Eric Jacobson

JANUARY 13, 2014

A few years ago, Southwest Airlines celebrated its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. Manage permanence.

Airlines 102

Airlines Travel Magazine Crisis 102

Modern Servant Leader

JANUARY 20, 2012

Southwest Airlines ( LUV ) announced the 39th consecutive year of profitability yesterday. It was clear Southwest would not practice “soft management” – a common misconception of servant leadership. The company has been a role model of servant leadership since its founding by Herb Kelleher (and others).

Airlines 203

Airlines Leadership CFO ROI 203

Women on Business

FEBRUARY 15, 2013

The American Airlines merger gives us a great example of what do look for in a partnership and what we should avoid. The post Can Small Business learn from the American Airlines Merger? Here are some lessons we can take away from the merger. Choose your partners using a strategic gauge. appeared first on Women on Business.

Airlines 196

Airlines Human Capital Marketing Learning-by-Doing 196

HR Digest

MAY 2, 2019

A desire to act with courage, persevere and innovate; the ability to put others first, and a fun-LUVing attitude – these are the values that Southwest Airlines, the World’s Most Loved Airline, looks for in its employees and fosters through its talent management. Keller, 2019. What forms does this take at the company?

Airlines 80

Airlines Mission Statement Human Resources Learning-by-Doing 80

Art Petty

APRIL 23, 2023

Airline pilots use them. But what about managers? The post Strengthen Your Effectiveness as a Manager with a 12-Item Daily Checklist appeared first on Management Excellence by Art Petty. I love checklists. Surgeons, nurses, safety professionals, quality engineers, and individuals in every high-stakes profession use them.

Airlines 52

Airlines Management Engineering Quality 52

Art Petty

APRIL 23, 2023

Airline pilots use them. But what about managers? The post A 12-Item Daily Checklist to Strengthen Your Effectiveness as a Manager appeared first on Management Excellence by Art Petty. I love checklists. Surgeons, nurses, safety professionals, quality engineers, and individuals in every high-stakes profession use them.

Airlines 52

Airlines Management Engineering Quality 52

Eric Jacobson

MAY 21, 2013

If you''ve flown Southwest Airlines you know they''re tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. This goes for every employee in your company, including the entire management team. Foster a culture that encourages celebration.

Airlines 97

Airlines Committee Leadership Styles Magazine 97

Eric Jacobson

OCTOBER 16, 2011

I always look forward to my flights on Southwest Airlines. That's because I get to read Gary Kelly's (Chairman, President and CEO) monthly column in the airline's in-flight magazine. This month, Kelly speaks to Southwest's Core , a core of values and company culture principles that leaders should emulate.

Airlines 72

Airlines Magazine CEO Company 72

Eric Jacobson

JUNE 28, 2011

Southwest Airlines is celebrating its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. Manage permanence. The web ain't cool, it's a tool.

Airlines 82

Airlines Travel Magazine Crisis 82

Eric Jacobson

DECEMBER 28, 2011

Southwest Airlines celebrated its 40th this year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. Manage permanence. Southwest was the first U.S.

Airlines 70

Airlines Travel Magazine Crisis 70

Great Leadership By Dan

FEBRUARY 5, 2013

Unfortunately, when it comes to the workplace, there are no management referees. Managers get away with all kinds of fouls, with little or no consequences. What if we created a new job called a “Management Referee”? Here’s 10 penalties that I’d look for if I were a Management Referee: 1.

Management 279

Management Micromanagement Airlines Ethics 279

Leading Blog

OCTOBER 1, 2023

He offers clear-headed lessons for the entire life cycle of an enterprise, from bootstrapping a startup to going public to managing large companies to selling a business. On August 20, 1991, Hollis Harris, the CEO of struggling Continental Airlines told his 42,000 employees to pray for the future of the company.

