The Recovering Engineer
SEPTEMBER 5, 2014
Shock and dismay are the best words I can use to describe my initial response to the news that a United Airlines flight from Newark to Denver had been diverted to Chicago due to a dispute between passengers over leg room. In the days that followed, I heard of two more similar disputes on other flights.
Lead Change Blog
DECEMBER 7, 2017
Emotional Intelligence author and expert, Daniel Goleman,(EQ author/expert), states “Research on humor at work reveals that a well-timed joke or playful laughter can stimulate creativity, open lines of communication, enhance a sense of connection and trust, and, of course make work more fun”.
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The Practical Leader
AUGUST 16, 2023
Poor Managers Enervate, Effective Leaders Energize Management at an airline with deteriorating customer satisfaction issued a directive urging staff to smile and be nicer to passengers. ” Decades of research on the powerful links between leadership and emotional intelligence reinforce the energy connection.
CO2
DECEMBER 19, 2012
During a period in the late 1990′s, Korean Air had more plane crashes than any other airline in the world. Becoming a Leader: Talent #8–Improve Your Emotional Intelligence. This entire series started with a discussion on emotional intelligence. 5 Step Personal Development Process.
Great Leadership By Dan
JUNE 16, 2012
New emotional and social intelligence research from Hay Group has shown that Empathy , Conflict Management, Self-Awareness and Influence are all key skills required for effective leadership in the matrix environment. Less than one third (31 percent) of individuals were found to hold strong conflict-management skills.
Coaching Tip
DECEMBER 27, 2012
SouthWest Airlines has brought the freedom to fly to ordinary people through lower priced airfares and efficient operations. Examples of how this conscious capitalism plays out: Whole Foods Market has found that it is far more important for leaders to have high EQ ( Emotional Intelligence ) than high IQ.
Persuasive Powerhouse
AUGUST 29, 2010
It reminded me in many respects of the speech that airline attendants give on airplanes – please put on your own mask first before helping others. I’ve actually used that airline analogy with clients to remind them of the importance of taking care of themselves. Please stop by again!
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