Leadership & Creating an Environment of Service
You're Not the Boss of Me
OCTOBER 5, 2014
For instance, Southwest airlines’ over-arching purpose is stated as: “ To provide the best service and lowest fares to the short haul, frequent-flying, point-to-point, non-interlining traveler.” ” This simple statement lets everyone know why Southwest Airlines is in business and whom it is there to serve. I’d say no.
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