Modern Servant Leader

JANUARY 3, 2019

Herb Kelleher, the founder and Chairman Emeritus of Southwest Airlines , passed away today (January 3rd, 2019). Southwest Airlines 2011 Results Reflect Benefits of Servant Leadership. “You don’t hire for skills, you hire for attitude. You can always teach skills.” Thank you, Herb. Herb Kelleher Quotes.

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Servant Leader Airlines Loyalty Participative 162

Eric Jacobson

DECEMBER 28, 2011

Southwest Airlines celebrated its 40th this year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. The lessons provide good tips for business leaders.

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Airlines Travel Magazine Crisis 70

Eric Jacobson

JUNE 28, 2011

Southwest Airlines is celebrating its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. The lessons provide good tips for business leaders.

Airlines 82

Airlines Travel Magazine Crisis 82

Lead Change Blog

DECEMBER 10, 2018

I chuckled at the headline in an airline magazine as I planned this article. Leverage their interpersonal skills to communicate change initiatives and build excitement for them. “Change is in the air.” That’s a constant, as we repeatedly hear that the pace of change will never be slower than it is today.

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Team Airlines Brainstorming Morale 319

Talent Anarchy 1

AUGUST 26, 2023

Diverse Opportunities The transportation industry offers a plethora of career opportunities, catering to individuals with various skill sets and interests. This essential nature of transportation jobs ensures a consistent need for skilled workers. The transportation industry has a lot to offer in this regard: A.

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Transportation Career Airlines Industry 78

HR Digest

MARCH 27, 2020

In the professional front, a foreign language is an additional skill and adds diversity to a resume. For example, if a person is a native Spanish speaker who knows fluent English, then their translation skills would make them ideal for translating English into French. Learning at least one foreign language is a must for everyone.

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Tourism Airlines Travel Hotels 116

CQ Net - Management skills for everyone!

APRIL 21, 2019

A considerable body of evidence indicates that one reason for this strong safety track record in aviation is due to airlines conducting Crew Resource Management trainings as means to improve team performance. However, without a crew that performs well technology would be useless.

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CRM Resources Airlines Management 76

Eric Jacobson

MARCH 28, 2011

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture.

Airlines 66

Airlines Committee Leadership Styles Magazine 66

Lead Change Blog

MAY 4, 2021

Angela shares: “ We all have average performers on our teams, but a unique leadership skill set is needed to maximize individual and team success. Eileen explains: “ Eileen reminisces about an airline trip taken on her 30th wedding anniversary where she met the amazing Beth. . ” Find John on Twitter at @AwesomelySimple.

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Leadership Development Development Leadership Ethics 365

Lead Change Blog

NOVEMBER 4, 2019

Resiliency is a life skill, offering those of us who use growth potential strategies (GPS) a way to become wiser, stronger, and better through times of challenge or opportunity. Waiting… the boredom of watching airline repair crews work on your last flight of a long week. But strategies are not of the ready-fire-aim variety.

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Airlines Letter Creativity Software 172

Eric Jacobson

DECEMBER 3, 2009

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture.

Airlines 50

Airlines Committee Leadership Styles Magazine 50

Lead Change Blog

SEPTEMBER 12, 2017

Do you have faith in the talents and skills of the employees? Other companies besides Datron and the Servant Leadership Institute that have done this include Popeye’s Louisiana Kitchen, Starbucks, Ken Blanchard Companies, Southwest Airlines, and Chick-fil-A. Think about the way you’re thinking as a management team. All are servant-led.

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Blanchard Airlines Survey Company 238

Eric Jacobson

JANUARY 27, 2024

But nothing—I repeat, nothing—could be worse for your decision-making skills than that feeling of being invincible.” For example, regarding the importance of staying humble, Jacobs writes, “Coming out on top when your company is under attack feels thrilling in the moment.

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Entrepreneur Leadership Self-aware IPO 73

HR Digest

DECEMBER 26, 2019

Gherson has introduced employee engagement and skill programs to improve their efficacy in a fast-changing technological world. You need heightened self-awareness and the skills to discern cultural norms, adopting different world views, and styles of communicating, interacting and making decisions,” says Gherson.

