson & Johnson, Southwest Airlines, SAP, and Tesla, all of which act on their commitment to developing the people side of their businesses. Julie Weber, Vice President and Chief People Officer, Southwest Airlines.

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Power Ries Human Resources Airlines 75

Rapid BI

APRIL 9, 2015

Gamification in Leading and Development Gamification, the framing of an activity like a game to make it more motivating is not a new concept. The concept of gaming has been around for years – credit card companies and airline reward programs for example. (1) The post Gamification in leadership and development appeared first on.

Development 28

Development Airlines Leadership Motivation 28

Lead Change Blog

MARCH 13, 2015

Leadership Development change leadership Herb Kelleher Leadership Southwest Airlines Strategy succession planning' A leader is confident and doesn’t worry about who is taking over their position, but rather they are focused on helping the organization sustain its performance.

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Planning Succession Airlines Training 150

Rich Gee Group

AUGUST 26, 2014

In the past, when I worked years ago in Marketing, we used to comment on how upper management would get their direction — we called it “Management by Airline Magazine” If a CEO or President saw an interesting article on one of their flights, they would always barge into my office and exclaim, “Why aren’t we doing this?

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Objective How To Airlines Tips 232

Leading Blog

JANUARY 14, 2019

He believes that we are getting in our own way by the way we think, decide, and act with regard to the development of original ideas. We find that while we talk about the need for creativity and innovation, employees don’t feel supported or inspired by their leaders and were not given the time or resources to develop new ideas.

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Creativity Benchmarking Learning-by-Doing Construction 272

The Horizons Tracker

DECEMBER 3, 2020

. “People would pay for these experiences like they pay airlines, hotels and tourist spots during regular travel. ” The next step for the project is to both seek investment to further develop the technology and secure partners from across the hospitality, tourism, and technology industry to bring the technology to market.

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Tourism Travel Industry Video 126

The Horizons Tracker

SEPTEMBER 22, 2022

They could be directly tied to carbon emissions or to the development of low-carbon products and services. What’s more, the researchers believe that executive incentives could be formulated in a number of ways to successfully link them to climate metrics. It’s important, however, that such incentives are not non-linear in design.

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Metrics Execution Supply Chain Incentives 87

HR Digest

DECEMBER 26, 2019

Mastercard believes in developing both current and future skills. Julie Weber, Vice President and Chief People Officer, Southwest Airlines. Julie Weber, Vice President and Chief People Officer, Southwest Airlines. He believes that connecting with people who work with you is the crux of leadership.

Mayo 98

Mayo Human Resources Airlines Agility 98

Michael Lee Stallard

MAY 4, 2011

Our conversation occurred as part of the Tandy Executive Speakers Series that featured CEOs of outstanding companies such as Nieman Marcus, Southwest Airlines and The Container Store. Homer Erekson, Dean of TCU’s Neeley School of Business.

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Airlines Video CEO Innovation 252

Lead from Within

APRIL 14, 2020

Recently the CEO of Southwest Airlines took a 10 percent pay cut to help their employees out. If they need financial support to help them through, be creative in finding ways to provide it, and if money needs to come from somewhere, take it from the top. Make sure you’re ready for an economic downturn.

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How To Airlines Uncertainty Creativity 218

Lead Change Blog

SEPTEMBER 12, 2017

Other companies besides Datron and the Servant Leadership Institute that have done this include Popeye’s Louisiana Kitchen, Starbucks, Ken Blanchard Companies, Southwest Airlines, and Chick-fil-A. Care about your employees and help them see a positive vision of the future, not just for the company, but for themselves. All are servant-led.

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Blanchard Airlines Survey Company 238

HR Digest

AUGUST 26, 2022

Delta Airlines. The airline has been noted to provide jobs that accept felons. On this basis, felons are offered work in the development and warehouse sectors of the company. It is believed that the jobs offered to depend on the location of the franchise. One of the companies that hire felons will be Delta.

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Company Pre-Employment Screening Airlines Franchising 52

Steve Farber

APRIL 13, 2017

A Lesson from the Un-Friendly Skies of United Airlines. The ensuing bad PR caused United Airlines’ stock price to plunge by 10%, costing shareholders $180 million along with nearly 17 million negative views on YouTube (as of this write-up). One would think United Airlines learned their lesson from that PR fiasco.

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Airlines PR Taylorism Taylor 74

Harvard Business Review

OCTOBER 24, 2023

This article describes how German automaker BMW and European airline Air France have developed new approaches to managing large projects aimed at creating fundamentally new products, ideas or that profoundly alter human behaviors.

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Stage-Gate Project Management Airlines 18

Lead Change Blog

APRIL 1, 2016

” Following graduate school and the military (including a tour of duty as an infantry unit commander in Viet Nam) Chip was director of management and organizational development for NCNB (now Bank of America). Helping the CEO of Southwest Airlines launch a best-selling book. Getting a book endorsement from Seth Godin.

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Levitt Godin Customer Loyalty Airlines 150