Strategy Driven

MARCH 4, 2013

Ever get poor service at an airline? It happens because the people who work at the airlines are undertrained, poorly managed, feel put upon by their management and their leadership, underpaid, rarely if ever praised, and are exposed to constant customer complaints. REALITY: The customer provides the money for their paycheck).

Airlines 50

Airlines Loyalty Customer Loyalty Training 50

Strategy Driven

MARCH 24, 2014

MIXED RAP: American Airlines, Goldman Sachs, JC Penney, DISH Network. If you enjoyed this article, let us keep you up-to-date on other newly published insights by signing up for our complimentary StrategyDriven Newsletter. All airlines are the same, except for their people. Profit is way more than money. All rights reserved.

Reputation 52

Reputation Airlines Loyalty Customer Loyalty 52

Strategy Driven

JANUARY 17, 2014

When we had the opportunity to conduct customer research for United Airlines (2008) we learned that customers expect a certain lack of control when flying, and that telling a customer he/she can ‘control’ the experience is a turn-off since it isn’t true. All airlines are the same, except for their people.

ROE 50

ROE ROI Letter Airlines 50

Strategy Driven

NOVEMBER 27, 2013

If you enjoyed this article, let us keep you up-to-date on other newly published insights by signing up for our complimentary StrategyDriven Newsletter. All airlines are the same, except for their people. You just finished reading Blurred Lines: Setting Healthy Boundaries at Work ! Consider leaving a comment! All rights reserved.

Competitive Advantage 58

Competitive Advantage Bottom-up Airlines Project 58

Strategy Driven

AUGUST 14, 2013

“We have a strategic plan,” said Southwest Airlines founder and retired CEO, Herb Kelleher. If you enjoyed this article, let us keep you up-to-date on other newly published insights by signing up for our complimentary StrategyDriven Newsletter. “It’s called doing things!” Consider leaving a comment!

Innovation 58

Innovation Strategy Customer Loyalty Loyalty 58

Strategy Driven

JUNE 19, 2014

If you enjoyed this article, let us keep you up-to-date on other newly published insights by signing up for our complimentary StrategyDriven Newsletter. Relate Articles: All airlines are the same, except for their people. You just finished reading Why Our Employees Asked Us To Stop Giving Away Cars ! Consider leaving a comment!

Call Center 97

Call Center Incentives Library Document 97

Strategy Driven

OCTOBER 21, 2013

Then define what is memorable and how everyone can achieve memorability with daily interactions (Southwest Airlines does it with friendly people and humor). If you enjoyed this article, let us keep you up-to-date on other newly published insights by signing up for our complimentary StrategyDriven Newsletter. Consider leaving a comment!

Customer Loyalty 64

Customer Loyalty Reputation Loyalty Competitive Advantage 64

Strategy Driven

FEBRUARY 4, 2013

Southwest Airlines is anything but politically correct. If you enjoyed this article, let us keep you up-to-date on other newly published insights by signing up for our complimentary StrategyDriven Newsletter. Makes me smile and feel sad all at once. Jeez, I wonder if there’s a correlation! ! Consider leaving a comment!

Politics 50

Politics Customer Loyalty Airlines Creativity 50

Strategy Driven

JULY 25, 2012

Ask Zappos, ask Southwest Airlines, ask Apple, ask Jimmie Buffett and ask CMI (that is us). If you enjoyed this article, let us keep you up-to-date on other newly published insights by signing up for our complimentary StrategyDriven Newsletter. Why are Raving fans a good thing? What companies do not have competition?

Team 52

Team BHAG Blanchard Airlines 52

Strategy Driven

JANUARY 21, 2011

For Southwest Airlines, it was about how they could maintain the current schedule with fewer planes. Email This Post | Print Post | Sign up for our Email Newsletter Speak Your Mind Tell us what youre thinking. It starts by creating a culture that encourages employees to do what’s right for the customer. Keep it simple.

Real Estate 66

Real Estate Magazine Rogers Long-term 66

Strategy Driven

JUNE 30, 2014

Power and Associates gives ‘customer satisfaction’ awards to airlines. If you enjoyed this article, let us keep you up-to-date on other newly published insights by signing up for our complimentary StrategyDriven Newsletter. Insincere follow-up. Call looking for money. Customer satisfaction. Ask for (beg for) referrals.

Media 63

Media Proposal Customer Loyalty Competitive Advantage 63

Next Level Blog

JULY 14, 2010

Doing so abdicates all control of the trip to the airlines. The Business Travel Diva’s Rules for Family Vacations (Section 1: Pre-Flight Checklist) 1. Under no circumstances will luggage be checked. If it can’t fit in a standard size roll aboard and one (that means one people) small carryon bag, it’s not going.

Travel 236

Travel Blog Executive Coaching Learning-by-Doing 236

Strategy Driven

OCTOBER 29, 2012

Blackberry, American Airlines, Barnes & Noble, Microsoft, and Tiger Woods to name a few. If you enjoyed this article, let us keep you up-to-date on other newly published insights by signing up for our complimentary StrategyDriven Newsletter. NOTE WELL: Then there are the brands that USED to be #1 and have fallen to #2 or lower.

Brand 50

Brand Reputation Customer Loyalty Industry 50

Kevin Eikenberry

JANUARY 22, 2011

Unleash Your Remarkable Potential Newsletter Video Insights Connect With Me Ask Me A Question Public Workshop Dates Bud To Boss – Indianapolis, In Public Workshop Information Special Reports Online MBA Rankings This site runs on the Thesis theme for Wordpress.

