Eric Jacobson

MARCH 28, 2011

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. In fact, we ask everyone to 'own it ,'" says Kelly. Include a section related to culture on each employee's annual performance appraisal.

Airlines 66

Airlines Committee Leadership Styles Magazine 66

Michael Lee Stallard

JUNE 12, 2013

Government Services Administration, Leo Burnett, Liberty Mutual, Northern Trust, and United Airlines. connection culture E Pluribus Partners employee engagement human value intentional connectors leadership business speaker connection connection cultures employee motivation fired up or burned out keynote speaker michael lee stallard'

Development 334

Development Workshop Airlines Stress 334

Eric Jacobson

DECEMBER 3, 2009

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. In fact, we ask everyone to 'own it,'" says Kelly. Include a section related to culture on each employee's annual performance appraisal.

Airlines 50

Airlines Committee Leadership Styles Magazine 50

Rich Gee Group

SEPTEMBER 19, 2014

” - From Spirit Magazine, Southwest Airlines. If your colleagues are cranky, keep your door closed and stay internally motivated — no drive-by’s around the office to say ‘hi’ Play on the weekends — don’t spend the entire time food shopping, running around with errands, and working around the house.

Productivity 271

Productivity Products Airlines Tips 271

HR Digest

DECEMBER 26, 2019

Julie Weber, Vice President and Chief People Officer, Southwest Airlines. Julie Weber, Vice President and Chief People Officer, Southwest Airlines. Julie Weber passionately believes in the Employee First philosophy of Southwest Airlines that has made it one of the leading airlines of the United States.

Mayo 98

Mayo Human Resources Airlines Agility 98

Michael Lee Stallard

MAY 4, 2011

Our conversation occurred as part of the Tandy Executive Speakers Series that featured CEOs of outstanding companies such as Nieman Marcus, Southwest Airlines and The Container Store. Homer Erekson, Dean of TCU’s Neeley School of Business.

Airlines 252

Airlines Video CEO Innovation 252

Jesse Lyn Stoner Blog

APRIL 3, 2012

Consider the seamless transition at Southwest Airlines when Herb Kelleher stepped down as president because the vision had been internalized through out the company. Ownership — Are people motivated by a sense of ownership for the vision or are they motivated by loyalty? Personality is not the issue.

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Airlines Loyalty Motivation Strategy 228

Lead Change Blog

JUNE 16, 2016

In June, I found out that Captain Denny Flanagan, of United Airlines (UAL) retired after 30 years with UAL and 20 years Navy before that. This helps motivate the crew to do a better job. PROLOGUE: I wrote this over 9 years ago. The CEO of United, Oscar Munoz, came to the airport to greet Captain Denny on his final flight.

Servant Leader 150

Servant Leader Leadership Airlines Travel 150

CO2

JANUARY 2, 2013

Southwest Airlines prides itself on being the low-cost provider, and being the low-cost provider helps them make focused decisions. Athletes motivate their team members by showing their energy. Dynamic speakers motivate their audience with energy and enthusiasm. Like a lot of things in life: less is more.

Airlines 130

Airlines Energy Executive Coaching Cost 130

Lead Change Blog

MAY 27, 2016

Motivation. Motivation is getting people to not be under compulsion to do a job, but to willingly engage in the work. When our physical selves align with our mental selves in the workplace, we tap into a higher level of creativity, productivity, and commitment. Fun workplaces tend to be more collaborative and connected.

Sports 170

Sports Airlines Wilde Environment 170

Marshall Goldsmith

MAY 23, 2016

On one airline alone, I have 12 million frequent flyer miles. If you want everyone else to be passionate, committed, dedicated, and motivated, you go first! For years now I’ve done three things: I give talks, I coach executives, and I write books and articles. I travel constantly. You could say that I keep myself pretty busy!

Airlines 119

Airlines Drucker Video Energy 119

The Practical Leader

AUGUST 16, 2023

Poor Managers Enervate, Effective Leaders Energize Management at an airline with deteriorating customer satisfaction issued a directive urging staff to smile and be nicer to passengers. When we look at 360 assessments or engagement surveys, it’s clear that a more accurate response to these managers is; nobody wants to work for you.

Energy 52

Energy Crisis Absenteeism Leadership 52

HR Digest

NOVEMBER 17, 2018

As a manager, never neglect the motivation that comes with rewards, recognition and good pay. Studies show that these rewards [no matter how small] do motivate employees a great deal. Southwest Airlines completely depend on employee happiness and advanced commitment through profit-sharing as its tool for employee productivity.

