The Horizons Tracker

JULY 21, 2020

Thankfully, for all of the challenges we’ve had with connectivity and so on, the technology infrastructure has largely supported the transition, and the rollout of 5G and continued development in areas such as augmented reality and telerobotics promise to make more of the work we do possible remotely. The future of work.

Long-term 94

Long-term Travel Airlines Technology 94

Great Leadership By Dan

JUNE 16, 2012

They know they need leaders who are avid and rapid continuous learners because the shelf-life of any particular piece of expertise gets shorter as the pace of technological change accelerates. Less than one third (31 percent) of individuals were found to hold strong conflict-management skills. Create space to learn.

Environment 250

Environment Self-aware Leadership Emotional Intelligence 250

Mills Scofield

MAY 5, 2015

They are leading global airline, chemical, healthcare, pharmaceutical, and financial companies, among others. As a college student in this technological era, I’ve felt the constant burden of having to pursue a “practical” degree. But I argue it gives me something even better: critical thinking skills.

CEO 70

CEO Microfinance Class Pharmaceuticals 70

Mills Scofield

MAY 5, 2015

They are leading global airline, chemical, healthcare, pharmaceutical, and financial companies, among others. As a college student in this technological era, I’ve felt the constant burden of having to pursue a “practical” degree. But I argue it gives me something even better: critical thinking skills.

CEO 70

CEO Microfinance Class Pharmaceuticals 70

Chart Your Course

SEPTEMBER 21, 2015

These often include airline miles, concert tickets and gifts. Yoga helps its practitioners to manage stress, develop coping skills and to improve their overall mental well-being. This perk ensures your team always has updated technology to complete their work. You don’t have to be a Fortune 100 Company to provide great perks.

Class 100

Class Airlines Bottom-up Survey 100

Mills Scofield

APRIL 15, 2014

If I’m going to fly, I have to trust the airline to have sane, sober, skilled, alert pilots. To create great music you need an ensemble — a trio, quartet, basically a team of players with complementary strengths, skills and vulnerabilities and a willingness to listen to each other and a common goal.

Efficiency 132

Efficiency Energy Senge Resources 132

Harvard Business Review

DECEMBER 2, 2015

Southwest Airlines receives a job application every two seconds. Given the talent shortage facing our industry, you’d think we’d be tempted to snap up many of those candidates, particularly ones with backgrounds in engineering and technology.

Airlines 8

Airlines Review Engineering Career 8

Harvard Business Review

OCTOBER 20, 2011

They include the biotech, semiconductor, personal computer, and airline industries. Over the years, the CEOs of these companies faced massive technology disruptions, deep industry recessions, sudden collapses in demand, price wars, oil shocks — you name it.

Skills 15

Skills Leadership Airlines Long-term 15

Harvard Business Review

SEPTEMBER 29, 2017

companies probably assume that their employees have the knowledge and skills they need to carry out their jobs. One global technology company my team works with, for example, discovered that, on average, its sales employees didn’t understand or know about 22% of its product features, even though they believed they did.

Skills 8

Skills How To Learning-by-Doing Airlines 8

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Herb Kelleher who built Southwest Airlines on servant leadership, Kelleher used to say my most important leaders are my flight attendants. Can you create music?

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Herb Kelleher who built Southwest Airlines on servant leadership, Kelleher used to say my most important leaders are my flight attendants. Can you create music?

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Harvard Business Review

MAY 28, 2015

Technologies like 3-D printing, robotics, advanced motion controls, and new methods for continuous manufacturing hold great potential for improving how companies design and build products to better serve customers. Why are older incumbent firms slow to adopt new technologies even when the economic or strategic benefits are clear?

Technology 8

Technology Depreciation Christensen Short-term 8

Sales Wolf Blog

NOVEMBER 1, 2010

Michael Haberman, HR Observations : "Hire Attitude vs. Aptitude": A Lesson From Disney - Southwest Airlines is famously known for having a talent management philosophy of "hire for attitude, train for skill"  Disney - another consistently high performing organization - shares that same philosophy towards employee selection.

