Women on Business

SEPTEMBER 7, 2012

Having lived in Europe for five years and being a patron of RyanAir, I can see why my impression of the airline was dead on and here are the lessons that I took from O’Leary’s statement. The rigid adherence to airline’s policies screams to me a lack of strategy by O’Leary and his management team.

Airlines 223

Airlines Policies Reputation Business Model 223

Women on Business

SEPTEMBER 7, 2012

Having lived in Europe for five years and being a patron of RyanAir, I can see why my impression of the airline was dead on and here are the lessons that I took from O’Leary’s statement. The rigid adherence to airline’s policies screams to me a lack of strategy by O’Leary and his management team.

Airlines 223

Airlines Policies Reputation Business Model 223

Lead from Within

APRIL 14, 2020

That’s when the best leaders step up to help people focus by setting goals and maintaining accountability—while also remembering to keep expectations realistic. Recently the CEO of Southwest Airlines took a 10 percent pay cut to help their employees out. Remove financial burdens. Make sure you’re ready for an economic downturn.

How To 218

How To Airlines Uncertainty Creativity 218

Tanveer Naseer

SEPTEMBER 29, 2015

If you’re like most team leaders, you go into your team’s season or project or quarterly sales period with a goal. Goals are important – but setting a goal, like writing a book, is only part of the recipe. Goals are important – but setting a goal, like writing a book, is only part of the recipe.

Team 100

Team Teamwork Airlines Goal 100

Great Results Team Building

JANUARY 16, 2012

Some famous vision statements include Pepsi’s “Beat Coke” from the eighties, Southwest Airlines’ “Become THE low-fare airline” from the nineties, and Honda’s “We will crush, squash, and slaughter Yamaha” from the seventies. Mission action expectations should be based on measurable goals.

Team 250

Team Airlines Teamwork Advertising 250

Michael Lee Stallard

MARCH 5, 2018

In healthcare, construction, aerospace/defense, airlines and automobile manufacturing, mistakes and accidents can be a matter of life and death. The airline industry developed a checklist and it has reduced incidents of pilot error. Many industries must be highly attuned to eliminating mistakes and accidents.

Quality 150

Quality Metrics Airlines Bottom-up 150

Lead Change Blog

MARCH 13, 2015

Great leaders are like fuel that keeps things going and sustains a level of performance that makes the company successful in achieving its goal. Leadership Development change leadership Herb Kelleher Leadership Southwest Airlines Strategy succession planning' A True Leader.

Planning 150

Planning Succession Airlines Training 150

Modern Servant Leader

NOVEMBER 8, 2012

You think Servant Leadership doesn’t work “in the real world” I guess organizations practicing servant leadership like Southwest Airlines, Vanguard, REI, U.S. Without service to stakeholders as the primary goal of a leader, organizations fail. In fact, it’s quite the opposite… You Say I’m Naive.

Reis 198

Reis Airlines Education Long-term 198

Ron Edmondson

OCTOBER 24, 2023

We think we are offering “constructive criticism” when we update our Facebook status or Tweet about our service with an airline or a restaurant or a school system – for example. As I understand the terms, constructive criticism would never tear down the overarching goals and objectives of the body or organization.

Construction 68

Construction Definition Airlines Edmondson 68

Great Leadership By Dan

FEBRUARY 19, 2019

And you demonstrate the work ethic that will push your company to reach its goals. The Power of Company Culture draws on real-life examples to reveal how organisations including Google, 3M, Zappos, Apple, General Motors and Southwest Airlines have successfully built their outstanding cultures.

Objective 244

Objective Airlines Learning-by-Doing Ethics 244

CO2

JANUARY 2, 2013

A FranklinCovey study on goals revealed the following: 1. If you have 2-3 primary goals, you will most likely accomplish 2-3 of them. If you have 3-10 primary goals, you will most likely accomplish 1 or 2 of them. If you have more than 10 primary goals, you will most likely accomplish none of them.

Airlines 130

Airlines Energy Executive Coaching Cost 130

Lead Change Blog

JUNE 16, 2016

In June, I found out that Captain Denny Flanagan, of United Airlines (UAL) retired after 30 years with UAL and 20 years Navy before that. You may forget my name in a few months but my goal is that you don’t forget the feeling. PROLOGUE: I wrote this over 9 years ago. It was a pleasure having you on my flight. Denny Flanagan.