Productivity 69

Productivity Products Metrics Micromanagement 69

Marshall Goldsmith

DECEMBER 1, 2014

While I enjoyed observing these exuberant and motivated people get their awards, I thought about the thousands of people in similar jobs around the world who don’t demonstrate Mojo, the people who had a negative spirit toward what they were doing. These people were all demonstrating Mojo. Case in point: flight attendants.

Airlines 157

Airlines Health Care Learning-by-Doing Video 157

Tanveer Naseer

OCTOBER 29, 2013

In fact, if we look at some of today’s successful companies – organizations like Zappos, Southwest Airlines, and The Container Store to name a few – we can see clear evidence that their leaders understand the importance of addressing this core psychological need.

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Succession Maslow Motivation Airlines 273

Chart Your Course

OCTOBER 27, 2014

An airline sending text messages to customers about flight delays or billing departments sending reminder of upcoming invoices are two examples of anticipatory service. Live Chat Online. Customers always have and will be the most valuable asset of every successful business. Visit our customer service training programs.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Chart Your Course

SEPTEMBER 21, 2015

Employee Motivation Tips Studies have shown that happy employees are more productive than unhappy employees. These often include airline miles, concert tickets and gifts. Companies like Google, who are keen on keeping their talent, already know this fact and act accordingly. Share credit card perks. Pass those perks to your employees.

Class 100

Class Airlines Bottom-up Survey 100

Leading Blog

OCTOBER 24, 2011

Then the authors compared those companies—Amgen, Biomet, Intel, Microsoft, Progressive Insurance, Southwest Airlines, Stryker—to similar, but less successful, "control" companies: Genentech, Kirschner, AMD, Apple, Safeco, PSA and United States Surgical. These 10Xers didn’t survive on chaos, they survived in chaos.

Contingency Plans 279

Contingency Plans Collins Creativity Airlines 279

Lead Change Blog

FEBRUARY 17, 2016

When I first met then Southeast Airlines CEO, Herb Kelleher, we were both working the booth at the 1997 BookExpo at Chicago’s McCormick Center. Southwest Airlines’ Crazy Recipe for Business and Personal Success, had just been released. Fun Leaders Are Real. Kevin and Jackie Freiberg’s great book, Nuts!

Six Sigma 150

Six Sigma TQM Airlines Wilde 150

Coaching Tip

OCTOBER 28, 2015

If you can't motivate people to change, you can't change the organization. This approach is patterned on the airlines empowering their pilots to cancel a flight if they believe something is wrong. It's part of the human condition that, in the face of change, we like things the way they are.

Health Care 70

Health Care Management Airlines Long-term 70

Skip Prichard

OCTOBER 12, 2020

It sounds fluffy but self-care is like putting on the airline mask. Accountability can be a great motivator! I’ve also been really consistent about taking care of myself with a monthly massage, facial, mani/pedi. During Covid with so much shut down, I’ll give myself a facial or mani at home. It kept us connected.

Open-book 143

Open-book Self-aware Books Airlines 143

Strategy Driven

AUGUST 3, 2016

In today’s fast-paced and ever-changing business environment, leaders must stay motivated. Motivated leaders consistently seek out new ideas to improve the business and are very aware of what the competition is doing. When you have motivated executives, you have motivated employees. They set the example for others.

Execution 50

Execution Tactics How To Loyalty 50

First Friday Book Synopsis

AUGUST 21, 2011

Here is an excerpt from an article co-authored by Jon Katzenbach, Laird Post, Jonathan Gruber, and Aurelie Viriot, featured by The Katzenbach Center at Booz & Company.

Motivation 70

Motivation Article Company Goal 70

Rapid BI

APRIL 9, 2015

Gamification in Leading and Development Gamification, the framing of an activity like a game to make it more motivating is not a new concept. The concept of gaming has been around for years – credit card companies and airline reward programs for example. (1) The post Gamification in leadership and development appeared first on.

Development 28

Development Airlines Leadership Motivation 28

CO2

DECEMBER 19, 2012

During a period in the late 1990′s, Korean Air had more plane crashes than any other airline in the world. Motivate yourself–Be driven to self-achievement and self-improvement. 5 Step Personal Development Process. Becoming a Leader: Challenge #8–Encourage Dissent. So, why the rash of crashes?