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Mayo Human Resources Airlines Agility 98

Skip Prichard

JANUARY 14, 2020

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Southwest Airlines creatively spells words such as “luv” in its mission statement and internal documents. ” -Micah Solomon.

Airlines 108

Airlines Mission Statement Customer Loyalty Mayo 108

Modern Servant Leader

OCTOBER 24, 2014

Skilled Communication (Frick & Sipe). Herb Kelleher: Herb Kelleher , the charismatic co-founder and long-time CEO of Southwest Airlines was known to show a great deal of empathy throughout his leadership at the company. Previous servant leadership models defined many empathetic attributes as important to servant leaders.

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Servant Leader Greenleaf Airlines Definition 210

Lead Change Blog

MARCH 13, 2015

His leadership skill, coupled with his dynamic personality, dedication to higher purpose, love for his people, and will to succeed, as well as his lack of ego, has made Southwest a very successful company. Leadership Development change leadership Herb Kelleher Leadership Southwest Airlines Strategy succession planning'

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Planning Succession Airlines Training 150

HR Digest

AUGUST 26, 2022

Delta Airlines. The airline has been noted to provide jobs that accept felons. That being said, your skills and experiences are just as important. It is believed that the jobs offered to depend on the location of the franchise. One of the companies that hire felons will be Delta.

Company 52

Company Pre-Employment Screening Airlines Franchising 52

Lead Change Blog

APRIL 23, 2020

Regarding the powerful effect of leaders showing vulnerability to their teams, Colleen Barrett, president emeritus of Southwest Airlines has said, “People admire your strengths, but they respect your honesty regarding your vulnerability.”. R esilience. A simple definition of resilience is “the capacity to recover quickly from difficulties.”

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Collins Crisis Leadership Airlines 202

Lead on Purpose

NOVEMBER 10, 2012

Leadership skills can be taught. Strategic leaders must be able to select talent and encourage people in their teams to learn and grow each year through developing additional skills in line with the company strategy, taking on challenging tasks in order to increase their on-the-job education, and so on. Leaders that Change the Game.

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Leadership Education Short-term Competitive Advantage 227

CEO Blog

MAY 19, 2014

Enrich your skills by learning something new, something scary. We did not deliberately memorize numbers but knowing them created an efficiency. Now I think I could gain efficiency by memorizing a few things. Enrich your relationships by saying what needs to be said. Enrich your standing by trusting someone else.

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Godin Banking Airlines Efficiency 157

Great Leadership By Dan

APRIL 6, 2017

Former Alaska Airlines CEO John Kelly was a master at knowing when to take charge through one of his conative capabilities – innovating solutions. He also knew when and how to count on the traditionalists on his management team. Their recent experiences in business show that the pattern we have seen over decades remains consistently true.

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Delegation Airlines Seminar Bottom-up 217

My Own Coach

AUGUST 1, 2011

Brands such as Apple, Virgin, Starbucks and Southwest Airlines all have a common thread - a clear purpose, a strong leader and powerful stories. Over the time of my career, I have studied a number of successful organisations, known for customer service excellence.

Storytelling 44

Storytelling Skills Gordon Godin 44

CO2

FEBRUARY 2, 2017

As I was being checked in by SAS Airlines (the airline you might have read about at Harvard Business School), the woman at the counter realized she did not have a priority luggage tag, so she hopped over two other stations to fetch a handful. In general, the Geneva airport runs like a Swiss watch, as the saying goes. Checklists work.

Management 78

Management Airlines Efficiency Long-term 78

Leading Blog

OCTOBER 24, 2011

Then the authors compared those companies—Amgen, Biomet, Intel, Microsoft, Progressive Insurance, Southwest Airlines, Stryker—to similar, but less successful, "control" companies: Genentech, Kirschner, AMD, Apple, Safeco, PSA and United States Surgical. These 10Xers didn’t survive on chaos, they survived in chaos.

Contingency Plans 279

Contingency Plans Collins Creativity Airlines 279

HR Digest

NOVEMBER 19, 2019

Earlier, the options were limited; one became an airline employee like an air steward, hostess or pilot; or you worked your way through your travels mostly waitressing, nannying, fruit picking, etc. You can also bargain with airlines, hotels, unique destinations, restaurants, etc. CRUISE SHIP WORKER. Average annual salary: $40,000.