Servant Leader 150

Servant Leader Leadership Airlines Travel 150

Leading Blog

AUGUST 8, 2011

For example: Emphasize One Goal – Gordon Bethune, CEO of Continental Airlines, recognized that his customers valued on-time performance. In order to underscore this goal, Bethune decided to send every employee a check every time the company was first in on-time arrival. They must live the goals they espouse.

Leadership 282

Leadership Simon Cooper Gordon 282

Great Leadership By Dan

APRIL 6, 2017

They’re on the ground, in the midst of the action, and are best at coming up with their own strategies for how to accomplish those goals.” Former Alaska Airlines CEO John Kelly was a master at knowing when to take charge through one of his conative capabilities – innovating solutions.

Delegation 217

Delegation Airlines Seminar Bottom-up 217

Tanveer Naseer

AUGUST 23, 2011

As such, the absence of team members during the summer time can actually provide leaders with a welcome break to do a more in-depth review of where they are in reaching their shared goals and consequently, developing a better understanding of where to focus their team’s efforts when they return to full force at the end of summer.

Review 202

Review Goal Course Learning-by-Doing 202

Lead Change Blog

NOVEMBER 12, 2014

They imagine what their future could be, ideal in every respect, and then they work every day toward their distant vision, that goal or purpose.” . “All successful people – men and women – are big dreamers,” wrote author Brian Tracey. Great leaders are superb dreamers. Thomas Edison was not in pursuit of improving the candle.

Taylorism 303

Taylorism Taylor Storytelling Airlines 303

Jesse Lyn Stoner Blog

DECEMBER 31, 2011

6 Tips to Set Goals That Will Get You Where You Want to Go This post explains how to set the right goals and make sure they work. 5 Easy Ways To Tell If An Organization Is REALLY Values-Driven What do Zappos, Ben and Jerry’s, and Southwest Airlines have in common?

Self-aware 147

Self-aware Airlines Guidelines Learning-by-Doing 147

Chart Your Course

OCTOBER 27, 2014

An airline sending text messages to customers about flight delays or billing departments sending reminder of upcoming invoices are two examples of anticipatory service. He recommends incorporating more technology, such as social media engagement and mobile communications, to achieve this goal. Live Chat Online.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Lead from Within

JUNE 9, 2018

He sets his goals and does not rest until he has left his mark. ” Branson believes if he had said, “Oh, I am a businessman,” he would never have gone into the airline business. But Branson has made a career of taking risks and daring to enter uncharted seas. ” Branson believes in bestowing trust.

Succession 135

Succession Learning-by-Doing Airlines Delegation 135

Women on Business

JANUARY 11, 2011

Wouldn’t it be great to simply plug in your dreams or goals for your life and career and have someone tell you in a very confident assuring voice how to get there? It is common this time of year to set goals. We’re often so much better at setting the goals than keeping on track until we reach our destination.

Press Release 160

Press Release Succession Discount PR 160

Great Leadership By Dan

JUNE 16, 2012

to “How do I attain enterprise goals by working effectively within a very fluid and complex networked environment?” For instance, a hospital CEO built several valuable connections with some airline industry executives who had deep expertise in logistics. They make bold connections outside their own area of expertise. Be resilient.

Environment 250

Environment Self-aware Leadership Emotional Intelligence 250

Persuasive Powerhouse

AUGUST 29, 2010

Set some goals and create an action plan to assure that you can become healthier, wiser, freer, and more autonomous. It reminded me in many respects of the speech that airline attendants give on airplanes – please put on your own mask first before helping others. You’ll be less cranky and more effective.

Servant Leader 250

Servant Leader Greenleaf Leadership Airlines 250

Tanveer Naseer

OCTOBER 29, 2013

In fact, if we look at some of today’s successful companies – organizations like Zappos, Southwest Airlines, and The Container Store to name a few – we can see clear evidence that their leaders understand the importance of addressing this core psychological need.

Succession 273

Succession Maslow Motivation Airlines 273

Eric Jacobson

NOVEMBER 3, 2020

Think of the restaurant industry or the airline industry. Mulligan tackles in, Hire Purpose , education, training, the classroom, the workplace and workers. Mulligan : I don’t think that any of us imagined the speed at which whole industries, and the jobs they provide, would be massively affected.

Skills 65

Skills Company Shaw Crisis 65

Marshall Goldsmith

JULY 19, 2016

Engaged employees translate into a productive and successful organization, which is the goal of most every leader and organization I know. If all of the employee engagement programs are working so well, why is employee engagement at an all-time low, unless that is the goal?). Every company and leader wants the answer to this “Now what?”

