Lead Change Blog

JULY 17, 2015

When Southwest Airlines employees tell of CEO Gary Kelly’s dressing as KISS for their annual Halloween party, they are really saying, “We are supposed to have fun.” Employees are much more focused when they can operate from a wholesome, solid (no BS) position. Stories telegraph a set of norms unique to the organization.

Airlines 150

Airlines CEO Storytelling Learning-by-Doing 150

Leading Blog

JANUARY 14, 2019

You establish a distinctive competitive position by amplifying your strengths, rather than engaging in knee-jerk efforts to imitate your competition. American Airlines competes against Skype and WebEx, not just Delta and United.”. Consequently, they adopt copycat approaches rather than creating distinctive strategies.”.

Creativity 272

Creativity Benchmarking Learning-by-Doing Construction 272

Skip Prichard

OCTOBER 12, 2020

It’s about turning negative into positive and finding the glass half full. It sounds fluffy but self-care is like putting on the airline mask. The best leaders I’ve seen know what they’re good at – some are operating leaders, some turn-around, some growth-oriented leaders. Boost Your Positive Intake. It kept us connected.

Open-book 143

Open-book Self-aware Books Airlines 143

Frank Sonnenberg Online

JUNE 21, 2021

Even positive change produces stress. Being Change-friendly operates from a platform of respect and caring, not intimidation and contention. Whether you operate in a large corporation, in a small company, or in a non-profit organization, CHANGE-friendly IMPLEMENTATION can help you navigate change successfully.

Hotels 124

Hotels Stress Resistance Restructuring 124

Strategy Driven

OCTOBER 4, 2013

Putting more emphasis upon the positive ingredients and happenings in the community. airline industry reported an operating loss of more than $10 billion in 2001 and a net loss of almost $8 billion, according to Air Carrier Financial Statistics Quarterly, a compilation of airline financial reports issued by the U.S.

Crisis 60

Crisis Airlines Transportation Crisis Management 60

Harvard Business Review

AUGUST 15, 2013

Near the beginning of the complaint that the Justice Department, five states, and the District of Columbia filed this week in an attempt to halt the merger of US Airways and American Airlines is a sentence that cannot help but make a person stop and think. Then again, airline safety has remained the subject of government regulation.

Airlines 8

Airlines Transportation Travel Industry 8

Lead on Purpose

NOVEMBER 10, 2012

Operating without clear strategy could ultimately leave you with the potential to be doomed to failure. Kevin Panozza started a SalesForce in Australia out of the ashes of a failed airline he used to work for. On his return the whole climate changed, and the company returned to regain it’s coveted position.

Leadership 227

Leadership Education Short-term Competitive Advantage 227

Tanveer Naseer

SEPTEMBER 17, 2013

In other words, in our pursuit to create meaning through our shared efforts, we need to ensure that we’re creating value not just for our customers or shareholders, but also for our employees, if not also for the community in which we operate. That this is something that only we could do.

Organization 274

Organization Conference Audience Globalization 274

CO2

JUNE 17, 2013

Before long, you were promoted to a management position. The airline industry has found, for instance, that under stressful conditions pilots who go into command-and-control mode have a higher failure rate than those who ask for feedback from their crew before making any decisions.

Charisma 129

Charisma Teamwork Class Airlines 129

HR Digest

OCTOBER 17, 2020

These key areas include: Manage operations with minimal loss and disruption to daily business flow. Many organizations aren’t in a position to retain their people, let alone stimulate feelings of financial security and solidarity with bonuses and rewards. While organizations that face a survival threat (e.g.

Short-term 59

Short-term Committee Incentives Long-term 59

Strategy Driven

FEBRUARY 9, 2015

Power gives the customer satisfaction award to an airline, what could the category possibly be? Here are the most prominent examples : Provide positive attitude training for everyone in the company. The receptionist or telephone operator. Return on positive social media posts. Let’s get real here, when J.D. Least crappy?

ROI 50

ROI Customer Loyalty Airlines Loyalty 50

HR Digest

OCTOBER 17, 2020

These key areas include: Manage operations with minimal loss and disruption to daily business flow. Many organizations aren’t in a position to retain their people, let alone stimulate feelings of financial security and solidarity with bonuses and rewards. While organizations that face a survival threat (e.g.

