Strategy Driven

OCTOBER 14, 2013

Mostly on major airlines, but because I’m more interested in flying non-stop than getting travel miles or points, I take whatever airline is most convenient for my schedule. This past Friday I found myself flying Alaska Airlines from Atlanta, Georgia, to Portland, Oregon. I hope airline employees at your airport act that way!

Airlines 58

Airlines Open-book Customer Loyalty Competitive Advantage 58

Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Today’s systems are complicated and complex* requiring different leadership capabilities throughout the organization. Apparently, the software could have been better designed both in functionality and UI/UX.

Software 91

Software Supply Chain Airlines Leadership 91

Modern Servant Leader

JANUARY 3, 2019

Herb Kelleher, the founder and Chairman Emeritus of Southwest Airlines , passed away today (January 3rd, 2019). Southwest Airlines 2011 Results Reflect Benefits of Servant Leadership. ” “Leading an organization is as much about soul as it is about systems. Thank you, Herb. Herb Kelleher Quotes.

Servant Leader 162

Servant Leader Airlines Loyalty Participative 162

Eric Jacobson

JANUARY 27, 2024

He subsequently created five publicly traded companies—United Waste Systems, United Rentals, XPO, and XPO’s two spin-offs, GXO Logistics and RXO. He began his career at age 23 when he founded Amerex Oil Associates, followed by Hamilton Resources, both privately held.

Entrepreneur 73

Entrepreneur Leadership Self-aware IPO 73

Michael Lee Stallard

MARCH 5, 2018

In healthcare, construction, aerospace/defense, airlines and automobile manufacturing, mistakes and accidents can be a matter of life and death. The airline industry developed a checklist and it has reduced incidents of pilot error. In addition, chronic stress enhances the performance of the fight or flight systems of the body (i.e.

Quality 150

Quality Metrics Airlines Bottom-up 150

Talent Anarchy 1

AUGUST 26, 2023

Autonomous vehicles, electric cars, and advanced tracking systems are just a few examples of how technology is transforming transportation. For example, long-haul truck drivers can earn a comfortable income, and airline pilots are among the highest-paid professionals in the industry. In fact, it’s at the forefront of innovation.

Transportation 78

Transportation Career Airlines Industry 78

The Horizons Tracker

AUGUST 9, 2021

The authors suggest that the success of privatizations often depends on things such as the right incentive systems, the presence of competitive pressures, adequate regulatory frameworks, and strong managerial expertise.

Policies 130

Policies Airlines Efficiency Incentives 130

Curious Cat

JUNE 29, 2016

If you don’t have a good understanding on the pressures collecting data will bring to bear on the system you can create pressure for results that damage the delivery of value to customers. But the expectation was for airlines to make sensible adjustments and not force customers to wait so long in the airplane sitting on the ground.

Airlines 49

Airlines Transportation System Engineering 49

Curious Cat

MAY 30, 2017

It is now clear that ‘the fittest’ not only don’t win all the time, but are only a piece of the more complex system. What is successful now is dependent on the larger system and the conditions that impact that system. This has happened numerous times for major airlines in the last few years.

Airlines 65

Airlines System Short-term Long-term 65

Lead Change Blog

JANUARY 24, 2019

My father worked for United Airlines in a variety of executive positions, rising up to becoming the assistant to the president. Nothing of me is original. I am the combined effort of everyone I’ve ever known. Chuck Palahniuk, Invisible Monsters. My time growing up was fairly typical.

Succession 235

Succession Restructuring Airlines Constraint 235

Skip Prichard

JANUARY 14, 2020

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Southwest Airlines creatively spells words such as “luv” in its mission statement and internal documents. She asked for my address and mailed me her own copy of Nuts!

Airlines 108

Airlines Mission Statement Customer Loyalty Mayo 108

HR Digest

SEPTEMBER 2, 2021

Ascension Health: The non-profit health systems company is requiring all of its associated to get the Covid-19 jab, regardless of whether they work on-site or remotely, by Nov. Delta Air Lines: The airline issued a vaccine mandate requiring unvaccinated workers to pay an additional $200 per month to remain on Delta’s health plan.

Company 98

Company Offshoring Airlines Banking 98

First Friday Book Synopsis

MAY 25, 2013

Former chairman and CEO of Southwest Airlines, Herb Kelleher, provided the title for this review and Bill Schley fully […].

