Leading Blog

OCTOBER 24, 2011

For their study, the authors chose a set of major companies that achieved spectacular results over 15 or more years while operating in unstable environments. They call these companies "10Xers" for providing shareholder returns at least 10 times greater than their industry.

Contingency Plans 280

Contingency Plans Collins Creativity Airlines 280

Great Leadership By Dan

JUNE 16, 2012

Similarly, in today’s business climate, economic asteroid hits are becoming more frequent, forcing organizations to embrace matrix operating models that enable vital adaptability, flexibility and the capacity to rapidly assimilate new ideas. Matrix Competencies in Short Supply. Create space to learn.

Environment 250

Environment Self-aware Leadership Emotional Intelligence 250

Persuasive Powerhouse

AUGUST 29, 2010

You will serve others best by helping them to grow and develop. Yet someone might be grateful to have the chance to do something new as an opportunity to grow and develop. It reminded me in many respects of the speech that airline attendants give on airplanes – please put on your own mask first before helping others.

Servant Leader 250

Servant Leader Greenleaf Leadership Airlines 250

Tanveer Naseer

SEPTEMBER 17, 2013

In my presentation, I reminded leaders that if we are to increase employee engagement levels and tap into the discretionary efforts of our employees, we need to develop relationships with them so we can discover what matters to our employees and how we can connect that to what matters to our organization.

Organization 274

Organization Conference Audience Globalization 274

Change Starts Here

MARCH 5, 2015

In order to improve results, a manufacturer sought to involve more people in developing and implementing creative solutions. A non-profit organization developed a new way to engage volunteers. Developing Teams. An airline adopted Lean Six Sigma concepts to increase agility and reduce waste across the operation.

Six Sigma 60

Six Sigma Agility Franchising Airlines 60

CO2

DECEMBER 19, 2012

5 Step Personal Development Process. During a period in the late 1990′s, Korean Air had more plane crashes than any other airline in the world. Becoming a Leader: Challenge #8–Encourage Dissent. Yet, their pilots (and co-pilots) were impeccably trained. So, why the rash of crashes?

Emotional Intelligence 102

Emotional Intelligence Self-aware Airlines Insurance 102

Coaching Tip

DECEMBER 27, 2012

SouthWest Airlines has brought the freedom to fly to ordinary people through lower priced airfares and efficient operations. People have great difficulty fully comprehending or appreciating stages of development that are higher or more complex than their current level. feel happier by becoming better organized.

Emotional Intelligence 84

Emotional Intelligence Short-term Long-term Price 84

Leading Blog

NOVEMBER 3, 2023

airline companies have pointed fingers at the Federal Aviation Administration (FAA) as the biggest cause of outages, even as the FAA has fired back at airlines. The biggest challenge for companies when it comes to operational excellence is siloed behavior. systems, air travel feels a bit more like a chore than like a treat.

Industry 272

Industry Stage-Gate Organization Company 272

Coaching Tip

FEBRUARY 23, 2012

The companies that develop the deepest connections will generate more value for their customers and employees (and shareholders). A more human operating system puts humanity, rather than rules, at its core and trusts employees to act, inspired by values, mission and purpose, as opposed to being coerced. 6) Give trust away.

How To 110

How To Airlines Media Innovation 110

Harvard Business Review

MARCH 20, 2014

In the case of Malaysia Airlines Flight 370, the most impressive fact few reporters choose to explore in any depth is that the Boeing 777’s engine was capable of communicating long after the pilots went silent. Because the airline had the option, but declined , to pay about $10 per flight for real-time access to it.

Airlines 8

Airlines Supply Chain Management Engineering 8

Tanveer Naseer

AUGUST 23, 2011

As such, the absence of team members during the summer time can actually provide leaders with a welcome break to do a more in-depth review of where they are in reaching their shared goals and consequently, developing a better understanding of where to focus their team’s efforts when they return to full force at the end of summer.

Review 202

Review Goal Course Learning-by-Doing 202

HR Digest

OCTOBER 17, 2020

These key areas include: Manage operations with minimal loss and disruption to daily business flow. In worst hit parts of the world (especially Italy and China) many announcements have focused on compensation reduction for senior executives (especially in the hospitality, automobile and airline industries).