Books 278

Books Leadership Executive Coaching Learning-by-Doing 278

Strategy Driven

OCTOBER 14, 2013

Mostly on major airlines, but because I’m more interested in flying non-stop than getting travel miles or points, I take whatever airline is most convenient for my schedule. This past Friday I found myself flying Alaska Airlines from Atlanta, Georgia, to Portland, Oregon. I hope airline employees at your airport act that way!

Airlines 58

Airlines Open-book Customer Loyalty Competitive Advantage 58

CQ Net - Management skills for everyone!

APRIL 21, 2019

A considerable body of evidence indicates that one reason for this strong safety track record in aviation is due to airlines conducting Crew Resource Management trainings as means to improve team performance. Is it time for management to re-adapt what the aviation industry has developed to the next level?

CRM 76

CRM Resources Airlines Management 76

Lead Change Blog

OCTOBER 3, 2018

Sinek reflected and surmised that the true problem he observed was that this airline did not trust their employees to manage what is in front of them and handle it competently. Managers believe in their hires and grant them the liberty to live in autonomy. Vulnerable employees are unguarded and empowered.

Airlines 284

Airlines Simon Micromanagement Uncertainty 284

Lead Change Blog

MAY 4, 2021

Sean Glaze of Great Results Team Building shared The 3 Most Important Traits Teams Want in a New Manager. Learn 5 ways to manage your mind to better control your mouth. Stephanie Skryzowski of 100 Degrees Consulting provided Four Tips to Manage Your Email. Miller writes Leaders Who Micro-Manage Are Over-Functioning.

Leadership Development 365

Leadership Development Development Leadership Ethics 365

Leading Blog

MAY 12, 2021

passenger traffic for airlines). Mortlock distills cutting-edge research, high-level management theory, and real-world examples to show how scenario planning can help any business be more resilient, build shock absorbers, and take control of its destiny in Disaster Proof: Scenario Planning for a Post-Pandemic Future.

Scenario Planning 286

Scenario Planning Planning Uncertainty Airlines 286

Eric Jacobson

JUNE 19, 2012

Yesterday, Southwest Airlines celebrated its 41st anniversary. Chairman, President and CEO, Gary Kelly, shares some insights into the airline' culture in the June issue of the airline’s in-flight magazine. If you have been following my blog for the past year you know I’m a big fan of Southwest.

Airlines 56

Airlines Examples Magazine Follow-up 56

The Practical Leader

JUNE 23, 2021

That’s particularly true in the airline industry. Airline revenues collapsed while fixed costs stayed high. If you’re going to bet on an airline most likely to soar as travel resumes, put your money on Southwest Airlines. Managers aren’t comfortable with this powerful emotion in the workplace.

Airlines 64

Airlines Fixed Costs Collins Video 64

Eric Jacobson

MARCH 28, 2011

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. This goes for every employee in your company, including the entire management team. Foster a culture that encourages celebration.

Airlines 66

Airlines Committee Leadership Styles Magazine 66

CO2

FEBRUARY 2, 2017

As I was being checked in by SAS Airlines (the airline you might have read about at Harvard Business School), the woman at the counter realized she did not have a priority luggage tag, so she hopped over two other stations to fetch a handful. Every new supervisor or manager is trained on what to do when there is an injury.

Management 78

Management Airlines Efficiency Long-term 78

Lead Change Blog

AUGUST 26, 2021

I met in the hotel bar with the general manager. The general manager excused himself and walked over to help the woman. “Don’t ever hire someone you’d be reluctant to hug,” a highly successful CEO shared with a group of new managers. When Marriott managers tell of founder J. ” C.

Bond 317

Bond Hotels Leadership Competitive Advantage 317

Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. And I mean Leadership, not "Management Plus" , from those leading the various physical, hardware, software, etc. Apparently, the software could have been better designed both in functionality and UI/UX. Are you sure?

Software 173

Software Supply Chain Airlines Leadership 173

Harvard Business Review

OCTOBER 24, 2023

This article describes how German automaker BMW and European airline Air France have developed new approaches to managing large projects aimed at creating fundamentally new products, ideas or that profoundly alter human behaviors.

