HR Digest

DECEMBER 26, 2019

Building on the inclusive cultural environment of the company Fraccaro says, Mastercard has a Business Resource Group where employees can get involved in projects not part of their everyday work. Julie Weber, Vice President and Chief People Officer, Southwest Airlines.

Mayo 98

Mayo Human Resources Airlines Agility 98

First Friday Book Synopsis

JANUARY 30, 2013

Hollywood movie studios, Icelandic investment banks, British chocolate bars and Middle Eastern airlines figure amongst his time on the inside of Adland. His next project, Digital State: [.]. He is the author of The Better Mousetrap: Brand Invention in a Media Democracy, and a novel, Remember to Breathe.

Simon 89

Simon Airlines Brand Banking 89

Tanveer Naseer

FEBRUARY 21, 2012

Andrea is the founder of the Business Genome project and has led more than 250 business innovation initiatives with a variety of organizations, including Royal Dutch Shell (Asia-Pacific), Audi, Allstate, Continental Airlines, KPMG, and OnStar.

Innovation 189

Innovation Leadership Airlines Brand 189

Tanveer Naseer

FEBRUARY 14, 2011

It is easy to sit in our offices, thinking about the seemingly urgent matters, pondering our next big project, and thinking big things. You may remember the United Airlines commercial a number of years ago -. The punchline was handing everyone airline tickets (before e-tickets, so you know it is old) to go out and talk to Customers.

Airlines 217

Airlines Industry Tactics Newsletter 217

First Friday Book Synopsis

JANUARY 31, 2012

Andrea Kates (akates@BusinessGenome.com) is the founder of the Business Genome® project and author of the visionary bestselling business innovation book, Find Your Next (McGraw-Hill, November 2011).

Airlines 70

Airlines Entrepreneur Globalization Innovation 70

Leading Blog

JULY 25, 2019

The digital transformation projects that more and more organizations are initiating can typically be characterized as augmenting innovation. Japanese airline ANA commissioned a global competition via the XPRIZE Foundation to create the future of travel that has now resulted in targeting the next big market: Space.

Innovation 225

Innovation Organization Bottom-up Open-book 225

Strategy Driven

MARCH 2, 2021

The Brookings Institute, a little more than a year ago projected about 25% disruption of the U.S. An award-winning scholar, he has edited several major journals and consulted with American Airlines, AT&T, Dupont, Eli Lilly, FedEx, Lockheed Martin, Microsoft, NASA, and Sony, among many companies worldwide. Smith School of Business.

Airlines 122

Airlines Reputation Marketing Industry 122

Leading Blog

JANUARY 14, 2019

American Airlines competes against Skype and WebEx, not just Delta and United.”. Andy Jassy, Senior Vice President of Amazon Web Services, explains that developers in his organization do not begin writing software code for a new project until they have drafted a hypothetical release for their new product offering. The Naysayer Mindset.

Creativity 272

Creativity Benchmarking Learning-by-Doing Construction 272

QAspire

FEBRUARY 22, 2015

Mark could not hold back his tears as he kept pleading to the staff members of Southwest Airlines to expedite the process and no one seemed to care. Was this an individual decision OR outcome of a culture that Southwest Airlines has built? I quickly visited their website to look for their values.

Airlines 70

Airlines Travel Brand Process 70

Lead Change Blog

JULY 29, 2016

Likewise, see if your workplace has service projects like building homes through Habitat for Humanity, volunteering in a soup kitchen, etc. Don’t ask for direct compliments, but ask people for their frank assessment of how you are doing, both your strengths and your weaknesses.

Audience 150

Audience Airlines Bond Bottom-up 150

Tanveer Naseer

SEPTEMBER 29, 2015

If you’re like most team leaders, you go into your team’s season or project or quarterly sales period with a goal. ” Southwest Airlines’ sought to “Become THE low-fare airline” in the nineties. The following is a guest piece by author Sean Glaze.

Team 100

Team Teamwork Airlines Goal 100

Harvard Business Review

NOVEMBER 23, 2011

The promotion was arguably in poor taste given the global economic downturn, but was also inargueably and acutely insensitive given the airline's current labor relations standoff with the unions representing its pilots, engineers, baggage handlers and caterers. Why airlines? And Qantas makes three.

Airlines 15

Airlines Media Travel Marketing 15

Change Starts Here

MARCH 5, 2015

Organizational change, or the change that happens at work, encompasses many different types of projects. While the general approach to influencing change is similar across projects, the specific details of how you implement each project will depend on what you’re trying to change. How would you describe your change project?

