Leading Blog

JULY 25, 2019

Japanese airline ANA commissioned a global competition via the XPRIZE Foundation to create the future of travel that has now resulted in targeting the next big market: Space. It moved from a search engine to advertising to spawning off autonomous vehicle and health care companies that may turn into the new cores of the organization.

Innovation 223

Innovation Organization Bottom-up Airlines 223

Decker Communication

JULY 10, 2019

As our chairman, Bert Decker likes to state in regards to flying various airlines: “ If the tray table is dirty, what is the engine like? Next time you have a town hall, an engagement survey, or an enlightening one-on-one, pay extra attention to pain points and what hidden weaknesses they reveal. What about the mechanics?”

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Airlines Training Engineering Learning-by-Doing 75

Lead from Within

JUNE 9, 2018

” Branson believes if he had said, “Oh, I am a businessman,” he would never have gone into the airline business. ” Branson believes that the real engine behind every business is its people. . “When people are placed in positions slightly above what they expect, they are apt to excel.”

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Succession Learning-by-Doing Airlines Career 135

Harvard Business Review

NOVEMBER 23, 2011

The promotion was arguably in poor taste given the global economic downturn, but was also inargueably and acutely insensitive given the airline's current labor relations standoff with the unions representing its pilots, engineers, baggage handlers and caterers. Why airlines? And Qantas makes three.

Airlines 15

Airlines Media Travel Marketing 15

Harvard Business Review

MARCH 20, 2014

In the case of Malaysia Airlines Flight 370, the most impressive fact few reporters choose to explore in any depth is that the Boeing 777’s engine was capable of communicating long after the pilots went silent. Evidently these engines, because they were older, had add-on sensors, not the built-in ones, but the point is the same.).

Airlines 8

Airlines Supply Chain Management Engineering 8

The Practical Leader

FEBRUARY 13, 2012

“We have always felt that a company is much stronger if bound by love rather than by fear,” explains Herb Kelleher, co-founder and former CEO of Southwest Airlines. .” This approach won Saachti & Saachti a $US 403 million contract with JC Penney. ” Ya gotta love it! ” Ya gotta love it!

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Airlines P&L Collins Leadership 53

The Recovering Engineer

MAY 31, 2010

As we waited, I saw several people get really agitated with Delta Airlines. Just Be Nice Getting What You Want With Gentle Persistence Tags: emotional control , emotional intelligence , life and death , memorial day , parenting skills , self control , ups and downs , veterans day Guy Harris describes himself as a recovering engineer.

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Emotional Intelligence Engineering Self-aware FAQ 102

Harvard Business Review

DECEMBER 2, 2015

Southwest Airlines receives a job application every two seconds. Given the talent shortage facing our industry, you’d think we’d be tempted to snap up many of those candidates, particularly ones with backgrounds in engineering and technology.

Airlines 8

Airlines Review Engineering Career 8

Mills Scofield

MAY 5, 2015

They are leading global airline, chemical, healthcare, pharmaceutical, and financial companies, among others. My uncle pushes engineering. Some of today's top CEOs were history, political science, sociology, chinese and music majors in college. Let's hear it from her. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~. Not exactly resounding support.

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CEO Microfinance Class Pharmaceuticals 70

Mills Scofield

MAY 5, 2015

They are leading global airline, chemical, healthcare, pharmaceutical, and financial companies, among others. My uncle pushes engineering. Some of today's top CEOs were history, political science, sociology, chinese and music majors in college. Let's hear it from her. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~. Not exactly resounding support.

CEO 70

CEO Microfinance Class Pharmaceuticals 70

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Herb Kelleher who built Southwest Airlines on servant leadership, Kelleher used to say my most important leaders are my flight attendants. You read it yourself.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Herb Kelleher who built Southwest Airlines on servant leadership, Kelleher used to say my most important leaders are my flight attendants. You read it yourself.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Leading Blog

NOVEMBER 3, 2023

airline companies have pointed fingers at the Federal Aviation Administration (FAA) as the biggest cause of outages, even as the FAA has fired back at airlines. True, we can point to the fact that airplanes are massively engineered for reliability, but let’s look beyond the machinery. In the U.S.,

Industry 270

Industry Stage-Gate Organization Company 270

Harvard Business Review

APRIL 26, 2011

That's exactly what Portuguese airport operator ANA Aeroportos de Portugal did in its quest to attract more major airlines and connecting routes. Their findings quickly confirmed that ANA's focus on its customers' customers would benefit the airlines, as well. The team kicked off by conducting in-airport interviews with travelers.