Short-term 59

Short-term Committee Incentives Long-term 59

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Back when you started leadership development working with those unions, how did servant leadership come to you? And Kelleher would say, “not on my airline.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Back when you started leadership development working with those unions, how did servant leadership come to you? And Kelleher would say, “not on my airline.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

HR Digest

OCTOBER 17, 2020

These key areas include: Manage operations with minimal loss and disruption to daily business flow. In worst hit parts of the world (especially Italy and China) many announcements have focused on compensation reduction for senior executives (especially in the hospitality, automobile and airline industries).

Short-term 52

Short-term Committee Incentives Long-term 52

Surviving Leadership

JUNE 29, 2017

Listen, I’m a big fan of being intentional about the culture you’re allowing to develop in your workplace. Whether or not you personally like Southwest Airlines (and I love them, so there), you can’t argue with their success in a tough industry. And I’m not the only one who thinks that!).

Human Resources 70

Human Resources Diversity Airlines Learning-by-Doing 70

Harvard Business Review

MARCH 14, 2017

Given political climates around the world and a new wariness around international cooperation, the private sector could find itself in the hot seat: trying to pick up the slack on big issues from climate change to sustainable development. The problem is that the private sector is not easily organized to create or bolster public goods.

Development 10

Development Company Innovation Goal 10

Next Level Blog

JULY 14, 2010

In the interest of developing a comprehensive resource, feel free to add your own in the Comments. Doing so abdicates all control of the trip to the airlines. Immediately find the first Departures board, scan the list of cities for our destination, confirm the flight number and develop your plan for getting to the gate.

Travel 236

Travel Blog Executive Coaching Learning-by-Doing 236

HR Digest

OCTOBER 6, 2018

When you cross-train employees within a department, you provide them with the technical know-how to run day-to-day operations, allowing you to focus on ‘The Big Picture’ like communication, vision, and conflict resolution. Strategic planning of employee onboarding and development ensures consistency. Staff More Strategically.

Learning Curve 40

Learning Curve Training Short-term Competitive Advantage 40

Harvard Business Review

JANUARY 27, 2016

As president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, he’d been under enormous pressure in recent months. Kentaro Hayashi buttoned his uniform shirt and wondered if he could really pull this off.

Case Study 8

Case Study Airlines COO CFO 8

Harvard Business Review

JUNE 12, 2015

But look under the hood and you will find an array of sensors and proprietary technology developed by GE that make their pilots smarter. The system looks for hidden patterns and saving opportunities, and allows the airline to cut its annual fuel bill by more than 1 percent. It was further developed by GE Aviation.

Airlines 8

Airlines EVA Efficiency System 8

LDRLB

MAY 26, 2014

If it’s a Kickstarter kind of situation, they may be funding, actually, the development of the product before you’ve even put pen to paper. That’s what happened, remember, in the airline industry. It was a crash deregulation in the late ‘70s, and you had this crazy … All the airlines, suddenly everybody became a national airline.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

JUNE 8, 2015

Eighteen years ago, five airline companies—Lufthansa, Air Canada, United Airlines, Thai Airways and Scandinavian Airlines—formed an alliance with a vision to offer better services to their customers. Even when dealing with any one airline, they could enjoy access to the resources of several airlines.

Airlines 8

Airlines Hotels Operations Open-book 8

Harvard Business Review

FEBRUARY 16, 2011

Most executives, rightly, regard strategy creation and achieving operational effectiveness as two very different animals. Strategy, they believe, is about how to create value for customers; operational effectiveness is about how to do so at the lowest cost. In the 1990s, low-cost airlines such as Southwest Airlines in the U.S.

Airlines 11

Airlines Real Estate Operations Business Model 11

First Friday Book Synopsis

AUGUST 10, 2011

Hopefully, a high percentage of those who share a workplace — at all levels and in all areas of operation — are positively and productively [.]. Over the years, I have probably read and then reviewed about 65-70 books in which their authors discuss one or more aspects of organizational culture. A few address employee engagement.