Video 70

Video Airlines Human Resources CEO 70

Jason Womack

NOVEMBER 20, 2011

Even asking the pilot of an American Airlines flight if I could sit on the flight deck and interview him about what it takes to fly a plane! . His answer was awesome: "Jason," he said, "until you ask, the answer is no.". Well, I've taken that philosophy to all areas of my life. So, what do you need to ask? And, the worse that can happen?

White Paper 145

White Paper Airlines Banking Goal 145

The Practical Leader

FEBRUARY 13, 2012

These are the same managers loudly pronouncing goals of higher employee engagement and increased customer loyalty. “We have always felt that a company is much stronger if bound by love rather than by fear,” explains Herb Kelleher, co-founder and former CEO of Southwest Airlines. The L-word makes hard-nosed managers squirm.

Airlines 53

Airlines P&L Collins Leadership 53

HR Digest

OCTOBER 17, 2020

At this moment, most organizations are focused on helping their customers and employees with immediate safety and security needs, recognizing the immediate short-term financial impact on their end goals. semi-annual, quarterly) in industries hardest-hit, could help improve “line of sight” to performance goals. Realizable pay analysis.

Short-term 59

Short-term Committee Incentives Long-term 59

Lead on Purpose

NOVEMBER 10, 2012

Businesses without long-term goals, a clear strategy and good communication between departments struggle to thrive. Kevin Panozza started a SalesForce in Australia out of the ashes of a failed airline he used to work for. What is different about strategic leadership? In general, a leader gives directions, organizes, and delegates.

Leadership 227

Leadership Education Short-term Competitive Advantage 227

HR Digest

OCTOBER 17, 2020

At this moment, most organizations are focused on helping their customers and employees with immediate safety and security needs, recognizing the immediate short-term financial impact on their end goals. semi-annual, quarterly) in industries hardest-hit, could help improve “line of sight” to performance goals. Realizable pay analysis.

Short-term 52

Short-term Committee Incentives Long-term 52

CO2

DECEMBER 19, 2012

During a period in the late 1990′s, Korean Air had more plane crashes than any other airline in the world. 5 Step Personal Development Process. Becoming a Leader: Challenge #8–Encourage Dissent. Yet, their pilots (and co-pilots) were impeccably trained. So, why the rash of crashes?

Emotional Intelligence 102

Emotional Intelligence Self-aware Airlines Insurance 102

Eric Jacobson

FEBRUARY 1, 2021

Think of the restaurant industry or the airline industry. Mulligan tackles in, Hire Purpose , education, training, the classroom, the workplace and workers. Mulligan : I don’t think that any of us imagined the speed at which whole industries, and the jobs they provide, would be massively affected.

Skills 50

Skills Company Shaw Crisis 50

Harvard Business Review

DECEMBER 2, 2015

Southwest Airlines receives a job application every two seconds. We also conduct what we call a career motivation interview to determine if the candidate really understands the job he or she is applying for and if it is aligned with his or her career goals. Insight Center. How to Be a Company That Employees Love.

Airlines 8

Airlines Review Career Engineering 8

Modern Servant Leader

OCTOBER 9, 2012

As a teacher/instructor and public speaker, David has been conducting seminars on followership, leadership, goal-setting, creating vision, and mission and motto statements. Servant Leaders, in the process of achieving organizational goals and objectives, recognize the value of all employees, who themselves are leaders in their organization.

Servant Leader 189

Servant Leader Mission Statement Greenleaf Leadership 189

Mills Scofield

APRIL 15, 2014

The three of you had a common goal – a great performance. If I’m going to fly, I have to trust the airline to have sane, sober, skilled, alert pilots. The more information and/or experience we have, the fewer buffers we need around our decisions and the more we can focus on the scope and achievement of our goals.

Efficiency 132

Efficiency Energy Senge Resources 132

Change Starts Here

MARCH 5, 2015

To end blame and bickering, they came together to find their common goals, to discover each other’s strengths and personalities, and to learn how to communicate effectively. An airline adopted Lean Six Sigma concepts to increase agility and reduce waste across the operation. Adopting a Process Framework.

Six Sigma 60

Six Sigma Agility Franchising Airlines 60

You're Not the Boss of Me

OCTOBER 5, 2014

For instance, Southwest airlines’ over-arching purpose is stated as: “ To provide the best service and lowest fares to the short haul, frequent-flying, point-to-point, non-interlining traveler.” ” This simple statement lets everyone know why Southwest Airlines is in business and whom it is there to serve.

Environment 66

Environment Servant Leader Leadership Airlines 66