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B2B Airlines Travel Stage-Gate 15

Harvard Business Review

JUNE 12, 2015

That’s because the systems gather performance, weather, flight path and other data and feed it over the Industrial Internet to the cloud, so that it can be crunched by software and analytical engines built and operated by GE Aviation’s Flight Efficiency Services unit. Doesn’t seem like much?

Airlines 8

Airlines EVA Efficiency System 8

Chris Brady

JANUARY 19, 2011

There were the occasional family trips across the country, the most memorable being the one to California and back after my High School graduation, complete with a robbery, car accident, and engine flames in the cab of the motor home while driving down the highway (these and other episodes will perhaps be covered in future musings).

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Travel Education Open-book Letter 115

Deming Institute

JANUARY 19, 2017

Some surface unpredictably (dress for an out-of-town business meeting after the airline lost my suitcase); some regularly (pack a healthful lunch for my daughter to take to school). Some are little (pass the time while waiting in line); some are big (find a more fulfilling career). And that is actually a good thing.

Deming 28

Deming Christensen System Innovation 28

Harvard Business Review

JUNE 8, 2015

Eighteen years ago, five airline companies—Lufthansa, Air Canada, United Airlines, Thai Airways and Scandinavian Airlines—formed an alliance with a vision to offer better services to their customers. Even when dealing with any one airline, they could enjoy access to the resources of several airlines.

Airlines 8

Airlines Hotels Operations Open-book 8

Rajesh Setty

AUGUST 10, 2008

About Portfolio Resources eBuzz Blog Home Blog Uncategorized I just remembered you… RSS Feed I just remembered you… By Rajesh Setty on Sat 09 Aug 2008, 11:17 PM - View Comments Since last week, I have been receiving requests about the new search engine Scour. The invitations are something like this Did you hear about Scour?

Engineering 28

Engineering Licensing Newsletter Blog 28

Harvard Business Review

JUNE 2, 2016

Suppose you owned an airline and ordered an engine from Rolls-Royce or GE. For example, when Rolls Royce or GE provide a “power by the hour” engine solution, they are delivering an outcome and potentially more value to the customer. Customers benefit from improved engine uptime and lower maintenance costs.

Productivity 8

Productivity Products Company Engineering 8

Harvard Business Review

JANUARY 7, 2013

Organizations' IT departments can use social media to communicate with the engineering department as it works on new products, often creating a tighter feedback loop than previously existed. This use of social media helped the airline improve its customer relations process for the social media friends with measurable online results.

BPM 8

BPM Media Process Airlines 8

Harvard Business Review

APRIL 13, 2015

“Airlines,” he concluded, “don’t want to pay more for advanced technology.” He wants engineers “innovating more on how to [design jets] more simplistically, as opposed to driving more complexity… How do you innovate to make it more producible? How do you innovate to make it more reliable?”

CFO 8

CFO Innovation CEO Airlines 8

Harvard Business Review

JUNE 28, 2016

These entrepreneurs typically have an engineering background, and schools that support this approach have strong engineering departments. But it is not stopping there, partnering with third parties like American Express, Nest, Tesla and KLM Airlines to provide their customers with more value added services.

Entrepreneur 9

Entrepreneur Airlines Construction Short-term 9

Harvard Business Review

JANUARY 21, 2011

Nevertheless, companies that live and die on operational excellence — such as Amazon.com, FedEx, Southwest Airlines, and Wal-Mart — must continually improve their key processes. For example, at Toyota, chief engineers direct the efforts of about 10 major functional departments. Also, process owners control IT budgets.

Process 15

Process Supply Chain Balanced Scorecard Engineering 15

Harvard Business Review

JUNE 22, 2011

Likewise, we can also think of more linear innovations that were evolutionary: better engines for cars; better sound systems for the phonograph; the World Wide Web (enabled by another incremental invention, html code) for the Internet. internal combustion engine, hybrid cars. What is truly innovative today versus merely incremental?

