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Leadership & Creating an Environment of Service

You're Not the Boss of Me

For instance, Southwest airlines’ over-arching purpose is stated as: “ To provide the best service and lowest fares to the short haul, frequent-flying, point-to-point, non-interlining traveler.” ” This simple statement lets everyone know why Southwest Airlines is in business and whom it is there to serve. I’d say no.

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How to Become Truly Social

Coaching Tip

Mozilla, for example, seeks to deepen its connections to customers, who have an open invitation to shape the company’s Internet browser and other product offerings, by publishing its financial results (something it does not need to do as a private company), opening its business meetings to the public and posting its strategic plans online.

How To 110
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Interview with David McCuistion of Vanguard Organizational Leadership (VOL)

Modern Servant Leader

Furthermore, my own personal experiences using Servant Leadership practices while in the Navy, while a high school teacher and from listening to school principals tell me about their servant approach in their schools has proven to me that it is the most effective leadership approach that is most productive in any organizational environment.

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3 Ways to Get Your Own Digital Platform

Harvard Business Review

Organizations that manage digital networks (we call them network orchestrators) are different from traditional product and service providers. Airline JetBlue has turned its Twitter account into a highly responsive, 24/7 customer service line. They begin with different values, invest in different assets, and choose different leaders.