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The Cost of Ignoring Employees? 120% Of Annual Income or $0.35 / Share, Southwest Airlines Discovers

Modern Servant Leader

Southwest Airlines just agreed to a $140 Million settlement with the Department of Transportation over the meltdown of Southwest’s systems during December 2022 travel. As a result, the airline had to cancel nearly 17,000 flights and leave an estimated 2 million passengers stranded, during one of the busiest travel times of the year​​.

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Management Tools For Leaders: Red Ocean/Blue Ocean Strategy

Rich Gee Group

Tool #5 - Red Ocean/Blue Ocean Strategy This week, let’s understand how companies position themselves in the marketplace to succeed - The Red Ocean/Blue Ocean Strategy. History: Red Ocean/Blue Ocean is a strategy developed by W. Great examples of Red Ocean companies are McDonald’s and Southwest Airlines.

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Hope Proved to Be a Bad Strategy for LUV—Lessons from the Southwest Airlines Debacle

Art Petty

There are some painful and painfully obvious leadership and management lessons from the recent Southwest Airlines debacle. The post Hope Proved to Be a Bad Strategy for LUV—Lessons from the Southwest Airlines Debacle appeared first on Management Excellence by Art Petty. Deming is spinning in his grave over this one.

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What Is Crisis Communication? A Best Practices Guide for Leaders

leaderCommunicator

Crisis communication is the strategy an organization deploys to respond to any difficult issue or business disruption that challenges the company’s reputation or threatens to break down employee trust and confidence in an organization. For instance, airlines often see poor decision making erupt into public relations scandals.

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Weekly Round-Up: Lessons from United Airlines, Brutal Leadership Truths, Strategic Leaders, Life & Leadership Lessons, & the Double Bind

leaderCommunicator

This week you’ll read articles on leadership lessons from United Airlines, 3 leadership truths no one likes to admit, 6 things strategic leaders do, 10 life and leadership lessons you should have learned as a kid, and the double bind of leadership.

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Key Traits of Challenger Brands that Allow Them to Punch Above Their Weight

Leading Blog

Instead, they start with a strong business strategy and an acute understanding of who they are as a brand. A challenger strategy. Challenger brands require a marketing strategy that challenges category convention and doesn’t simply mimic the moves of the leader or other successful category competitors. Challenger promises.

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Leadership—Unwrapped and Unadorned

Lead Change Blog

The true story is a part of the Southwest Airlines folklore—stories you would retell around the corporate campfire. “Be courageous” is one of Southwest Airlines’ Warrior Spirit core values. John Ellis wrote a powerful article entitled “Strategy” that appeared in Fast Company magazine.