Leading Blog

JANUARY 16, 2023

It needed to be rooted in a point of difference that customers would find important and engaging, especially given the context of a faltering economy and stingy spending on discretionary products like mattresses. The answer to our new client’s dilemma lay hidden in his company’s extraordinary commitment to sales process and training.

Brand 289

Brand Advertising Marketing Strategy Competitive Advantage 289

The Practical Leader

JUNE 23, 2021

That’s particularly true in the airline industry. Airline revenues collapsed while fixed costs stayed high. If you’re going to bet on an airline most likely to soar as travel resumes, put your money on Southwest Airlines. They were named the #1 U.S. So, what’s love got to do with it?

Airlines 64

Airlines Fixed Costs Collins Video 64

Lead Change Blog

MAY 4, 2021

We’re excited to share posts from leadership experts from around the globe on the topics of communication, development, engagement, motivation, productivity, team building, and more. Productivity. Eileen explains: “ Eileen reminisces about an airline trip taken on her 30th wedding anniversary where she met the amazing Beth.

Leadership Development 365

Leadership Development Development Leadership Ethics 365

Mills Scofield

APRIL 14, 2019

Boeing 737 Max in production. How many other intricate, interdependently constructed products made in the 1960s are still around? And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. As far as we know, the physical laws of nature are true and fixed on earth.

Software 91

Software Supply Chain Airlines Leadership 91

Leadership Freak

DECEMBER 27, 2012

The former CEO of Southwest Airlines, Jim Parker, told me, “Don’t set artificial goals for yourself.” Production and profitability are useful and necessary but never enough. Begin with noble ends: Leadership is about people. Set people goals. Increasing profits by 6% is important but not noble.

Goal 229

Goal Airlines CEO Productivity 229

Lead Change Blog

SEPTEMBER 12, 2017

I once asked company leaders what they saw in their products. Most of the responses were descriptions of the product, until one leader said he saw peace. Isn’t a picture of peace more inspiring than a picture of your products? More importantly, what are the stories of how your company is affecting lives? All are servant-led.

Blanchard 238

Blanchard Airlines Survey Company 238

The Horizons Tracker

JULY 30, 2023

Overcoming borders While firms continue to benefit from knowledge diffusion and the production of global collaborative patents, national borders remain a significant impediment. For decades, airports and policymakers have provided incentives to airlines to initiate nonstop flights.

Travel 98

Travel Innovation Airlines Incentives 98

Michael Lee Stallard

MAY 4, 2011

Here is a video from YouTube of a conversation I had earlier this year about leadership, employee engagement, productivity and innovation with Dr. Homer Erekson, Dean of TCU’s Neeley School of Business.

Airlines 252

Airlines Video CEO Innovation 252

Coaching Tip

DECEMBER 23, 2016

and Southwest Airlines are the most recommended. I go by my favorite airline: 10% 5. AIRLINE NET PROMOTER SCORES SHOW. airline name] for holiday travel to a friend or. VIRGIN AMERICA: NPS of -48 Negative NPS results across several major airline. to share about your favorite brands, products, and services?

Travel 70

Travel Brand Airlines Hotels 70

Modern Servant Leader

MAY 15, 2012

When actor/director Kevin Smith ( Clerks , Dogma and more) was removed from a Southwest Airlines flight, because the crew believed he was large enough to require two seats, Smith blasted Southwest on Twitter. The airline apologized to Smith for any offense. Southwest Airlines responded with integrity to Kevin Smith's complaints.

Media 197

Media Airlines Quality Focus Group 197

Kevin Eikenberry

JANUARY 2, 2013

I travel enough to have lots of travel and airline stories. In fact, I am typically very productive on airplanes, even when the seating space is tight. Overall, I have as many positive ones as negative ones. Today, however, I want to talk about one of “those” travel days. This particularly interesting travel happened about [.].

Airlines 192

Airlines Travel Positioning Productivity 192

The Horizons Tracker

AUGUST 2, 2021

This in turn results in a lack of differentiation between suppliers and the commoditization of the product. Barely months after the release of the DC-10, design flaws were noticed in the cargo door of the plane that resulted in a number of incidents, including the death of 346 people in a Turkish Airlines crash.

Innovation 130

Innovation IPO Mass Marketing Early Adopters 130

HR Digest

SEPTEMBER 2, 2021

Cardinal Health: The global pharmaceutical distributor and medical products supplier sent a memo to U.S. Delta Air Lines: The airline issued a vaccine mandate requiring unvaccinated workers to pay an additional $200 per month to remain on Delta’s health plan. productions must also be vaccinated. United Airlines: The U.S.