Emotional Intelligence 102

Emotional Intelligence Self-aware Airlines Insurance 102

Sales Wolf Blog

NOVEMBER 1, 2010

Successories Motivational Products Talent Managment Magazine Testing and Assessments - An Employers Guide to Good Practices Testing and Assessments - DOL The Rainmaker Group - Possibility Maximization An amazing group of people commited to making a difference in the world they live - one soul, one organization, one Customer Experience at a time. .

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Blog Middle Management Talent Management Human Resources 157

Marshall Goldsmith

MARCH 28, 2016

On American Airlines alone I have over 11 million frequent flyer miles. On the occasional flight, there are two flight attendants, one is positive motivated upbeat and enthusiastic – while the other is negative, bitter, angry and cynical. Most flight attendants do a great job. I’m sure you have been on this flight before.

Airlines 70

Airlines Video Human Resources Blog 70

Tanveer Naseer

APRIL 15, 2014

When it comes to seeking insights on the best leadership practices, the natural inclination is to look towards successful organizations like Southwest Airlines and Zappos for inspiration and guidance. What Leaders Need To Do To Create A Thriving Organization The Language Of Leadership.

Succession 276

Succession Politics Delegation Commitment 276

Harvard Business Review

NOVEMBER 25, 2015

Reshaping the workers’ motive resulted in better performance. The work of many researchers has found that the first three motives tend to increase performance, while the latter three hurt it. Play is when you are motivated by the work itself. Indirect motives, however, tend to reduce it.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Harvard Business Review

DECEMBER 2, 2015

Southwest Airlines receives a job application every two seconds. We also conduct what we call a career motivation interview to determine if the candidate really understands the job he or she is applying for and if it is aligned with his or her career goals. Insight Center. How to Be a Company That Employees Love.

Airlines 8

Airlines Review Engineering Career 8

Marshall Goldsmith

JULY 19, 2016

On American Airlines alone, I have over 11 million frequent flyer miles. On the occasional flight, there are two flight attendants, one is positive motivated upbeat and enthusiastic – while the other is negative, bitter, angry and cynical. Most flight attendants do a great job. I’m sure you have been on this flight before.

Video 70

Video Airlines Human Resources CEO 70

Strategy Driven

JANUARY 17, 2014

A business that invests in empathy devotes itself to understanding the emotional needs and motivations of its customers, and aligns itself to meet them. We know human motivation is extremely complex – typically people don’t say what they think, or even think what they report. All airlines are the same, except for their people.

ROE 50

ROE ROI Letter Airlines 50

HR Digest

OCTOBER 17, 2020

In worst hit parts of the world (especially Italy and China) many announcements have focused on compensation reduction for senior executives (especially in the hospitality, automobile and airline industries). The move is aimed at leading by example, motivating employees and ensuring business viability in the short-term.

Short-term 59

Short-term Committee Incentives Long-term 59

Harvard Business Review

OCTOBER 17, 2011

So when it comes to motivating employees to change, it should be no surprise that leaders who rely on rationality typically spend time and energy on the wrong things, send messages that miss the mark, and create frustrating unintended consequences. So rational leaders don't tap into the primary motivators of up to 80% of their workforce.

Motivation 15

Motivation Gordon Sharpe Airlines 15

Jason Womack

OCTOBER 5, 2014

I can work on an American Airlines flight over the Atlantic or Pacific Ocean, set up a “temporary office” at a Starwood hotel, or review client notes at a locally-owned, community-focused coffee shop. When I’m not motivated is the worst time to try to pump myself up. Where Do You Do What You Do? How do I clear the roadblocks ?

Productivity 159

Productivity Products Tips Travel 159

Coaching Tip

FEBRUARY 23, 2012

4) Seek to inspire, not just motivate. That requires moving from coercive or motivational leadership that uses sticks or carrots to extract performance and allegiance out of people to inspirational leadership that inspires commitment and innovation and hope in people. 6) Give trust away.

How To 110

How To Airlines Media Innovation 110

Tanveer Naseer

AUGUST 23, 2011

Just as an airline pilot has to make course adjustments to compensate for wind and other weather elements, so too should organizational leaders take into account how conditions have evolved and changed as their team’s efforts progressed. Is the team still motivated about our shared goals?

Review 202

Review Goal Course Learning-by-Doing 202