Lead Change Blog

MAY 27, 2016

What happened after that is now legendary in customer service and human resource circles: news features, international recognition, training videos, books, and appearances in TV shows and movies.

Sports 170

Sports Airlines Environment Wilde 170

In the CEO Afterlife

APRIL 8, 2012

I’d suggest hearing aids for the executives of BP, AT&T, Bank of America, American Airlines, and Charter Communications (cable TV provider). While the speed of a snail is the most common knock against big company bureaucracy, there are several other similarities between the species. Snails can’t hear. Snails live in a protective shell.

Company 212

Company Bureaucracy Airlines Banking 212

Sales Wolf Blog

NOVEMBER 1, 2010

SHRM - Society for Human Resource Managment Indispensible for the HR Professional! Department of Labor Employment Standards Administration (ESA) - U.S. License. .  Here are my picks for the week of October 25th - 31th, 2010.  Enjoy!  Here are my picks for the week of October 25th - 31th, 2010.  Enjoy!

Blog 157

Blog Middle Management Talent Management Human Resources 157

Marshall Goldsmith

MARCH 28, 2016

As a Fellow in the National Academy of Human Resources, the highest award that can be given to an HR professional in the US, I’ve been asked to speak at many HR conventions around the world. On American Airlines alone I have over 11 million frequent flyer miles. Are we missing half of the equation?

Airlines 70

Airlines Video Human Resources Blog 70

Marshall Goldsmith

JULY 19, 2016

As a Fellow in the National Academy of Human Resources, the highest award that can be given to an HR professional in the US, I’ve been to many HR conventions. On American Airlines alone, I have over 11 million frequent flyer miles. And, engagement also translates into a great place to work, which is what employees want.

Video 70

Video Airlines Human Resources CEO 70

Surviving Leadership

JUNE 29, 2017

Whether or not you personally like Southwest Airlines (and I love them, so there), you can’t argue with their success in a tough industry. Filed under: culture , Decision Making , General Rant about Leading Tagged: culture , human resources , interviewing , leadership , management , recruiting , success , work.

Human Resources 70

Human Resources Diversity Airlines Learning-by-Doing 70

In the CEO Afterlife

AUGUST 5, 2015

Airlines, telecoms, and credit card companies promise customer satisfaction all the time; do they deliver it? The drums of the long-serving KISS concept continue to beat in this complex business world. Those who embrace the notion of ‘keep it simple’ and ‘do less, better’ come out on top. Promising service is easy.

Brand 100

Brand Airlines Bottom-up Marketing 100

In the CEO Afterlife

SEPTEMBER 8, 2015

None of us want to see pipelines, oil rigs, or airlines compromising safety for speed. Not everyone or every organization can, or should operate this way. The crossing of every “t” and the dotting of every “i” is critical in hundreds of industries. Leaders and managers who work in these industries need all of the information.

Power 100

Power Competitive Advantage Airlines Information 100

Women on Business

JANUARY 11, 2011

Often this meant trying to read Mapquest directions while driving on a highway or in the dark.

Press Release 160

Press Release Succession Discount PR 160

Chart Your Course

SEPTEMBER 21, 2015

These often include airline miles, concert tickets and gifts. You don’t have to be a Fortune 100 Company to provide great perks. Share credit card perks. Many companies get perks from using their company credit cards. Pass those perks to your employees. Stock the employee break room.

Class 100

Class Airlines Bottom-up Survey 100

Leading Blog

NOVEMBER 3, 2023

airline companies have pointed fingers at the Federal Aviation Administration (FAA) as the biggest cause of outages, even as the FAA has fired back at airlines. Even worse, functional processes — finance, human resources, sales, etc. systems, air travel feels a bit more like a chore than like a treat. In the U.S.,

Industry 272

Industry Stage-Gate Organization Company 272

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Herb Kelleher who built Southwest Airlines on servant leadership, Kelleher used to say my most important leaders are my flight attendants. You read it yourself.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Herb Kelleher who built Southwest Airlines on servant leadership, Kelleher used to say my most important leaders are my flight attendants. You read it yourself.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Harvard Business Review

AUGUST 10, 2015

In relentless pursuit of lower costs and greater throughput, they might miss the fact that advantages in storytelling, judgment, and other human strengths are much harder for competitors to replicate. In airlines, for example, seat pricing and crew scheduling optimization systems are practically part of the woodwork.