Review 80

Review Operations Productivity Products 80

Harvard Business Review

AUGUST 7, 2018

If consumers start turning regularly to smart speakers for their travel needs, they could end up interacting less and less with traditional airline, hotel, and even online travel agency brands. How companies are using artificial intelligence in their business operations. Insight Center. Adopting AI. Sponsored by SAS.

Travel 9

Travel Industry Hotels Airlines 9

Harvard Business Review

APRIL 26, 2011

That's exactly what Portuguese airport operator ANA Aeroportos de Portugal did in its quest to attract more major airlines and connecting routes. Their findings quickly confirmed that ANA's focus on its customers' customers would benefit the airlines, as well.

B2B 15

B2B Airlines Travel Stage-Gate 15

Harvard Business Review

JULY 25, 2014

I decided to test his claim by interviewing current and former C-suite executives, including Bob Crandall, former CEO of American Airlines; David Norton, former CMO of Harrah’s casinos; Will Ethridge, CEO of Pearson Education; and Pat O’Keefe, former CEO of Watts Water Technologies. So we worked extra hard to protect our key sales people.

CEO 10

CEO Norton Airlines Short-term 10

Harvard Business Review

AUGUST 21, 2013

In order to see the future more clearly, it''s almost always helpful to look back — and this certainly goes for IT and its ever-increasing impact on operations, and ultimately on competitive advantage. It told how American Airlines and others had introduced systems to help their customers choose their products and services.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Tanveer Naseer

MAY 31, 2016

Most companies have leaders with the strong operational skills needed to maintain the status quo. But only when you implement all of them together, as a single system, will they enable you to attract, develop, and retain the strategic leaders who’ve eluded you thus far. The Bill & Melinda Gates Foundation and the U.K.-based

Development 100

Development Argyris Learning-by-Doing Innovation 100

Harvard Business Review

JULY 19, 2017

Another interesting example of small, high precision data being used to make big gains with AI can be found in the airline industry. In 2015, Boeing launched the Aerospace Data Analytics Lab in partnership with Carnegie Mellon University to develop AI technology for airlines. How can you put these ideas to work for your company?

USP 8

USP Airlines Productivity Products 8

Harvard Business Review

JUNE 13, 2014

Quick, name a product that was developed without using software. It’s used to design and develop just about any product you can think of, from consumer goods to industrial equipment – or any service or experience ranging from retail customer service interactions to luxury hotel stays. It’s difficult, if not impossible.

Software 8

Software Industry Productivity Products 8

Harvard Business Review

JANUARY 28, 2014

Even many large corporations are easily forgotten — like those in the airline industry. Once the largest domestic airline, TWA introduced many ground-breaking developments and embodied the glamour of air travel. Or Singapore Airlines. Remember TWA? Compare that to what would happen if Southwest closed its doors.

Airlines 9

Airlines Brand Travel Learning-by-Doing 9

Harvard Business Review

OCTOBER 12, 2016

Let’s look at an example that most of us directly interact with for hundreds, if not thousands, of hours annually: the airline industry. Pilots are a critical pool of talent for an airline; there must be a sufficient supply with appropriate skills to operate the airline.

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

Harvard Business Review

APRIL 25, 2016

Airline operations are a huge optimization challenge. Maybe it’s not an exact apples-to-apples comparison, since you can’t break up an airline into multiple moving parts (at least not yet). Consider that the holidays are the busiest time of year for airlines. How does Uber handle the holiday crunch?

Organization 8

Organization Airlines Constraint Power 8

Harvard Business Review

JULY 9, 2018

But it’s particularly difficult for large, traditional firms , especially those which operate in consolidated, non-growth industries (think pulp and paper, steel, airlines) and which are often located away from the metropolitan areas where data scientists live. Seeing bottom-up initiatives through.

Bottom-up 9

Bottom-up Operations Training Efficiency 9

Harvard Business Review

FEBRUARY 6, 2018

Every company should develop its own threat list using the research that is most relevant to its industry, geography, business, and other factors. Our recent study of 1,000 cybersecurity experts found that over 80% use threat intelligence — aggregated data on threats and the actors behind them — in their daily security operations.

Company 8

Company Airlines Automotive Tools 8