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Knowledge Is Power. Data Isn’t.

In the CEO Afterlife

Thanks to technology, we have access to an endless source of data at our fingertips, at any place and at any time we choose. Technology gives us more and more data, but analyzing and understanding ‘more and more’ is arduous and time consuming. Now, I don’t want anyone to think that I don’t value information technology.

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Navigate Your Path to Success

Women on Business

Often this meant trying to read Mapquest directions while driving on a highway or in the dark.

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How to Become Truly Social

Coaching Tip

Winning in this environment requires more than new technology ; here are ten ways to become truly social in a world that is not just connected, but interconnected and interdependent: 1) Do away with one-way conversations. Sticking with Southwest Airlines, why do their flight attendants entertain their passengers? 6) Give trust away.

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3 Questions About AI That Nontechnical Employees Should Be Able to Answer

Harvard Business Review

It is often regarded as the kind of technology that only the most clever and most mathematically-minded people can understand and work with. But machine learning is a technological tool like any other: it can be understood on various levels, and can still be used by those whose understanding is incomplete.

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Why Your Customer Loyalty Program Isn’t Working

Harvard Business Review

Aggressive moves by airlines to migrate frequent flyer metrics from miles flown to dollars spent have caused bargain-hunting road warriors worldwide to whine about “disloyalty programs.” Airlines have clearly calculated that customers who spend more are more valuable to them than customers who fly more.

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The Most (and Least) Empathetic Companies

Harvard Business Review

Businesses are more profitable and productive when they act ethically, treat their staff well, and communicate better with their customers, according to the latest Lady Geek Global Empathy Index. Technology. Technology. Technology. Technology. Technology. Technology. Technology. Technology.

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Like It or Not, “Smart Drugs” Are Coming to the Office

Harvard Business Review

Indeed, a 2012 Royal Society report emphasized that these “enhancements,” along with other technologies for self-enhancement, are likely to have far-reaching implications for the business world. As the CEO of an airline, would you prefer to have a pilot on drugs if it decreased the probability of accidents?

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