Travel 66

Travel Airlines Hotels Diversity 66

The Horizons Tracker

JULY 21, 2020

It’s a finding that Frey believe mirrors the challenges lower-skilled workers face in terms of technological change, with the 20th century significantly favoring skilled workers. They suggest a reduction in business travel of up to 25% is possible, with this having a significant impact on airline revenues.

Long-term 94

Long-term Travel Airlines Technology 94

Great Leadership By Dan

JUNE 16, 2012

New emotional and social intelligence research from Hay Group has shown that Empathy , Conflict Management, Self-Awareness and Influence are all key skills required for effective leadership in the matrix environment. Less than one third (31 percent) of individuals were found to hold strong conflict-management skills.

Environment 250

Environment Self-aware Leadership Emotional Intelligence 250

Tanveer Naseer

SEPTEMBER 29, 2015

” Southwest Airlines’ sought to “Become THE low-fare airline” in the nineties. You want something that stirs emotions and gives them a challenging and worthwhile purpose. One famous goal statement from the eighties was Pepsi’s “Beat Coke.” We had meals together. we did volunteer work together.

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Team Teamwork Airlines Goal 100

CO2

MARCH 6, 2012

One that surprised us was when we hired a senior VP from Northwest Airlines only to learn he had no, none, zip computer skills. We were a young tech company – “who doesn’t have computer skills?”

Organization 103

Organization Airlines Organizational Behavior Insurance 103

CO2

FEBRUARY 2, 2017

As I was being checked in by SAS Airlines (the airline you might have read about at Harvard Business School), the woman at the counter realized she did not have a priority luggage tag, so she hopped over two other stations to fetch a handful. In general, the Geneva airport runs like a Swiss watch, as the saying goes. Checklists work.

Management 60

Management Airlines Efficiency Long-term 60

Kate Nasser

NOVEMBER 4, 2021

Best in service insights fr Kate Nasser, The People Skills Coach™. Customer Service Mindset: Be a key link in the chain of success. It's service not servitude. The post Customer Service Mindset: Key Link in the Chain not Life in Chains | #custserv #LeadMorale appeared first on KateNasser.com.

Skills 80

Skills Succession Hotels Airlines 80

Mills Scofield

MAY 5, 2015

They are leading global airline, chemical, healthcare, pharmaceutical, and financial companies, among others. Educating myself about the fall of the Roman Empire may not provide direct, transferable skills to the corporate office, the quirky startup, or any particular field of work. Critical thinking skills.

CEO 70

CEO Microfinance Class Pharmaceuticals 70

Mills Scofield

MAY 5, 2015

They are leading global airline, chemical, healthcare, pharmaceutical, and financial companies, among others. Educating myself about the fall of the Roman Empire may not provide direct, transferable skills to the corporate office, the quirky startup, or any particular field of work. Critical thinking skills.

CEO 70

CEO Microfinance Class Pharmaceuticals 70

Decker Communication

JULY 10, 2019

As our chairman, Bert Decker likes to state in regards to flying various airlines: “ If the tray table is dirty, what is the engine like? Next time you have a town hall, an engagement survey, or an enlightening one-on-one, pay extra attention to pain points and what hidden weaknesses they reveal. What about the mechanics?”

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Airlines Training Engineering Learning-by-Doing 75

Chart Your Course

SEPTEMBER 21, 2015

These often include airline miles, concert tickets and gifts. Yoga helps its practitioners to manage stress, develop coping skills and to improve their overall mental well-being. You don’t have to be a Fortune 100 Company to provide great perks. Share credit card perks. Many companies get perks from using their company credit cards.

Class 100

Class Airlines Bottom-up Survey 100

Persuasive Powerhouse

AUGUST 29, 2010

It reminded me in many respects of the speech that airline attendants give on airplanes – please put on your own mask first before helping others. I’ve actually used that airline analogy with clients to remind them of the importance of taking care of themselves. Please stop by again!

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Servant Leader Greenleaf Leadership Airlines 250