Review 75

Review Airlines Welch Books 75

Terry Starbucker

APRIL 17, 2014

One such challenge came up earlier this week over at US Airways (now part of American Airlines), when a company Tweet went way off the rails. Every business makes mistakes, but then there are MISTAKES. The ones that offer a supreme challenge to a leader: To Fire or Not To Fire? I mean, WAY off. They were being more human.

Leadership 275

Leadership Airlines Company Career 275

Deming Institute

FEBRUARY 17, 2020

But using those tools well within a well designed management system provides great value. An airline hiring trainers to train their staff on dealing with irate customers is a first level fix. Of course it is better to fix the system so that you don’t burn toast and don’t create irate customers.

Airlines 46

Airlines Tools Quality System 46

CEO Blog

JANUARY 2, 2017

With New Years comes examination of my systems. He implemented checklist in operating rooms by being inspired by airline pilot checklists. I read a book - Checklist Manifesto written by a doctor with many examples of how checklists save lives. It has inspired me to do my own checklist.

Airlines 100

Airlines Politics Operations System 100

CEO Blog

JANUARY 2, 2017

With New Years comes examination of my systems. He implemented checklist in operating rooms by being inspired by airline pilot checklists. I read a book - Checklist Manifesto written by a doctor with many examples of how checklists save lives. It has inspired me to do my own checklist.

Airlines 100

Airlines Politics Operations System 100

Leading Blog

JANUARY 14, 2019

Roberto looks at six organizational mindsets or belief systems that stifle creativity. Trying to turn any creative process—design thinking or otherwise—into a highly structured, linear system turns out to be a colossal mistake.” American Airlines competes against Skype and WebEx, not just Delta and United.”. The Linear Mindset.

Creativity 270

Creativity Benchmarking Learning-by-Doing Construction 270

Ron Edmondson

OCTOBER 24, 2023

We think we are offering “constructive criticism” when we update our Facebook status or Tweet about our service with an airline or a restaurant or a school system – for example. It’s even on social media. Or anywhere else we feel a need to criticize for some reason.

Construction 68

Construction Definition Airlines Edmondson 68

Curious Cat

JANUARY 10, 2017

Businesses that have a deep appreciation for what their customers, and potential customers, desire and that create systems to deliver solutions that delight those customers benefit greatly from that effort. Singapore Airlines can cater to creating a great experience. Often even your customers don’t understand these well.

Airlines 40

Airlines Class Price System 40

The Horizons Tracker

MARCH 30, 2021

“The system maintains an idyllic picture of a triple-win from labour migration: the employer gets good, cheap labour, the employee earns more than at home, and the family and home country benefit from it, ” the authors say. This has led to a situation whereby there are around 5.5 million migrant workers across the continent.

Supply Chain 122

Supply Chain Airlines Globalization Price 122

Lead Change Blog

JUNE 16, 2016

In June, I found out that Captain Denny Flanagan, of United Airlines (UAL) retired after 30 years with UAL and 20 years Navy before that. Captain Flanagan can’t change the system. PROLOGUE: I wrote this over 9 years ago. The CEO of United, Oscar Munoz, came to the airport to greet Captain Denny on his final flight.

Servant Leader 150

Servant Leader Leadership Airlines Travel 150

Leading Blog

JULY 25, 2019

Japanese airline ANA commissioned a global competition via the XPRIZE Foundation to create the future of travel that has now resulted in targeting the next big market: Space. Alphabet has excelled in this approach, but other legacy companies are also increasing their experimentations. Becoming the Innovation Champions of the Future.

Innovation 223

Innovation Organization Bottom-up Airlines 223

Chart Your Course

OCTOBER 27, 2014

Subway sandwich shops offer a similar rewards program based on a points systems that corresponds with dollars spent per purchase. ” Aspect’s Zipwire cloud-contact system is a cost-effective way for a company of any size to manage both outbound and inbound campaigns to keep customers engaged and informed. .”

Quality 182

Quality Succession White Paper Customer Loyalty 182

HR Digest

NOVEMBER 17, 2018

Create an employee feedback and reporting system. That’s the essence of employees’ feedback system. Rather than running a micromanagement system, give room for a management that’s more liberal. In the absence of such criteria, the reward system can be misjudged and create a feeling of favoritism among the employees.