Blog 157

Blog Middle Management Talent Management Human Resources 157

Harvard Business Review

AUGUST 7, 2018

If consumers start turning regularly to smart speakers for their travel needs, they could end up interacting less and less with traditional airline, hotel, and even online travel agency brands. They also may provide airlines, hotel chains, and rental car companies more clout when setting up smart-speaker partnerships.

Travel 9

Travel Industry Hotels Airlines 9

Harvard Business Review

OCTOBER 12, 2016

What set of skills should companies invest in? However, with technology, digitalization, and artificial intelligence accelerating changes to jobs, the relationships between performance and value become even more complex and yield potentially exponential opportunities for value creation. Insight Center. The Automation Age.

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

CO2

JUNE 29, 2010

Effective followership plays such an important role in the development of future leadership skills that freshman at all the United States service academies (the Air Force Academy, West Point, Annapolis, and the Coast Guard and Merchant Marine Academies) spend their first year in formal follower roles.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Strategy Driven

JANUARY 21, 2011

Each issue is packed with thought-provoking content and insight into the business issues that affect all companies competing in today’s technology-driven marketplace with recent contributions by best-selling author and researcher Tom Davenport; social media guru Chris Brogan; and Myron Scholes, world renowned economist and Nobel Prize winner.

Real Estate 66

Real Estate Magazine Rogers Long-term 66

Harvard Business Review

JUNE 7, 2013

The digital marketer who effectively runs Qantas Airlines'' highly regarded — and very successful — loyalty program has an unusual iPad problem. Flight attendants on Australia''s flagship carrier can now get up-to-the-minute data on the airline''s most elite and valued frequent flyers displayed on their onboard tablets.

Marketing 8

Marketing Airlines Workshop Loyalty 8

Harvard Business Review

SEPTEMBER 15, 2017

How could a well-trained crew flying a modern airliner so abruptly lose control of their aircraft during a routine flight? As technology has become more sophisticated, it has taken over more and more functions previously performed by pilots, bringing huge improvements in aviation safety.

Technology 8

Technology Airlines System Learning-by-Doing 8

Harvard Business Review

JULY 9, 2018

But it’s particularly difficult for large, traditional firms , especially those which operate in consolidated, non-growth industries (think pulp and paper, steel, airlines) and which are often located away from the metropolitan areas where data scientists live. Leveraging digital skills across the organization.

Bottom-up 9

Bottom-up Operations Training Efficiency 9

Women on Business

JANUARY 24, 2011

One half of building business is supplying quality products or services; the other half is skill in building relationships. For example, as a designer/writer, my skills are not well applied to bookkeeping or financial management. This skill takes practice. Toastmasters is great for honing presentation skills). Test ideas.

Press Release 100

Press Release Discount Sharpe Advertising 100

Skip Prichard

MARCH 3, 2021

Based on four years of global quantitative research, the book explores the tectonic shifts in consumer sentiment that have come about due to extreme technological immersion. This lack of trust extends into the world of technology, as well. Ed Bastian of Delta Airlines comes to mind.

Brand 113

Brand Storytelling Trends Content 113

Harvard Business Review

OCTOBER 18, 2016

Note that whether the technology used is “leading edge” is secondary. If it would have an immediate business impact, such as the impact that an airline’s loss of its reservation systems would have, then it is likely to be a key operational investment. They are driven by novel ideas or perhaps a new technology.

Tools 8

Tools Competitive Advantage Operations Technology 8

Harvard Business Review

JUNE 2, 2016

Suppose you owned an airline and ordered an engine from Rolls-Royce or GE. Technology advancements and the Industrial Internet of Things are making this outcome orientation more feasible every day. The technologies and processes that are transforming companies. What are you really looking for? Insight Center.

Productivity 8

Productivity Products Company Engineering 8

Strategy Driven

NOVEMBER 7, 2011

When an eminent authority on leadership and change such as John Kotter states that, “To cope with new technological, competitive and demographic forces, leaders in every sector have sought to fundamentally alter the way their organizations do business…Yet, according to most assessments, few of these efforts accomplish their goals.