Company 98

Company Offshoring Airlines Banking 98

Harvard Business Review

APRIL 5, 2022

Lessons in enterprise AR’s potential from China Southern Airlines.

Airlines 16

Airlines Operations Supply Chain Productivity 16

Great Leadership By Dan

OCTOBER 15, 2015

On the first point, people need look no further than restaurants and airlines. Southwest Airlines is a great example; flight attendants and pilots joke all the time. Contrast this with virtually all other American airlines, whose people sport grim looks and often act irritably with customers. Which airlines perform the best?

Airlines 120

Airlines Human Resources Mayo Politics 120

In the CEO Afterlife

JULY 2, 2013

Marketers of food, health and beauty aids, and laundry detergents became so hung up with image differentiation that they overlooked the inherent value of the product, and private labels picked up the slack. Airlines, cable providers, telecommunication firms, and credit card companies promise customer service every day. Few deliver it.

Marketing 257

Marketing Levitt Telecommunications Brand 257

Lead from Within

APRIL 14, 2020

Recently the CEO of Southwest Airlines took a 10 percent pay cut to help their employees out. Then do everything you can to keep your company and people engaged and productive. If they need financial support to help them through, be creative in finding ways to provide it, and if money needs to come from somewhere, take it from the top.

How To 218

How To Airlines Uncertainty Creativity 218

Joseph Lalonde

JANUARY 22, 2023

supply delays, or incorrect production. He tried calling Trailblazer Airlines, but the receptionist wouldn’t take his call. Great leaders anticipate delays – Leadership lessons from Plane Click To Tweet When planning projects or forecasting, we have to account for delays. Delays happen all of the time. Be ready for delays.

Leadership 336

Leadership Film Taylorism Taylor 336

Rich Gee Group

AUGUST 26, 2014

Whenever a new product, idea, solution, or strategy comes along, we sometimes catch ourselves getting distracted and focusing a lot of our efforts towards our Shiny Object. We all like Shiny Objects. We’re attracted to them. Like moths to a flame. It can be anything. The ones who take us from our Destiny. Why does this happen?

Objective 232

Objective How To Airlines Tips 232

Lead Change Blog

JANUARY 24, 2019

My father worked for United Airlines in a variety of executive positions, rising up to becoming the assistant to the president. Both of my parents took their roles seriously, shaping their kids to be independent, productive individuals. Nothing of me is original. I am the combined effort of everyone I’ve ever known.

Succession 235

Succession Restructuring Airlines Constraint 235

Great Leadership By Dan

SEPTEMBER 16, 2013

It''s magical, it doesn''t cost you anything, and it WILL increase productivity and job satisfaction. Same with Southwestern Airline attendants – I’ve never seen two attendants do their inflight announcements the same way – and they truly seem to enjoy it when they do! It''s money.

Motivation 273

Motivation Airlines Delegation Micromanagement 273

HR Digest

MARCH 27, 2020

Many airline companies across the world nowadays look for flight attendants who can speak a foreign language. The airline industry is another field where multilingual people can reap big. For instance, if an airline is transiting flights between India and China, it would look for people who speak Mandarin. Flight Attendant.

Tourism 116

Tourism Airlines Travel Hotels 116

Great Leadership By Dan

FEBRUARY 19, 2019

Do you balance an insistence on accountability and productivity with your response to the human condition? These are examples of how transparency builds trust and benefits productivity. Your impact as leader spills over into the daily lives of your team. Do you handle the interpersonal details as well as you do policy nuts and bolts?

Objective 244

Objective Airlines Learning-by-Doing Ethics 244

The Horizons Tracker

SEPTEMBER 22, 2022

They could be directly tied to carbon emissions or to the development of low-carbon products and services. For instance, they could be narrowly focused on certain units or apply to the whole business. Alternatively, they could apply to the absolute emissions levels of the business or the emission intensity of it.

Metrics 87

Metrics Execution Supply Chain Incentives 87

HR Digest

DECEMBER 26, 2019

As the workplace ethos changed with technological advances and a new generation of workers, the focus has shifted to employee management and performance and productivity. “I Julie Weber, Vice President and Chief People Officer, Southwest Airlines. Julie Weber, Vice President and Chief People Officer, Southwest Airlines.