Creativity 183

Creativity Workshop Blog Video 183

Harvard Business Review

NOVEMBER 23, 2010

A passenger jet belonging to a cut-rate airline had recently crashed into the Florida Everglades, and Kinsley argued in Slate that it was appropriate for discount airlines to be more dangerous than the major carriers. The chance of getting killed in a crash on a given flight on a major airline is roughly 1 in 10 million.

Airlines 14

Airlines Report Guidelines Discount 14

Rajesh Setty

AUGUST 10, 2008

You REALLY should subscribe to our newsletter too - you will get exclusive content that is NOT featured on this blog once or twice a month. The points are redeemable for Visa gift cards It’s like earning credit card or airline points just for searching. Its even 100% free! Rajesh Setty Entrepreneur.

Engineering 28

Engineering Licensing Newsletter Blog 28

Women on Business

JANUARY 24, 2011

When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Design stems from USE.

Press Release 100

Press Release Discount Sharpe Advertising 100

Strategy Driven

NOVEMBER 7, 2011

As facilitator, consultant, and coach she shapes and builds corporate competencies for major corporations such as General Motors, MB Financial, and United Airlines. You just finished reading Buy-In - The Imperative Strategy ! Consider leaving a comment! This content is intended for personal and non-commercial use only. All rights reserved.

Strategy 70

Strategy Kotter RASCI Motivation 70

Strategy Driven

OCTOBER 21, 2011

Many major companies, such as Southwest Airlines, UPS, Chick-fil-A, Best Buy, Yum! If you enjoyed this article, let us keep you up-to-date on other newly published insights by signing up for our complimentary StrategyDriven Newsletter Copyright 2007-2011 by StrategyDriven, Inc. Consider leaving a comment! All rights reserved.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

NOVEMBER 23, 2010

As I think about companies that compete on consistent, low cost, reliable operations, most have or had leaders who were process innovators, such as Herb Kelleher at Southwest Airlines, Sam Walton at Wal-Mart, Ray Kroc at McDonalds, Jeff Bezos at Amazon.com, and Fred Smith at FedEx.

Process 15

Process CEO Insurance Banking 15

Strategy Driven

OCTOBER 4, 2013

airline industry reported an operating loss of more than $10 billion in 2001 and a net loss of almost $8 billion, according to Air Carrier Financial Statistics Quarterly, a compilation of airline financial reports issued by the U.S. An additional 28 percent, or 32,044 workers, had been employed in hotels and motels. About the Author.

Crisis 60

Crisis Airlines Transportation Crisis Management 60

CO2

AUGUST 2, 2011

There is a great deal of complexity in the airline coding system, but once you understand this system and how to leverage this information, you will save hundreds of dollars and travel in greater comfort. Yes, I believe that there should be no more overpaying for airline tickets, being stuck in a bad seat, or having a trip ruined by others.

Travel 98

Travel Books Airlines Budgeting 98

Strategy Driven

FEBRUARY 9, 2015

Power gives the customer satisfaction award to an airline, what could the category possibly be? If you enjoyed this article, let us keep you up-to-date on other newly published insights by signing up for our complimentary StrategyDriven Newsletter. Relate Articles: All airlines are the same, except for their people.

ROI 50

ROI Customer Loyalty Airlines Loyalty 50

CO2

JUNE 29, 2010

The 9/11 terrorist attacks; the Mumbai, Bali, and London Tube bombings; the attempted bombing of a Delta airlines flight in December 2009; and suicide bomber attacks in Iraq and Afghanistan are examples of the personal magnetism of Oussama Bin-Laden and the Al-Qaeda cause.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Strategy Driven

FEBRUARY 4, 2011

Airlines say that delays caused by air traffic controllers cost them a combined $4 billion per year. For every 1-cent reduction in the cost of jet fuel, the airlines save $170 million. Email This Post | Print Post | Sign up for our Email Newsletter Speak Your Mind Tell us what youre thinking. Cargo theft costs the U.S.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Strategy Driven

MARCH 28, 2011

She was one of the five founding executives of JetBlue Airways; Chief People Officer for Southwest Airlines; and Executive Vice President of Team Services at Doubletree and Promus Hotel Corporations. To read Ann’s complete biography, click here. Copyright 2007-2011 by StrategyDriven, Inc.

Environment 70

Environment Covey Airlines Mission Statement 70

Strategy Driven

OCTOBER 18, 2013

Going to the government and asking for bailout loans is quite chancy, as the airlines have learned recently. If you enjoyed this article, let us keep you up-to-date on other newly published insights by signing up for our complimentary StrategyDriven Newsletter. Reclaim Company’s Good Name, Chrysler bankruptcy.

Crisis 72

Crisis Crisis Management Budgeting Risk Management 72

Harvard Business Review

JANUARY 8, 2015

So empathy is de-prioritized, and relegated to the status of just yet another HR initiative that looks good in the company newsletter. Few would have been surprised to see the airline Ryanair down at 99th. It is seen as a soft and frilly add-on rather than a core tool.

Emotional Intelligence 8

Emotional Intelligence Media Sample Banking 8

Strategy Driven

MARCH 11, 2011

In my opinion, deregulation, as a whole, has worked negatively upon business and society (banking, airlines, trucking, and broadcasting), and the SEC is no exception. In my opinion, Congress should look at re-regulating certain industries (oil & gas, utilities, airlines, banking, trucking, broadcasting). Congressional Hearings.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57