Six Sigma 60

Six Sigma Agility Franchising Airlines 60

The Practical Leader

AUGUST 16, 2023

Poor Managers Enervate, Effective Leaders Energize Management at an airline with deteriorating customer satisfaction issued a directive urging staff to smile and be nicer to passengers. Do you have data, or are you just projecting what you’d like it to be?

Energy 52

Energy Crisis Absenteeism Leadership 52

Skip Prichard

OCTOBER 12, 2020

It sounds fluffy but self-care is like putting on the airline mask. His oils and other art are out of this world, and I thought it would be awesome if he’d take the project on. I’ve also been really consistent about taking care of myself with a monthly massage, facial, mani/pedi. It kept us connected. It was an awesome collaboration.

Open-book 143

Open-book Self-aware Books Airlines 143

The Horizons Tracker

JULY 21, 2020

They suggest a reduction in business travel of up to 25% is possible, with this having a significant impact on airline revenues. The authors project that if the half of workers who could work from home did so 1 day per week, it would result in an annual CO2 reduction of 2.5%, which equates to taking 4.3 million cars off the road.

Long-term 94

Long-term Travel Airlines Technology 94

Harvard Business Review

APRIL 11, 2017

Among those that have met that fate in recent months are initiatives at Target, Alaska Airlines, Coca-Cola, the New York Times, and Chubb. The problems arise when projects need to be transferred to the business units for a large-scale launch. The problem isn’t that large companies lack good ideas. Is there enough communication?

Project 10

Project Innovation Press Release Survey 10

Tanveer Naseer

MARCH 12, 2013

Some of you may remember and be familiar with Servant Leadership, which started in the 1980’s and is still practiced by such corporate giants as Southwest Airlines, Aflac and many others. What incredible value and contribution Shelly brings to our team – we couldn’t achieve the same project success without her insights and actions.”

Power 277

Power Loyalty Bottom-up Learning-by-Doing 277

Strategy Driven

JULY 18, 2014

Pick a project you’re working on and use the time to brainstorm and throw out different ideas to move the project forward. All airlines are the same, except for their people. Designate one day a week where you and your colleagues agree to walk over to the other’s desk to talk in person rather than sending that email.

Teamwork 63

Teamwork Airlines Brainstorming Tips 63

HR Digest

OCTOBER 17, 2020

In worst hit parts of the world (especially Italy and China) many announcements have focused on compensation reduction for senior executives (especially in the hospitality, automobile and airline industries). Short-term decisions include temporary pay adjustments and suspension of incentives and bonuses that are projected to be unachievable.

Short-term 59

Short-term Committee Incentives Long-term 59

QAspire

NOVEMBER 4, 2009

It is only customer service that enhances quality of experience and makes an airline preferable over other. These inadvertent delays are a part of airline travel - but the way airline handles it goes a long way in building comfort with customers. Aviation is a customer service business more than anything else. Don’t Kill It!

Travel 84

Travel Airlines Learning-by-Doing Quality 84

Rajesh Setty

JULY 31, 2012

You would have heard this announcement before an airline takes off. ” The advice is valid beyond the scope of flying in an airline. The key part here is that “ if you have someone that you need to take care of, please take care of yourself first and then take care of them next. It’s a life lesson. Let me explain.

Airlines 43

Airlines Brand Advice Commitment 43

HR Digest

OCTOBER 17, 2020

In worst hit parts of the world (especially Italy and China) many announcements have focused on compensation reduction for senior executives (especially in the hospitality, automobile and airline industries). Short-term decisions include temporary pay adjustments and suspension of incentives and bonuses that are projected to be unachievable.

Short-term 52

Short-term Committee Incentives Long-term 52

Tanveer Naseer

AUGUST 23, 2011

Just as an airline pilot has to make course adjustments to compensate for wind and other weather elements, so too should organizational leaders take into account how conditions have evolved and changed as their team’s efforts progressed. What changes should we make in the upcoming months to ensure we stay on target?

Review 202

Review Goal Course Learning-by-Doing 202

Strategy Driven

NOVEMBER 27, 2013

Be warned, toxic people don’t like boundaries because they want to shift responsibilities according to their mood or the project. Set a limit on the amount of time you spend beyond the hours needed to complete projects. All airlines are the same, except for their people. They want to operate where they are most comfortable.