Short-term 52

Short-term Committee Incentives Long-term 52

First Friday Book Synopsis

AUGUST 10, 2011

Hopefully, a high percentage of those who share a workplace — at all levels and in all areas of operation — are positively and productively [.]. Over the years, I have probably read and then reviewed about 65-70 books in which their authors discuss one or more aspects of organizational culture.

Review 80

Review Operations Productivity Products 80

The Empowered Buisness

NOVEMBER 29, 2013

Through his own life story, Jaworski posits that a real leader sets the stage on which “predictable miracles, ” seemingly synchronistic in nature, can – and do – occur. What often prevents us from ‘being present, ‘ is what Scharmer calls our blind spot, the inner place from which each of us operates.

Books 113

Books Leadership Open-book Learning-by-Doing 113

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Servant leadership has proven successful and has a positive impact for the long term, time and again. And Kelleher would say, “not on my airline.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Servant leadership has proven successful and has a positive impact for the long term, time and again. And Kelleher would say, “not on my airline.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

JUNE 15, 2018

So, we began to talk about the idea of moving back to Indianapolis if we could find the right position. What they were looking for was the kind of experiences and skills I had, and so I applied for the position and was hired in the beginning of 1990. I was familiar with Robert Greenleaf, and with servant-leadership. Ben : Yeah!

Greenleaf 125

Greenleaf Servant Leader Leadership Learning-by-Doing 125

Skip Prichard

OCTOBER 28, 2019

The result is a set of refreshingly candid and original perspectives on pretty much every aspect of working life – from how we define success to how we establish positive, productive cultures where emotional honesty is appreciated. He operates in a world where craft and artistry are real positives. Lidell, Buchanan.

Wilde 67

Wilde Brand Open-book Creativity 67

Skip Prichard

OCTOBER 14, 2019

Although none are perfect, they operate in a way that generates engagement and fulfillment for their employees, delight and loyalty for their customers, positive contributions to their communities and to the environment, and excellent returns for their owners and investors. Not by position. Not by power. Not by money.

How To 83

How To Simon Learning-by-Doing Organization 83

Coaching Tip

JANUARY 27, 2011

Now, Mr. Page is assuming the CEO position. His rise to glory with Virgin Airlines was seen as a direct result of his "take no prisoners" personal aggressiveness. One can hardly imagine a decentralized decision- making process in his operations. Virgin Group. Take a clear rock star - Richard Branson.

Succession 113

Succession Welch Leadership Diversity 113

Modern Servant Leader

JUNE 15, 2018

So, we began to talk about the idea of moving back to Indianapolis if we could find the right position. What they were looking for was the kind of experiences and skills I had, and so I applied for the position and was hired in the beginning of 1990. I was familiar with Robert Greenleaf, and with servant-leadership. Ben : Yeah!

Greenleaf 100

Greenleaf Servant Leader Leadership Learning-by-Doing 100

The Practical Leader

JULY 7, 2011

There’s been a barrage of criticism and handwringing among some Canadians that RIM may go the way of Nortel Networks and slip from its dominant position to irrelevance and oblivion (Nortel is now bankrupt.). Learning from Southwest Airlines: Nurturing a Culture of Volunteerism. Their stock price has dropped off a cliff this year.

Leadership 51

Leadership Airlines Collins Price 51

Harvard Business Review

JANUARY 27, 2016

As president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, he’d been under enormous pressure in recent months. When the door to the jet bridge opened, he and the rest of the crew filed into the plane and spread out to their assigned positions. There Are Tricks.

Case Study 8

Case Study Airlines COO CFO 8

Strategy Driven

OCTOBER 18, 2013

Having done so put the city in the position of responding to the unthinkable on September 11, 2001. Tylenol mobilized public support, with the company also positioned as the victim. Going to the government and asking for bailout loans is quite chancy, as the airlines have learned recently. Seeking to facilitate U.S.