Mayo 98

Mayo Human Resources Airlines Agility 98

Joseph Lalonde

OCTOBER 10, 2014

Richard Branson of Virgin Airlines. You may think a person is awesome because he created a killer product that changed the world. Someone like: Steve Jobs of Apple Computers. Jim Bob, your neighbor who took the time to mow your grass one day. Tina Grey, the checkout clerk who made the checkout process an experience to remember.

How To 234

How To Airlines Blog Process 234

Lead Change Blog

FEBRUARY 17, 2016

We all went to school on how the Japanese transformed a rotten “made in Japan” reputation synonymous with junk into one that represented the pinnacle of zero defects products. We have a workforce that has largely embedded quality into the ethos of all production. Fun Leaders Are Real. Kevin and Jackie Freiberg’s great book, Nuts!

Six Sigma 150

Six Sigma TQM Airlines Wilde 150

Lead Change Blog

MAY 27, 2016

And of course even toy and entertainment companies have their own share of fun within their culture as well as in what they provide in services and products (the LEGO group). When our physical selves align with our mental selves in the workplace, we tap into a higher level of creativity, productivity, and commitment. Motivation.

Sports 170

Sports Airlines Wilde Environment 170

Leading Blog

JULY 25, 2019

The most important job for startups is to focus on their (probably one) product and to subsequently scale up. Established organizations have to entertain many more considerations with their complicated product portfolios and business structures.

Innovation 225

Innovation Organization Bottom-up Open-book 225

The Horizons Tracker

MARCH 30, 2021

Despite this general sense of exploitation, the food production sector is heavily reliant on migrant workers. The authors also highlight how the growth in low-cost airlines has made it easier for workers to find work in other countries. Valuable workers. This has led to a situation whereby there are around 5.5 A different picture.

Supply Chain 122

Supply Chain Airlines Globalization Price 122

Leading Blog

JANUARY 14, 2019

American Airlines competes against Skype and WebEx, not just Delta and United.”. Jeff Bezos and the people at Amazon use “time travel” frequently to stimulate innovative thinking about new products and services. One way to avoid this fixation is to learn from people outside of our industry. Avoiding this mindset takes courage.

Creativity 272

Creativity Benchmarking Learning-by-Doing Construction 272

Harvard Business Review

OCTOBER 24, 2023

This article describes how German automaker BMW and European airline Air France have developed new approaches to managing large projects aimed at creating fundamentally new products, ideas or that profoundly alter human behaviors.

Stage-Gate 18

Stage-Gate Project Management Airlines 18

Lead Change Blog

APRIL 4, 2016

Bring products to market at the wrong time or introduce an idea without understanding timing and the “garden” can quickly resemble a piece of scorched earth. Leaders face “El Niños”: market downturns, a coup in Africa, airline strikes, terrorist attacks. Grow, grow. Sell, sell. You name it.

Scenario Planning 150

Scenario Planning Airlines Leadership Fashion 150

The Practical Leader

JULY 13, 2011

The inner product ring is the basic, bare product, service, or core offering on its own. The customer appeal of that product or service depends on the extent to which it meets minimum requirements and specifications. Airlines are classic examples.

Productivity 49

Productivity Products Airlines Quality 49

Lead Change Blog

JUNE 16, 2016

In June, I found out that Captain Denny Flanagan, of United Airlines (UAL) retired after 30 years with UAL and 20 years Navy before that. So why shouldn’t we know about the “product” we are buying? PROLOGUE: I wrote this over 9 years ago. The CEO of United, Oscar Munoz, came to the airport to greet Captain Denny on his final flight.

Servant Leader 150

Servant Leader Leadership Airlines Travel 150

CEO Blog

MAY 19, 2014

Enrich your productivity by rejecting false shortcuts. We did not deliberately memorize numbers but knowing them created an efficiency. Now I think I could gain efficiency by memorizing a few things. Enrich your standing by trusting someone else. Enrich your organization by doing more than you''re asked.

Godin 157

Godin Banking Airlines Efficiency 157

In the CEO Afterlife

AUGUST 5, 2015

At a time when they should ‘do less, better,’ they are frantically adding more products, line extending brands, and adding endless features to products and services. Airlines, telecoms, and credit card companies promise customer satisfaction all the time; do they deliver it? The result is complexity. Promising service is easy.

Brand 100

Brand Airlines Bottom-up Marketing 100