Competitive Advantage 58

Competitive Advantage Bottom-up Airlines Project 58

Strategy Driven

JUNE 19, 2014

Then implement a few projects that align with the values you have or would like to have in your business. Someone who specializes in projects that support the values you want in your business. Find a cause your team believes in and set up projects that rally around that cause. Buy copies and give them away or loan them out.

Call Center 97

Call Center Incentives Library Document 97

Strategy Driven

NOVEMBER 27, 2010

Distinguished Guests Robert Crandall, Former CEO, American Airlines Tony Fernandes, CEO, Asia Air John Krafcik, CEO, Hyundai Motor America Anand Mahindra, Vice Chairman & Managing Director, Mahindra & Mahindra Elon Musk, CEO, Tesla Motors David Neeleman, Founder, JetBlue Dr.

Transportation 50

Transportation Execution Simon Newsletter 50

The Practical Leader

DECEMBER 28, 2011

Cooper and Aymen Sawaf, Executive EQ: Emotional Intelligence in Leadership and Organizations. “Celebration is given high priority in both organizations (Wal-Mart and Southwest Airlines). In fact, when recognition is specific and deliberately delivered, it is even more motivating than money.”

Heskett 49

Heskett Emotional Intelligence Cooper Airlines 49

QAspire

DECEMBER 24, 2009

This is also the month when I announced my book #QUALITYtweet – 140 bite-sized ideas to deliver quality in every project. November 2009: What NOT to do in Customer Service 7 My ‘not-so-decent’ experience with an airline prompted this article, which enlists 7 things businesses should never do when dealing with customers. Don’t Kill It!

Blog 84

Blog Constraint Quality Directory 84

LDRLB

MAY 26, 2014

Actually, this project started probably three or four years ago when Paul’s last book came out, which is called Jumping the S-Curve. That’s what happened, remember, in the airline industry. It was a crash deregulation in the late ‘70s, and you had this crazy … All the airlines, suddenly everybody became a national airline.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

APRIL 26, 2011

That's exactly what Portuguese airport operator ANA Aeroportos de Portugal did in its quest to attract more major airlines and connecting routes. Their findings quickly confirmed that ANA's focus on its customers' customers would benefit the airlines, as well. The team kicked off by conducting in-airport interviews with travelers.

B2B 15

B2B Airlines Travel Stage-Gate 15

First Friday Book Synopsis

JANUARY 28, 2012

Andrea Kates (akates@BusinessGenome.com) is the founder of the Business Genome® project and author of the visionary bestselling business innovation book, Find Your Next (McGraw-Hill, November 2011).

Entrepreneur 75

Entrepreneur Globalization Innovation Project 75

Harvard Business Review

AUGUST 7, 2018

Worldwide, ownership exceeds 100 million units and is projected to reach 225 million by 2020. If consumers start turning regularly to smart speakers for their travel needs, they could end up interacting less and less with traditional airline, hotel, and even online travel agency brands.

Travel 9

Travel Industry Hotels Airlines 9

Harvard Business Review

NOVEMBER 1, 2011

Have you ever worked on a project that produced unexpected results ? In order to increase profitability, airlines now charge separately for many previously bundled services — such as checking baggage, providing seats with leg room, eating meals on-board, etc. Unintended consequences are common in business.

Airlines 12

Airlines Supply Chain Scenario Planning Travel 12

Harvard Business Review

APRIL 12, 2017

United Airlines has leapt into a brand disaster of mythic proportions. For example, in China, a critical growth market for the airlines, the disturbing passenger-shot video story has gone super-viral (likely in part because the passenger manhandled by United was Asian). Everyone expects an apology — and a real one.

Airlines 13

Airlines Brand Video Operations 13

Harvard Business Review

APRIL 3, 2015

I’m no road warrior, but I do clock an average of 100,000 miles a year, meaning I have some elite status on various airlines. Once I became too pregnant to fly, I decided to contact the airlines to make sure I could hold on to my miles despite the fact that most airlines have year-end deadlines for collection and rollover.

Media 8

Media Airlines Travel Brand 8

Harvard Business Review

JULY 19, 2017

Another interesting example of small, high precision data being used to make big gains with AI can be found in the airline industry. In 2015, Boeing launched the Aerospace Data Analytics Lab in partnership with Carnegie Mellon University to develop AI technology for airlines. How can you put these ideas to work for your company?

USP 8

USP Airlines Productivity Products 8