Crisis 72

Crisis Crisis Management Budgeting Risk Management 72

LDRLB

MAY 26, 2014

That’s not our market position, so we don’t need to worry about it. That’s what happened, remember, in the airline industry. It was a crash deregulation in the late ‘70s, and you had this crazy … All the airlines, suddenly everybody became a national airline. The managers just don’t have the tool set often to operate.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

JUNE 12, 2015

That’s because the systems gather performance, weather, flight path and other data and feed it over the Industrial Internet to the cloud, so that it can be crunched by software and analytical engines built and operated by GE Aviation’s Flight Efficiency Services unit. Doesn’t seem like much?

Airlines 8

Airlines EVA Efficiency System 8

Harvard Business Review

APRIL 19, 2017

A case in point is the recent United Airlines public relations fiasco that resulted when security personnel forcibly removed a ticketed customer from his plane seat to make room for one of its employees. Honor customers’ “perceived contract,” not the company’s legal contract.

Company 9

Company Airlines Meyer Hotels 9

Skip Prichard

OCTOBER 21, 2019

Oleg is a thought leader, author, business educator and consultant with over 25 years of experience operating businesses and consulting Fortune 500. Competencies and growth of employees depend on what culture the leader cultivates – positive or negative. This is an excerpt from Leaderology by Dr. Oleg Konovalov.

Leadership 88

Leadership Diversity Learning-by-Doing Licensing 88

The Idolbuster

JULY 10, 2012

That just amazed me that there were people out there like that.” Simon discovered that he had been operating according to a different set of values than some of his coworkers. Here is a table of quotes that support the position. Airline safety instruction. He would do what it took to get ahead.

Simon 37

Simon Airlines Guidelines Definition 37

Harvard Business Review

MARCH 22, 2012

Strange to say, the story was about an airline, and it wasn't a travel nightmare. Instead, it involved the recently bankrupt American Airlines doing something extraordinary — by putting kindness to work. Most airline personnel would have stopped there and offered to book the next available flight — for a fee.

Strategy 17

Strategy Airlines Hotels Heskett 17

Harvard Business Review

JANUARY 28, 2014

Even many large corporations are easily forgotten — like those in the airline industry. Once the largest domestic airline, TWA introduced many ground-breaking developments and embodied the glamour of air travel. Or Singapore Airlines. Remember TWA? Compare that to what would happen if Southwest closed its doors.

Airlines 9

Airlines Brand Travel Learning-by-Doing 9

Harvard Business Review

APRIL 12, 2016

If you are to succeed in business model design, it’s important to understand what a new model actually is and how it differs from mere positioning. We see positioning in the airline industry. Positioning was once solely at play with customers choosing one retailer over another.

Business Model 8

Business Model Airlines Retail Travel 8

Harvard Business Review

OCTOBER 12, 2016

Return on Improved Performance (ROIP) – similar to Return on Investment – measures the value of improved performance in a given position (i.e., Let’s look at an example that most of us directly interact with for hundreds, if not thousands, of hours annually: the airline industry.

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

Harvard Business Review

DECEMBER 2, 2016

For example, they learned about scheduling from the just-in-time practices of the upscale Dutch supermarket chain Albert Heijn and KLM, the Netherlands’ flagship airline. An example of a more complex change to the hospital’s operations is the newly created culture and training program called “Eye Care Air.”

Health Care 8

Health Care Airlines CFO Operations 8

Harvard Business Review

FEBRUARY 6, 2018

Although the list is certainly not perfect — it has been criticized for profiling and false positives, among other things — its effectiveness makes this type of intelligence-based defense worthy of consideration by all organizations that are regularly targeted by cyberthreats. The No-Fly List is only one tactic that the U.S.

Company 8

Company Airlines Automotive Tools 8

Strategy Driven

FEBRUARY 4, 2011

Tactics deemed as ’standard operating procedure’ for some companies were exposed and ridiculed by others. Operational Statistics. A major report to the United Nations Millennium Summit calls for changes in the way in which peacekeeping operations are organized and financed. Financial Position. Yet, only 5.1%

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Harvard Business Review

MAY 9, 2016

Al Ries and Jack Trout capture the essence of this model in their classic book Positioning: The Battle for Your Mind. For example, in the hospitality industry most brands operate with the roles of host/guest. In the taxi and livery industry, cabs and limo services have operated with the roles of driver/passenger.

Brand 8

Brand Airlines Health Care Trout 8