Competitive Advantage 8

Competitive Advantage Storytelling Airlines Human Resources 8

HR Digest

SEPTEMBER 1, 2020

Recent weeks have seen a spate of layoffs being announced by the retail, beverages and the airlines industries totaling nearly 200,000 in number. MGM Resorts International, United Airlines and Coca-Cola are the latest to announce that the furloughed employees have been let go. million, says a MarketWatch report.

Industry 75

Industry Airlines Retail Banking 75

Harvard Business Review

JUNE 28, 2016

Companies can also rent their business applications (for accounting and finance, human resource management, marketing and sales, collaboration, project management, and so forth) on-demand from companies like Microsoft, Salesforce.com, Workday, Hubspot, Yammer, Dropbox, Basecamp and others.

Entrepreneur 9

Entrepreneur Airlines Construction Short-term 9

Harvard Business Review

NOVEMBER 17, 2015

It must be lived by top management as exemplified in their behavior and in the design of their management and human resource policies and practices. Without a set of policies and practices that reflect the human values of love, responsibility, authenticity fairness and trust, a firm has the name but not the game.

Company 8

Company Teamwork Airlines Commitment 8

Harvard Business Review

OCTOBER 9, 2013

It’s proving to be an eventful year for AirAsia, the Kuala Lumpur-based airline that has emerged as Asia’s most successful low-cost carrier in recent times. Who has the final say in functional areas, such as R&D, operations, and human resources, does matter. A llocate decision rights based on the context and logic.

Long-term 8

Long-term Airlines Guidelines Cooper 8

Strategy Driven

OCTOBER 21, 2011

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Cooperperson

SEPTEMBER 12, 2022

My case led to changing, among other things, job titles, like draftsman to graphic artist, airline stewardess to flight attendant, and manpower to human resources. And initially my petition was denied in a 15-page decision that, before the internet, went viral and made international news.

Chief Executive Officer 78

Chief Executive Officer Self-aware Education Airlines 78

Women on Business

JANUARY 24, 2011

When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Design stems from USE.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

FEBRUARY 15, 2013

And a great potential source of talent with the right skills are professionals who change career lanes — people with experience and training in accounting, finance, human resources and strategy who leave corporate jobs to follow their passion to have a social impact.

Chief Operating Officer 8

Chief Operating Officer How To Airlines Long-term 8

Harvard Business Review

JANUARY 20, 2014

Schulman: The global head of human resources at American Express was on the board at Virgin Mobile, where I was CEO. Prior to joining American Express in 2010, Schulman was CEO of Virgin Mobile and Priceline. Excerpts: HBR: Why did you decide to come to Amex?

Execution 8

Execution Software Banking Franchising 8

Harvard Business Review

FEBRUARY 28, 2011

Within weeks he had secured a contract with a major airline to accelerate kiosk rollout in 20 airports and buy software upgrades across their locations. Given the market opportunities in the Eastern region, Tom and his team will have the most-aggressive growth targets — 15% for the airline, hotel, and car rental markets combined.

Case Study 15

Case Study Airlines Hotels Software 15

Harvard Business Review

SEPTEMBER 12, 2011

They start with the development of the company's purpose and strategy, and then proceed to design performance management, business and human resource policies, and leadership development practices that are tied to essential human values that then comprise an integrated whole.

360-Degree Feedback 14

360-Degree Feedback Ethics Education Finance 14

In the CEO Afterlife

MARCH 3, 2014

We don’t want airlines, oil riggers and gas pipeline distributors acting bold. Human Resources Leadership Marketing Strategy BP Culture Donald Trump Entrepreneurship Howard Schultz Life Mentoring Starbucks Vision' Not much, although their courage could surely come in handy in several C-suites. Here’s my point.

Human Resources 214

Human Resources Airlines Marketing Strategy Discount 214

Harvard Business Review

JUNE 26, 2017

Ask people how to develop a good corporate culture, and most of them will immediately suggest offering generous employee benefits, like they do at Starbucks, or letting people dress casually, as Southwest Airlines does.

Brand 8

Brand Company Merchandising Operations 8

Harvard Business Review

AUGUST 18, 2011

Hamilton makes about 15 business trips a year via commercial airlines but he also, on any given day, might be found zooming around the virtual world Second Life with spiky hair and a kilt, holding training sessions with colleagues from a dozen different countries whose avatars might be international superheroes like Monkey King or Captain Vyom.

Learning Curve 13

Learning Curve Globalization Airlines Training 13