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Heron Shaw Entrepreneur Innovation 15

Frank Sonnenberg Online

JUNE 21, 2021

Success with change is less like engineering an event and more like navigating a journey. His client roster ranges from airlines, banks, and engineering firms to high-tech companies, nuclear power stations, and presidential cabinet officers in two White House administrations.

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Hotels Stress Resistance Restructuring 125

Harvard Business Review

SEPTEMBER 29, 2014

The late Julian Simon (better known, perhaps, for his optimistic views about population growth and resource abundance) thought up the idea for having airlines auction off overbooked seats and persuaded the Civil Aeronautics Board, which used to regulate airlines fares and entry, to permit the idea in the 1970s.

Strategy 12

Strategy Black-Scholes Airlines Price 12

Harvard Business Review

MAY 13, 2014

In 2009, GE’s transportation unit developed a new sodium battery for a hybrid engine for locomotives. For example: In March the company formed a joint venture with Local Motors , a “co-creation company” that taps into an online community of car enthusiasts (engineers, mechanics, and industrial designers) to design new vehicles.

Six Sigma 8

Six Sigma Incubator Payback Period Ries 8

Harvard Business Review

NOVEMBER 25, 2015

In this article, we address each of these to show how leaders can engineer high-performing organizational cultures — and measure their impact on the bottom line. Take for example the airline industry. Leaders have to treat culture building as an engineering discipline, not a magical one. 2) What is culture worth?

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Harvard Business Review

MAY 30, 2017

Toward this end, my colleagues and I at Boston University’s Center for Information and Systems Engineering have been striving to bring the power of machine-learning algorithms to this critical problem. In response, hospitals are increasingly making analytics and new technologies an integral part of hospital operations.

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Health Care System Technology Airlines 11

Harvard Business Review

DECEMBER 4, 2015

It came by great gas mileage on the back of a scam: The car’s supposedly low emissions were fraud — perpetrated by VW engineers who designed the car’s software to lower emissions during testing, only to let them bump back up in real life use. Now we know that vehicle wasn’t green. Of course not.

PPM 8

PPM Policies Engineering Airlines 8

Harvard Business Review

MARCH 28, 2017

We don’t often think of it, but the same is true of commercial airline pilots. We take comfort that airline transport pilot certification is regulated by the U.S. Although a new cashier may be slower and make more mistakes than their experienced peers, society generally accepts that they will learn from experience.

Company 8

Company Wilde Airlines Transportation 8

Harvard Business Review

FEBRUARY 13, 2014

They may be petroleum engineers in an oil company, software engineers in a technology organization, industrial designers in a toy company, or pilots in an airline. These are the highly professional individual contributors. In many cases they have deliberately chosen not to pursue a managerial career.

Development 9

Development Report Leadership Development Budgeting 9

Harvard Business Review

MARCH 28, 2014

When Microsoft introduced Bing, its assertion of offering a fast-er search engine than Google sealed Bing’s fate as an Internet service step-child. Southwest Airlines exists in a class of its own in large part due to its fun personality. billion IPO valuation in 2013) can be attributed to its continued focus on that target.

Brand 10

Brand IPO Marketing Strategy Airlines 10

Harvard Business Review

APRIL 5, 2012

The success of Virgin Airline also helped rather than hurt the legacy Virgin brand. The perceptions of GE Jet Engines in no way detracts from the positioning of GE Capital, and some GE associations apply to both. The result was not only a multi-billion dollar business but a sharp increase in bar soap sales.

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Trout Ries Brand Retail 13

Harvard Business Review

JUNE 19, 2014

National and airline leaders weren’t able to adjust to the fluid and complex situation by engaging external resources in the critical first hours and days after the plane’s disappearance. Together the officials and engineers overcame unprecedented technical challenges and brought about a rescue that most observers hardly thought possible.

CEO 8

CEO Supply Chain Automotive Engineering 8

Harvard Business Review

JUNE 13, 2014

Just as Southwest Airlines, for instance, has a low cost, point-to-point operating model that disrupted its hub-and-spoke competitors, Amazon has a radically different and better operating model that will crush any competitors who are making one change in nine weeks, while it is making changes every eleven seconds.

Software 8

Software Industry Productivity Products 8