Strategy 70

Strategy Kotter RASCI Motivation 70

Harvard Business Review

OCTOBER 30, 2014

The CMO and head of sales should map out skills and capabilities needed to reach their goals, identify the skills that currently exist and where they reside in the organization, and identify and plan to redress talent gaps. Create a technology engine that powers the front lines. A cargo airline provides another example.

Marketing 11

Marketing Guidelines B2C Analysis 11

Harvard Business Review

FEBRUARY 27, 2017

This narrative has rested on three propositions: that globalization is a major driver of growth and prosperity; that technological progress enriches our lives; and that shareholder returns reflect businesses’ contributions to societal progress. The same goes for technology.

Globalization 8

Globalization Supply Chain Human Capital Long-term 8

Strategy Driven

OCTOBER 21, 2011

Many major companies, such as Southwest Airlines, UPS, Chick-fil-A, Best Buy, Yum! Their attitudes, communication skills, and style of service are what your customers are going to associate with your business. Use technology to provide quick, efficient customer service. Provide special training for frontline employees.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Frank Sonnenberg Online

JUNE 21, 2021

Change can involve the adoption of new technologies, reengineering, mergers and acquisitions, restructuring, culture blending, or any of a number of other forms. Success with change does require skill with “organizational” things like adjustment of priorities and redeployment of resources. Others will resist getting in the car at all.

Hotels 124

Hotels Stress Resistance Restructuring 124

Harvard Business Review

JULY 22, 2016

Airline JetBlue has turned its Twitter account into a highly responsive, 24/7 customer service line. This is for organizations that want to diversify to include digital platforms but don’t currently have the skill sets or time to do it themselves. At the next level we have partnering with or taking a stake in a digital platform.

Real Estate 8

Real Estate Business Model Incubator Short-term 8

Harvard Business Review

NOVEMBER 20, 2018

Today, the IT skills needed to protect digitized data are beyond most consumers and even most of the traditional custodians of data. They are notoriously conservative, which may make them slower to roll out necessary updates to the technology involved. This points to a business opportunity. Of course, banks are far from perfect.

Banking 9

Banking Competitive Advantage Business Model Airlines 9

Harvard Business Review

JULY 5, 2016

At an airline, one group handles reservations, another is in charge of the website, another handles your miles, and yet another is responsible for customer complaints. Simply “having” developers that know Jenkins doesn’t instill any institutional knowledge about that technology.

Due Diligence 8

Due Diligence Software Construction Technology 8

The Horizons Tracker

NOVEMBER 23, 2020

Earlier this year I wrote about the 5th edition of the Technology at Work report from Oxford University and Citi, which found that over half of the U.S. Companies like Google have already said that their employees will be working from home into the summer of 2021, with other technology companies following suit.

Reis 82

Reis Transportation Real Estate Tourism 82

Harvard Business Review

DECEMBER 27, 2013

Airline JetBlue has embedded this philosophy in its hiring process. Watching how the applicants interact with one another enables hiring managers to assess their communication and people skills to an extent that wouldn’t be possible in a one-to-one setting. To get friendly service, hire friendly people.

Banking 13

Banking Airlines Compliance Bond 13

Harvard Business Review

FEBRUARY 13, 2014

They may be petroleum engineers in an oil company, software engineers in a technology organization, industrial designers in a toy company, or pilots in an airline. These are the highly professional individual contributors. In many cases they have deliberately chosen not to pursue a managerial career.

Development 9

Development Report Leadership Development Budgeting 9

Harvard Business Review

DECEMBER 20, 2016

The airline industry has experienced great volatility from deregulation, takeovers through mergers and acquisitions, and, as always, unpredictable forces of nature. ” Krolick also noted that a meaningful number of United Airlines employees are also pilots—these are super-superconsumers. Unlocking Energy.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

MARCH 27, 2013

LiveOps is a fledgling provider of customer contact services maintains a virtual workforce of independent agents who, based on their schedules, signal their availability to join a pool of talent waiting to be "hired" once a call that matches their skills and experience comes in. Rethinking Where and When They Work.

Business Model 8

Business Model Meyer Airlines Call Center 8