Stage-Gate 19

Stage-Gate Project Management Airlines 19

Eric Jacobson

DECEMBER 3, 2009

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. This goes for every employee in your company, including the entire management team. Foster a culture that encourages celebration.

Airlines 50

Airlines Committee Leadership Styles Magazine 50

The Horizons Tracker

FEBRUARY 27, 2023

The researchers estimate that such AI advisors will be managing around a trillion dollars in the US alone soon. The success of these apps has emboldened some banks to try rolling out robo-advisors to provide automated financial advice. “We’re incredibly social creatures.

Advice 125

Advice Banking Airlines Technology 125

Management Excellence

JANUARY 4, 2023

We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

Airlines 40

Airlines Strategy Risk Management Deming 40

CO2

FEBRUARY 2, 2017

As I was being checked in by SAS Airlines (the airline you might have read about at Harvard Business School), the woman at the counter realized she did not have a priority luggage tag, so she hopped over two other stations to fetch a handful. Every new supervisor or manager is trained on what to do when there is an injury.

Management 60

Management Airlines Efficiency Long-term 60

Great Leadership By Dan

SEPTEMBER 16, 2013

So why is when it comes to managing employees in the workplace, so many managers still think it’s their God-given right as a boss to micro-manage every aspect of their employee’s work? With other airlines, they read that damn announcement as if they are performing a eulogy. As a manager, it’s hard to let go.

Motivation 273

Motivation Airlines Delegation Micromanagement 273

Strategy Driven

OCTOBER 29, 2020

To remedy this situation in the hospitality industry, a new pricing strategy was developed; the Yield Management strategy. What is yield management? What is yield management and how does it affect your business? So, really, what is yield management ? You most likely have been affected by yield management.

Yield Management 65

Yield Management Price Management Hotels 65

Chartered Management Institute

FEBRUARY 14, 2024

10 questions to ask yourself For example, easyJet became a pioneer when chief executive Carolyn McCall decided the experience of flying on a discount airline didn’t have to feel low cost. Listicle Looking for top tips, checklists or listed ways to help you along with your management and leadership journey?

Airlines 52

Airlines Discount Tips Learning-by-Doing 52

HR Digest

SEPTEMBER 2, 2021

Blackrock: Back in June, the asset manager required all of its employees to report their vaccination status. Deloitte: The world’s largest management consulting form is requiring employees who enter its facilities to be fully vaccine by Oct. United Airlines: The U.S. 1 or take regular Covid tests. 25 or risk termination.

Company 98

Company Offshoring Airlines Banking 98

Harvard Business Review

APRIL 5, 2022

Lessons in enterprise AR’s potential from China Southern Airlines.

Airlines 17

Airlines Operations Supply Chain Productivity 17

Women on Business

SEPTEMBER 7, 2012

Having lived in Europe for five years and being a patron of RyanAir, I can see why my impression of the airline was dead on and here are the lessons that I took from O’Leary’s statement. The rigid adherence to airline’s policies screams to me a lack of strategy by O’Leary and his management team.

Airlines 223

Airlines Policies Reputation Business Model 223

Women on Business

SEPTEMBER 7, 2012

Having lived in Europe for five years and being a patron of RyanAir, I can see why my impression of the airline was dead on and here are the lessons that I took from O’Leary’s statement. The rigid adherence to airline’s policies screams to me a lack of strategy by O’Leary and his management team.

Airlines 223

Airlines Policies Reputation Business Model 223

CEO Blog

MAY 24, 2011

The airlines/governments cost does not increase by having me wait. Boarding pass (if not printed ahead or if there is a problem), customs, security, check in. 20 to 30 minutes depending on the time of day. All the time wasted costs me and the other citizens. It is externalized cost.

Cost 150

Cost Management Airlines Travel 150

Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. And I mean Leadership, not "Management Plus" , from those leading the various physical, hardware, software, etc. Apparently, the software could have been better designed both in functionality and UI/UX. Are you sure?

Software 91

Software Supply Chain Airlines Leadership 91