Productivity 69

Productivity Products Metrics Micromanagement 69

The Center For Leadership Studies

MARCH 29, 2021

He worked as an interior mechanic for Continental Airlines and found a wallet a passenger had left behind in a first-class seat pocket. While that assessment is certainly accurate, it is also true that the people of Ford achieved that outcome by mastering Mulally’s Working Together: Principles, Practices and Management System.

Leadership 95

Leadership Document Airlines Learning-by-Doing 95

Strategy Driven

MARCH 2, 2021

GPS navigation systems, such as Waze and Google Maps, simplify the difficult navigation task of finding destinations, even if the consumer has never been to those destinations before. As time goes by, as digital assistants become more understanding of such things as context and can do a better job of personalization. Smith School of Business.

Airlines 121

Airlines Reputation Marketing Industry 121

Lead Change Blog

JULY 29, 2016

Take steps to solicit such feedback, since some workplaces don’t have optimal systems to provide it. What is it about what you do that helps others have better lives? Journal about it, and collect any positive feedback provided from others about your work.

Audience 150

Audience Airlines Bond Bottom-up 150

Lead Change Blog

NOVEMBER 12, 2014

We were all taught in Supervision 101 that managers are directors of stuff—policies, materials, numbers, and systems; while leaders are influencers of people. When you awoke. You had that flower in you hand. Ah, what then? People have hearts and souls rather than programs and sums; people are emotional, not just logical.

Taylorism 303

Taylorism Taylor Storytelling Airlines 303

The Practical Leader

AUGUST 16, 2023

Poor Managers Enervate, Effective Leaders Energize Management at an airline with deteriorating customer satisfaction issued a directive urging staff to smile and be nicer to passengers. ” Attracting and retaining top talent is a major problem for many organizations.

Energy 52

Energy Crisis Absenteeism Leadership 52

Harvard Business Review

JULY 10, 2013

Less than thirty minutes earlier, I''d looked on the airline''s website to double check the departure time, since I knew that the East Coast was being pounded by late afternoon thunderstorms. Unable to retrieve any reliable information from that airline, I swiftly cancelled my flight and rebooked on another airline.

Airlines 8

Airlines Travel Transportation Training 8

Coaching Tip

FEBRUARY 23, 2012

The ongoing unrest and power vacuum in Egypt illustrates what happens when the old “freedom from” system is not followed by a sustained effort to introduce institutional frameworks that gives citizens the freedom to live (or work) in a better, more fulfilling manner. 4) Seek to inspire, not just motivate. 6) Give trust away.

How To 110

How To Airlines Media Innovation 110

Change Starts Here

MARCH 5, 2015

Installing Systems. The HR and finance groups within a university installed a new software system to automate tasks and have better information for decisions. An airline adopted Lean Six Sigma concepts to increase agility and reduce waste across the operation. Adopting a Process Framework.

Six Sigma 60

Six Sigma Agility Franchising Airlines 60

Harvard Business Review

OCTOBER 10, 2011

Southwest Airlines is often used as a case study for a well-run business: it's consistently more profitable than its competitors, it's very disciplined about how it operates, it's customers are happy. Southwest is my favorite airline: low prices, happy staff, lots of flights were I need to go for most trips, good website, convenient policies.

Airlines 10

Airlines Brand Short-term Price 10

Deming Institute

JULY 31, 2017

Or, thinking systemically, would we contemplate if additional improvements would yield a positive return on our overall investment, subject to the current market value of homes in our neighborhood. Looking more broadly at the system, is an improvement a worthwhile investment or would there be a better return to not make a change?

Deming 31

Deming System Tools Airlines 31

Women on Business

JANUARY 11, 2011

Ask a colleague, friend, coach or mentor to hold you accountable this year and help you stay on track with your own personal navigation system. Often this meant trying to read Mapquest directions while driving on a highway or in the dark. Here’s my suggestion: find a “GPS Buddy”. What are your goals for your career or business?

Press Release 160

Press Release Succession Discount PR 160

Marshall Goldsmith

JULY 19, 2016

As his first official act at Ford, Alan brought his leadership team together and asked them to share their top five priorities for their companies, and assess the progress of each priority using a green-yellow-red scoring system for good-concerned-poor. On American Airlines alone, I have over 11 million frequent flyer miles.

Video 70

Video Airlines Human Resources CEO 70